Von: IOI [ioi@volksanw.gv.at]
Gesendet: Dienstag, 3. Juli 2012 10:55
Betreff: Ombudsman News 20/2012

Tue, 3 July 2012

Ombudsman News 20/2012

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IOI welcomes the Ombudsman of Lombardy as new member

During its mid-term meeting that took place from 7 to 8 May 2012 in Hong Kong, the IOI Board of Directors took decisions on several applications for individual, associate and institutional membership. Welcoming the new members to the IOI family the General Secretariat presents the main facts and figures of each new member continuing with the Ombudsman of Lombardy.

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AFRICA: AOMA and African Union Commission (AUC) Intensify Cooperation

'The African Union Commission (AUC) and the African Ombudsman and Mediators Association (AOMA) have achieved another milestone in pursuit of their partnership in the pursuit of good governance in Africa' said AOMA Executive Secretary Adv. Thuli Madonsela at the conclusion of a coordinating meeting on the implementation of a Memorandum of Understanding (MOU) between the AUC and AOMA on Friday 22, July 2012, in Luanda, Angola.

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EUROPE: Participate in Research Project on Role of Complaints in Stimulating Innovation

In the framework of a joint Queen Margaret University, Edinburgh, and Stirling University research project on complaints as a driver of innovation and service improvement in public services the two universities are currently conducting a global scan for interesting examples which could be included in a series of case studies which will be published by NESTA (National Endowment for Science, Technology and the Arts).

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AZERBAIJAN: The X Baku Conference of Ombudsman Took Place

With support of UNESCO the X Baku Conference of Ombudsman took place from 18th to 20th June. Azerbaijan Commissioner of Human Rights, Elmira Suleymanova was pleased to welcome participants from all over the world, including representatives of Canada, Mexico, China, Japan, Korea, Malaysia, and Turkey who joined the Baku Conference for the first time.

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AUSTRIA: Ombudsman Board becomes "human rights house of the Republic of Austria"

From 1 July 2012 the Austrian Ombudsman Board (AOB) exerts its new mandate that from now on also includes the protection and promotion of human rights making the AOB the “human rights house of the Republic of Austria”.

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UK: Public Services Ombudsman for Wales publishes Annual Report

In his Annual Report, laid before the National Assembly for Wales on 20 June 2012, the Public Services Ombudsman for Wales, Peter Tyndall, reveals that once again there has been an increase in the volume of casework at his office. Enquiries rose by 66% compared to 2010/11. Complaints about public bodies were up by 13% overall with complaints about health bodies up 55% on the previous year.

[»] more information

EUROPE: FRA presents Annual Report

The FRA Annual Report 2011 provides in-depth evidence and analysis of fundamental rights developments in the EU, its Member States and Croatia. It points out achievements, such as national reforms in child protection systems and efforts to shorten the length of court proceedings as well as EU legislative and policy measures in, for example, the areas of victim protection, human trafficking and Roma integration.

[»] more information - [»] plus en Francais

The International Ombudsman Institute | General Secretariat c/o Austrian Ombudsman Board
Singerstrasse 17, A-1015 Vienna, P.O. Box 20, Tel. +43/1/512 93 88, mail: ioi@volksanw.gv.at, website: http://www.theioi.org

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