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Media International - Europe
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Das Europäische Ombudsman-Institut (European Ombudsman Institute) ist ein Kompetenzzentrum zum Austausch von Wissen und Informationen zwischen Ombudspersonen.
Als Bürger aus einem europäischen Land finden Sie bei uns die Adresse des Ihnen nächstgelegenen Ombudsmann oder Ombudsfrau.
Als Ombudsman finden Sie bei uns alles, was Sie für Ihre Arbeit suchen: Rechtsgrundlagen und Tätigkeitsberichte von Kollegen, Papiere von Ombudsman-Konferenzen, Expertisen zu besonderen Problemen...

  • 2015: 

    10. - 12. September 2015 - DACH Conference
    53. DACH-Tagung in Leipzig, Deutschland
    Thema: Verwaltungsverfahrensrecht und Verwaltungsgerichtsbarkeit

    20./21. September 2015 - EOI Generalversammlung in Mainz - Deutschland

    29. Oktober - Haus der Europäischen Union - Wien -
                            EOI-Buchpräsentation und Vorstellung

    27. - 30. April 2016 - Welt der Kinder - Symposium 
    25 Jahre UN-Kinderrechtskonvention  - Bregenz/Kongresshaus

  • Infopoint - News




    Meeting of the Presidents of the Regional and International Networks of Institutional Mediation Institutions


    Meeting of the Presidents of the Regional and International Networks of Institutional Mediation Institutions
    -Rabat, July 6th and 7th, 2015
    The Declaration of Intention

    for the generalization of mutual assistance between regional
    and international institutional mediation institutions
    The Regional and International Ombudsman and Mediators Networks, representing all their active members, and present here in Rabat on July 6th, 7th 2015:
     Convinced of the need to carry on their sustained action in favor of all their residing or expatriate nationals, according to the formulas and mechanisms provided for in their respective national legislations and laws;
     Persuaded of the necessity to provide them with perpetual assistance and support in the countries of their temporary or definitive residence with the aim of reacting to their legitimate and justified requests before the competent administrations;
     Referring to their statutes which foster, among the objectives which are officially set for them, the search for a substantial cooperation with the all the parties having the same concerns;
    Mediator of the Kingdom of Morocco
     Noting the satisfactory bilateral agreements of mutual assistance signed within this spirit, between an important number of institutions of mediation belonging to the same network or beyond their own network;
    – Reiterating their will to establish good cooperation and partnership relations between the different institutions intervening in this highly sensitive area given its positive political, social, and economic outcome;
    – Expressing their desire to extend the current similar experiences which proved very efficient in searching for the best possible solution to the old or new conflicts between local administrations and their users;
    – Having the intention, within the framework of their multifaceted cooperation, to actively participate in information exchange on the good practices adopted by some institutions, in connection with their manifest performance and the improvement observed concerning the level of services provided, as much as possible, to the requesting public.
    The present act represents a declaration of intention in order to act together for the fulfillment of these objectives, which require neither a consent of the probable tutelary authorities nor an official ratification according to the ordinary constitutional procedures, given that this mutual assistance concerns only the ordinary framework of the statutory prerogatives of the institutions of mediation involved and does not violate legal and regulatory rules in vigor.


    PACE elects Armen Harutyunyan judge of the European Court of Human Rights in respect of Armenia

    The Council of Europe Parliamentary Assembly (PACE) today elected Armen Harutyunyan as judge to the European Court of Human Rights in respect of Armenia.

    Mr Harutyunyan, having obtained an absolute majority of votes cast, is elected a judge of the European Court of Human Rights for a term of office of nine years which shall commence no later than three months after his election.

    Judges are elected by PACE from a list of three candidates nominated by each State which has ratified the European Convention on Human Rights.


    12th ENOHE Annual Conference:

    30 Years of Solitude? University Ombudsmen`s Pioneering Past, Confident Present, Challenging Future

    Innsbruck 28-30 May 2015


    Dear friends and colleagues,

    two more new features for our Innsbruck conference! (sorry for any cross postings):


    ·       A redesigned Thursday afternoon workshop!


    Quis, quid, ubi, …?: Professional Development through Exchange


    Who are we, what do we do and how? This highly participatory pre-conference workshop offers a warm and welcoming environment to meet people who do this work and who want to know more about it.


    The first half of the workshop focuses on your questions. "I am here because..." is an open space workshop which uses peer consulting to create a forum for systematic exchange between the participants: Why do you come to Innsbruck? What are your questions? What problem do you want to have solved when you leave Innsbruck at the end of the conference? Bring along your questions and find colleagues who have answers. Bring along your experience and meet colleagues who are glad to meet you. 

    The second half of the workshop focuses on our work. In "Professional Development through Case Consultation”, we learn from and with each other, discussing cases provided by ombudsmen in higher education. In small groups, we analyse a case and identify ombudsman actions and activities. In large groups, we share our observations, compare and contrast different approaches, and consider common principles that inform our work. Cases and responses will be collected and made available to ENOHE members. 


    New and experienced ombudsmen in higher education and people interested in learning about this work are most welcome! 



    ·       And a newly designed Friday afternoon Roundtable Discussion!


    Confidentiality vs. Transparency – is there a tension between these two values and approaches to ombudsman case-handling ?


    Some ENOHE- associated institutions of higher education ombudsmen are supposed to report only to the respective authorities of their given institutions and to complainants on case outcomes. Others have the right and sometimes even the obligation to report publicly the issues and cases they are dealing with.  There are risks in both scenarios. Excessive confidentiality and no public reporting by the ombudsman can encourage a university to ignore the ombudsman findings and fail to implement recommendations without the risk of public criticism. On the other hand, sensationalist press or social media reporting of published ombudsman decisions can damage a university’s reputation and lead to disproportionate criticism. This round table discussion with renowned experts from ENOHE and from its associates will help to describe existing models and advantages and disadvantages of (so-called) naming and shaming of institutions.  Contributions from conference participants will be very welcome.



    Hurry up and register for our 2015 conference in case you haven’t done so yet!


    (And thanks to everybody who has already J)


    Best regards

    J. Leidenfrost

    Dr. Josef Leidenfrost, MA (Mediation)

    Ombudsstelle für Studierende / Austrian Student Ombudsman
    Postadresse: Minoritenplatz 5

    Dienstsitz: Palais Harrach, Herrengasse 16, Stiege II, 2. Stock

    A-1014 Wien / Vienna
    (43-1) 53120-5533

    (43-1) 53120-995533 Fax
    gebührenfrei / toll free 0800-311 650

    (MON-FREI/FRI 9-16h)


    Die Ombudsstelle für Studierende ist Mitglied des / The Austrian Student Ombudsman is a member of the European Network of Ombudsmen in Higher Education (ENOHE)


    Europäische Hochschulombudsleute tagen Ende Mai 2015 in Innsbruck

    Bilanz und Ausblick auf Weiterentwicklung im hochschulischen Beziehungs-, Beschwerde- und Verbesserungsmanagement

    Wien (OTS) - Vom 28. bis 30. Mai 2015 findet in Innsbruck die zwölfte Jahreskonferenz des europäischen Netzwerkes der hochschulischen Ombudsstellen ENOHE (European Network of Ombudsmen in Higher Education) statt. Das Generalthema lautet "30 Years of Solitude? University Ombudsmen´s Pioneering Past, Confident Present, Challenging Future".

    Konferenzthemen im Mittelpunkt sind Bilanz zur und Ausblick auf die Weiterentwicklung im hochschulischen Beziehungs-, Beschwerde- und Verbesserungsmanagement. Die Innsbrucker ENOHE- Konferenz wird vom Europäischen Ombudsmann-Institut mit Sitz in Innsbruck und der Ombudsstelle für Studierende im Bundesministerium für Wissenschaft, Forschung und Wirtschaft in Wien gemeinsam inhaltlich vorbereitet und organisatorisch unterstützt.

    Hochschulombudsstellen in Europa: Expertise seit 30 Jahren

    Vor 30 Jahren wurde in Spanien auf Eigeninitiative der Universität Leon (Provinz Kastilien und Leon) die allererste hochschulische Ombudsstelle in Europa eingerichtet
    ( ).

    Heutzutage gibt es derartige Institutionen bereits in rund 20 europäischen Ländern, in Österreich derzeit an sechs Universitäten und Hochschulen
    ( ).

    Hochschulische Ombudsstellen werden immer bedeutender, nachdem bereits in der Europäischen Charta für Jungforscher 2005 für Beschwerdeprozesse ausdrücklich ombudsmann-ähnliche Personen bzw. Einrichtungen gefordert werden
    ( ).

    Die Charta und ihre Ziele sind mittlerweile auch in die Leistungsvereinbarungen des Wissenschaftsministeriums mit den öffentlichen Universitäten eingegangen. Im Beantragungs- und Evaluierungsverfahren für europäische Forschungsförderungen im Hochschulbereich wird die Charta ebenfalls immer wichtiger.

    Die dreitägige Innsbrucker Konferenz bietet neben einer Rückschau auf die Erfahrungen aus der 30jährigen Geschichte von hochschulischen Ombudsstellen in Europa (plus weiteren 20 Jahren Expertise aus Kanada und den USA) auch einen Überblick über aktuelle Herausforderungen im derzeitigen hochschulischen Alltagsbetrieb. Den Hauptvortrag wird die ehemalige Universitätsdirektorin der Wiener Kunstuniversität sowie Sektionschefin im Wissenschaftsministerium und nunmehrige Rektorin der Universität für Musik und Darstellende Kunst Graz, Elisabeth Freismuth halten.

    Internationale Zukunftsthemen: Mediation, Social Media, Ethik-Codes

    Zu den Themen, die von europäischen, amerikanischen, kanadischen, mexikanischen und australischen sowie österreichischen Expertinnen und Experten in Arbeitskreisen und in moderierten Vorträgen behandelt werden, zählen der Umgang mit hocheskalierten Konflikten, die unterschiedlichen Arbeits- und Berichtsmethoden von Hochschulombudsstellen, Verschwiegenheitspflicht vs. Öffentlichkeit sowie die Kooperation mit Hochschulorganen und Studierendenvertretungen.

    Zukunftsthemen sind Mediation als verstärkt gefragtes und zum Einsatz kommendes Vermittlungsinstrument, der Einfluss von Social Media sowie Initiativen für die Einrichtung weiterer universitärer Ombudstellen zur Einhaltung von Ethik-Codes, Letzteres vor allem zur Gewährleistung guter wissenschaftlicher Praxis. Dieses Thema stellt auch einen Schwerpunkt in der luxemburgischen EU-Ratspräsidentschaft im zweiten Halbjahr 2015 dar.

    Weiterführende Informationen:

    Die Innsbrucker Veranstaltung steht allen Interessierten aus dem Hochschulbereich (Universitäten, Privatuniversitäten, Fachhochschulen, Pädagogische Hochschulen) und der öffentlichen Verwaltung offen. Nähere Informationen zum Detailprogramm unter

    bzw. unter

    ENOHE, European Network of Ombudsmen in Higher Education

    (, ist ein Netzwerk vor allem europäischer Ombudsmänner und -frauen, das von Reading bei London aus koordiniert wird. Auch außereuropäische Institutionen sind darin vertreten. Die Hauptzielsetzungen des Netzes sind der Erfahrungsaustausch über unterschiedliche rechtliche Rahmenwerke von hochschulischen Ombudsstellen, deren berufliche Praxiserfahrungen und deren organisatorische Weiterentwicklung.

    Die Ombudsstelle für Studierende im Bundesministerium für Wissenschaft, Forschung und Wirtschaft in Wien ist für studentische Anliegen aus dem Studien-, Lehr-, Prüfungs-, Service- und Verwaltungsbetrieb an hochschulischen Bildungseinrichtungen in Österreich (und auch internationale Studierende) zuständig und gibt dazu jährliche Tätigkeitsberichte an den Wissenschaftsminister und an den Nationalrat heraus. (

    Das Europäische Ombudsmann-Institut in Innsbruck ist ein Kompetenzzentrum zum Austausch von Wissen und Informationen zwischen Ombudspersonen und Human Rights Institutionen. Es stellt elektronisch und in gedruckter Form Rechtsgrundlagen und Tätigkeitsberichte von europäischen Ombuds-Einrichtungen, Papiere von Ombudsmann-Konferenzen, Expertisen zu besonderen Problemen u. ä. zur Verfügung. (

    Rückfragen & Kontakt:

    Ombudsstelle für Studierende
    im Bundesministerium für Wissenschaft, Forschung und Wirtschaft Wien
    Dr. Josef Leidenfrost, +43-1-53120-5533



     Prof. Dr. Hans Klecatsky  - in memoriam

    Sehr geehrte Mitglieder des EOI,

    heute bleibt es mir leider nicht erspart, Ihnen die traurige Mitteilung zu machen, dass unser überaus geschätztes Mitglied, BM a.D. em.o.Univ.-Prof. Dr. Hans R. Klecatsky, vor kurzem von uns gegangen ist.

     Hans Klecatsky war dem Europäischen Ombudsman-Institut als eines der Gründungsmitglieder seit seiner Anfangszeit verbunden. Er war auch der erste Präsident des EOI, seine Periode war vom 22.1.1988 - 6.4.1989.

     Sein höchstes Amt hatte er von 1966 - 1970 als Bundesminister für Justiz der Republik Österreich inne. Von 1965 - 1991 war er als Professor am Institut für Öffentliches Recht, Staats- und Verwaltungslehre an der Universität Innsbruck tätig, wo er sich besonders für die Betreuung der Studierenden und Anliegen der Universität Innsbruck intensiv einsetzte, weshalb er wiederholt in verschiedene Leitungsfunktionen gewählt worden war. Auch nach seiner Emeritierung hielt er seine Lehr- und Forschungstätigkeit bis kurz vor seinem Tode an der Universität Innsbruck aufrecht. 

    Hans Klecatsky hat sich als international bekannter Forscher vor allem den Gebieten der Menschenrechte, des Volksgruppenrechtes und des Europarechts gewidmet und wir verdanken ihm die wertvolle Publikation in der EOI-Reihe VARIA mit dem Titel "Menschenrechte und Grundfreiheiten in der Europäischen Union - 'Globalisierung' - 'Deregulierung' - Die Stunde der Ombudsmann-Einrichtungen".

     Das Europäische Ombudsman-Institut bedauert das Ableben dieses großartigen und engagierten Mitgliedes und wird ihm stets ein ehrendes Andenken bewahren.

     Mit freundlichen Grüßen

    Dr. Josef Siegele, Generalsekretär



    Dear members of the EOI,

     today, I regret to have to send you the sad message that our highly appreciated member, Fed. Min. ret. em. Full Prof. Dr. Hans R. Klecatsky, has recently passed away. 

    As one of the founding members Hans Klecatsky was linked to the European Ombudsman-Institute since its very beginning. He was also the first president of the EOI, his period was from 22 January 1988 until 6 April 1989.

    The highest position he occupied was the one as Federal Minister of Justice of the Republic of Austria from 1966 - 1970. From 1965 - 1991 he was full professor at the Department of Public Law, State and Administrative Theory at the University of Innsbruck, where he intensely had been engaged in the support service for students and concerns of the University of Innsbruck. Therefore, he repeatedly had been elected into various executive functions. He continued with his teaching and research activities at the University of Innsbruck since he had been an emeritus professor until shortly before his death.  

    Hans Klecatsky had dedicated himself - as an internationally renowned researcher - above all to the realms of human rights, minority rights and European law and we have to thank him for the valuable publication in the EOI-serial VARIA with the title  "Human Rights and Fundamental Freedoms in the European Union - 'Globalisation' - 'Deregulation' - The moment of Ombudsman-Institutions".

     The European Ombudsman Institute laments the passing away of this great and committed member and shall honour his memory at all times. 

     With kind regards,

    Dr. Josef Siegele, Secretary General


    Quelle: Tiroler Tageszeitung, April 2015


    Bürgerbeauftragter Dieter Burgard stellt Jahresbericht 2014 vor

    Dieter Burgard, Bürgerbeauftragter des Landes Rheinland-Pfalz, hat heute dem Land­tagspräsidenten Joachim Mertes seinen Jahresbericht für das Jahr 2014 übergeben und im Anschluss den Bericht der Öffentlichkeit vorgestellt.

    In über 2.400 Fällen hat sich Dieter Burgard wieder intensiv um Probleme mit Verwal­tungen in Rheinland-Pfalz gekümmert, die die Bürgerinnen und Bürger an ihn herange­tragen haben. Besondere Schwerpunkte der Arbeit des vergangenen Jahres ergaben sich aus dem Bereich des Strafvollzugs, aus Problemen mit Verkehrsbehörden und bei Fragen der sozialen Sicherung. Aber auch Fragen rund um die Schülerbeförderung oder mit ausländerrechtlichem Hintergrund wurden gegenüber dem Bürgerbeauftragten thematisiert. Letztlich umfasst dessen Aufgabenspektrum alle Bereiche, mit denen öffentliche Verwaltungen befasst sind, vom Kinderkrippenplatz bis zur Friedhofsgebühr.

    In allen Fällen versucht Dieter Burgard, gemeinsam mit den Bürgerinnen und Bürgern und den betroffenen Behörden eine einvernehmliche Regelung der Angelegenheit her­beizuführen. Oftmals hat er erreicht, dass die Verwaltung das ihm vorgetragene Anliegen des Bürgers aufgegriffen hat und diesem im Rahmen des rechtlich Möglichen entgegengekommen ist. In vielen Fällen konnte die Angelegenheit auch dadurch bereinigt werden, indem der Bürgerbe­auftragte den Sachverhalt nochmals aufklärte und dem Bürger den Hintergrund der An­gelegenheit ausführlich und vor allem verständlich erläuterte, so dass dieser dann die Behördenentscheidung nachvollziehen und akzeptieren konnte.

    Folgende Einzelfälle stehen exemplarisch für die erfolgreiche Arbeit des Bürgerbeauft­ragten Dieter Burgard im vergangenen Jahr:

    Schülerbeförderung in Montabaur

    Die Eltern eines Grundschulkindes wünschten die Einrichtung einer Schul­busverbindung von ihrem Wohngebiet in Montabaur an die Grundschule auf Kosten des Westerwaldkreises. Allerdings lagen die gesetzlichen Voraussetzungen für die Über­nahme der Fahrtkosten durch den Landkreis nicht vor. Der Schulweg ist kürzer als die für Grundschüler maßgeblichen 2 km. Er ist auch nicht besonders ge­fährlich, zumal vorhandene Gefahrenstellen zwischenzeitlich entschärft wurden. Nachdem eine auf Kosten des Land­kreises einzurichtende Schulbusverbindung damit nicht möglich war, hat der Landkreis jedoch dafür gesorgt, dass das betroffene Wohngebiet in bestehende Buslinien inte­griert wird, so dass nun die Grundschule zumindest mit dem öffent­lichen Personennahverkehr erreichbar ist. Da zudem ausgehandelt wurde, dass für diese Bus­route auch die ermäßigten Stadttarife gelten, wird diese neue Busverbindung gut angenommen. Die Eltern des Kindes sind mit dieser Lösung sehr zufrieden.

    Integrationshilfe für ein Grundschulkind mit Diabetes

    Hintergrund dieser Eingabe war die ungeklärte Zuständigkeit hinsichtlich der Kosten­tragung für die Integrationshilfe für einen 6-jährigen Jungen. Der Junge leidet an Diabe­tes Typ I. Er besitzt einen Behindertenausweis, der seine besondere Hilfsbedürf­tigkeit bescheinigt. Das Gesundheitsamt hat daher für die ersten Grundschuljahre eine Integrationskraft für ihn empfohlen. Zwischen der Kreisverwaltung Mayen-Koblenz und der Krankenkasse der Eltern bestand jedoch Streit darüber, wer hierfür die Kosten zu tragen hat. Daher hatte sich der Bürgerbeauftragte sowohl an die Kreisverwaltung als auch an die Krankenkasse gewandt und beide aufgefordert, im Interesse des Kindes eine unbürokratische Lösung in dieser Angelegenheit zu finden. Daraufhin hat sich die Krankenkasse be­reit erklärt, losgelöst von der noch ungeklärten Zuständigkeitsfrage die Kosten der Inte­grationsfachkraft für das erste Schuljahr zu übernehmen. Für die Zukunft will sie die Zu­ständigkeit unmittelbar mit dem Landkreis klären, sodass die Eltern von diesem Streit zwischen den Kostenträgern nicht mehr belastet werden sollen. Hierzu fanden be­reits Gespräche statt. Ob allerdings tatsächlich eine dauerhafte Lösung auch über das erste Schuljahr hinaus gefunden wird, ist noch nicht geklärt. Der Bürger­beauftragte hat der Familie zugesagt, sie weiter zu unterstützen, falls es erneut Prob­leme geben sollte.

    Aufenthaltsrecht für eine kosovarische Familie

    In diesem Fall setzte sich der Ortsbürgermeister einer kleinen Eifelgemeinde für ein Aufenthalts­recht für eine aus dem Kosovo stammenden Familie mit zwei Kindern ein. Die Familie gehört der Volksgruppe der Roma an und ist aufgrund andauern­der Diskriminierungen im Jahr 2012 nach Deutschland geflohen. Ihr Asylantrag wurde jedoch abgelehnt; alle hiergegen erhobenen Rechtsmittel blieben erfolglos. Der Orts­bürgermeister hat zur Begründung seines Einsatzes für die Familie darauf hingewiesen, dass die Familie gut in die Gemeinde inte­griert ist. Der Vater arbeitet bei Pflegemaßnahmen in der Gemeinde mit und hätte eine Beschäftigungsmöglichkeit bei einem ortsansässigen Malerbetrieb. Auch die Mutter könnte in einem Restaurant arbeiten. Beide Kinder besuchen den Kindergarten und ha­ben sehr gut Deutsch gelernt. Die Familie ist in der Gemeinde sehr beliebt. Da die Aus­länderbehörde der Kreisverwaltung Bitburg-Prüm keine Möglichkeit gesehen hat, der Familie ein Bleiberecht zu gewähren, hat der Bürgerbeauftragte einen Antrag an die Härtefallkommission des Landes Rheinland-Pfalz gestellt. Die Härtefallkommission hat diesen Antrag befürwortet und das Ministerium für Integration, Familie, Kinder, Jugend und Frauen als oberste Ausländerbehörde gebeten, der Fa­milie eine Aufenthaltserlaubnis zu erteilen. Dem hat das Ministerium entsprochen, so dass der Familie nun ein Aufenthaltsrecht aus humanitären Gründen gewährt wurde.

    Der Jahresbericht ist auf der Homepage des Bürgerbeauftragten eingestellt.

    Dieter Burgard

    Bürgerbeauftragter des Landes Rheinland-Pfalz und Beauftragter für die Landespolizei

    Kaiserstraße 32, 55116 Mainz

    Tel.:           06131 / 28 999 0

    Fax:            06131 / 28 999 89




  | 9.  september 2014 | mail an den Autor |


    Ombudsmanntreffen: Mehr Bürgerbeteiligung als Ziel



    Generalsekretär und Mitglieder des Tiroler Petitionsausschusses trafen den irischen Ombudsmann



    Zu einem Erfahrungsaustausch der besonderen Art kam es vergangene Woche in Irland. Dabei trafen sich der Generalsekretär des Europäischen Ombudsmann-Institutes Josef Siegele, der irische Ombudsmann Peter Tyndall und die Mitglieder des Petitionsausschusses im Tiroler Landtag, die stv. Vorsitzende LA Kathrin Kaltenhauser und LA Alois Margreiter.

    Neben einem Erfahrungsaustausch über die Arbeit der Petitionsausschüsse wurden auch Vergleiche über die Formen von Bürgerbeteiligung bezüglich Internetpetitionen gezogen sowie über die Einbindung von BürgerInnen in demokratischen Systemen gesprochen. Ein weiterer Schwerpunkt war die Zusammenarbeit des Europäischen Ombudsmann-Instituts mit den parlamentarischen Petitionsausschüssen, sowie die Nutzung gemeinsamer Synergien auf Ebene der nationalen und regionalen Ombudsleute in West- und Osteuropa. Auch die aktuelle Situation der Menschenrechte, deren Absicherung sowie wirksame Umsetzung, vor allem in den Krisenregionen Osteuropas wurde diskutiert. Weiters wurde der Grundstein für einen künftigen Informationsaustausch in Tirol gelegt.

    Bildunterschrift v. li: LA Alois Margreiter - Mitglied des Petitionsausschusses Tiroler Landtag, LA Kathrin Kaltenhauser - stellvertretende Vorsitzende des Petitionsausschusses Tiroler Landtag, Peter Tyndall Ombudsmann Irland,  Evelyn Hernon - Head officer, Josef Siegele - Generalsekretär EOI - Europäisches Ombudsmann-Institut

    mit freundlichen Grüßen
    Birgit Winkel


    Омбудсмен Бактыбек Аманбаев:

    «Я верю в построение правового государства в Кыргызстане»


    Бактыбек Абдилашимович, вступая в должность Омбудсмена,  Вы обещали поднять работу данного института  на новый уровень. Чего Вам удалось достичь за прошедшие  8  месяцев?

    - Под совершенствованием работы любой структуры я понимаю прежде всего высококачественное исполнение сотрудниками своих функций, причем эти функции должны быть четко сформулированы в соответствии с глобальной задачей, которую государство возлагает, в нашем случае, на Институт Акыйкатчы (Омбудсмена) КР. Для нас эта глобальная задача ясна – обеспечение полноценной и оперативной защиты прав и свобод граждан Кыргызстана. Другой вопрос – насколько эффективно эта задача осуществляется. После 2010 года общественно-политическая ситуация в стране в корне изменилась. Мы строим правовое государство, у нас парламентско-президентская форма правления. Другое дело, что не все поспевают за этими переменами, и прежде всего в ментальном плане. Я еще раз хочу повторить, что построение демократического общества невозможно без неукоснительного соблюдения всеми его членами законов страны. Это краеугольный камень и нашей правозащитной работы. Я постоянно напоминаю работникам правоохранительной и судебной систем, всех государственных структур, что нельзя делить людей по имущественным или социальным признакам. Мы все – полноправные граждане свободной страны, все находимся под защитой Конституции и имеем право на полную защиту своих гражданских прав, достоинства и чести.

    Естественно, что реформирование работы Института омбудсмена я начал с пересмотра структуры и функциональных обязанностей сотрудников. Причем хочу сразу сказать, что в кадровой ротации я никогда не преследовал практики гонения неугодных. В институте сложился хороший костяк специалистов, которые поддержали мои идеи. Мы вместе провели функциональный и структурный анализ деятельности каждого отдела, каждого сотрудника, опираясь на аналогичный опыт работы правозащитных институтов других стран, критически оценили внутренние  ресурсы, имеющийся  потенциал организации. Мы еще раз проанализировали наши законы на предмет их эффективного использования,  детально рассмотрели возможности аппарата, состояние взаимодействия  с нашими коллегами  из гражданского сообщества, международными организациями, НПО и органами власти. Важной частью нашей работы стал анализ внутренних нормативно – правовых актов. Было выяснено, что вне поля зрения института до сих пор остаются мигранты, военнослужащие и предприниматели. Не было и соответствующих структур, занимающихся их проблемами, хотя это важнейший слой населения страны, обеспечивающий наполнение бюджета, решающий вопросы занятости граждан  работой, обеспечения их зарплатой. Однако даже эта активная часть нашего общества часто ущемляется в своих правах.

    Детально проанализировав нынешнее состояние дел в Институте Омбудсмена, мы разработали новую структуру аппарата, причем для ее оптимизации к мировым стандартам пригласили международных и местных экспертов. Это стало завершением первого этапа намеченных  реформ. Уже в начале осени мы планируем приступить к практическому внедрению новой  структуры в работу всего Института, появятся новые отделы. Следующий шаг – аттестация профессионального уровня сотрудников Аппарата, которую мы намерены провести максимально честно и открыто. В состав аттестационной комиссии будут включены представители международных и неправительственных организаций, общественных объединений и просто группы  заинтересованных граждан. Оптимизировав состав, мы намерены провести его переобучение с помощью международных правозащитных организаций. Параллельно мы хотим осуществить задачу технического переоснащения института. Уверен, что уже в этом году мы сможем добиться значительных качественных изменений в работе нашего института.


    Какие правозащитные проблемы вам удалось решить на сегодняшний день?

    - К сожалению, до сегодняшнего дня в деятельности Института преобладало выборочное  рассмотрение единичных случаев нарушения прав наших граждан, раздувание незначительных социальных проблем. Нужна была срочная реорганизация работы. Условно нашу работу можно разделить на две части: реактивную  и проактивную.  Реактивный компонент предполагает непосредственную работу с заявлениям и обращениям граждан по поводу нарушения их прав, которые мы тщательно проверяем и ведем вплоть до момента их восстановления. Проактивный же компонент предполагает проведение широкого мониторинга общей ситуации  с нарушениями прав граждан, их структуризацию, поиск  причин и разработку мер по восстановлению нарушенных прав и их недопущение в перспективе. Эти два компонента неразрывно связаны и должны рассматриваться в тесной взаимосвязи. Благодаря такой работе нами были подготовлены четыре специальных доклада, которые мы готовы вынести на широкое обсуждение. И прежде всего парламентское. Уверен, что итогом таких депутатских слушаний станет более требовательное и ответственное отношение всех государственных и силовых структур, судов к соблюдению законности, а права десятков людей  будут восстановлены.

    Один из таких спецдокладов посвящен проблеме пыток. Почему пытки остаются нашей мрачной реальностью, в чем рецидивы этой проблемы и как определить пути их предупреждения? Мы подготовили проекты поправок в законы, весь доклад представлен на государственным  и официальном языках и направлен в соответствующий  комитет парламента.  Теперь доклад должны рассмотреть в комитете по правам человека, конституционным законам и государственному устройству, а затем на заседании палаты ЖК КР.

    Кроме пыток, в числе наших приоритетов объективное использование в судебной и следственной практике понятия «презумпция  невиновности». Согласно  статье 26 Конституции,  человек объявляется преступником только после вынесения приговора судом, однако данная статья  Конституции у нас нередко нарушается. Выделили мы и работу по соблюдению прав лиц с  ограниченными возможностями, которые повсеместно нарушаются: в общественных местах, на транспорте, при приеме на работу. Четвертый доклад посвящён проблеме семейного насилия, причем помимо правовой оценки дан анализ экономических потерь страны от трагедий в семье.

    Я могу с увереннностью сказать, что институт Омбусмена превратится  в справедливый, нейтральный, неполитизированный, открытый и доступный всем гражданам институт.


    Вы утверждаете, что намерены исключить из работы Института Омбудсмена любую политизированность, однако отдельные депутаты обвиняют Вас в том, что будто бы Вы превращаетесь  в политика?

    -  Приступая к работе в должности Омбудсмена, я никогда не преследовал в своей деятельности каких-либо личных или политических целей. Моя позиция, моя человеческая философия в работе на этом посту – служение народу, его правовое просвещение и защита от правового произвола. Если вы проанализируете мою деятельность,  то обнаружите,  что я никогда не восхвалял кого-либо из наших политиков и не продвигал идеологию какой-либо партии. Я не поддерживаю ни один политический блок и работаю  строго в рамках закона об Акыйкатчы. Встречаясь с фактами нарушений закона или прав человека,  я провожу работу только в рамках своих полномочий без какой-либо партийной или территориальной  коньюктуры. Когда это неоходимо,  я обращаюсь к общественности, прошу ее обратить внимание на злободневные и грубые факты нарушений прав простых граждан. На все упреки в мой адрес я всегда прошу оппонентов приводить конкретные факты - но их нет.

    Ваша позиция в вопросе непростых взаимоотношений между известным врачом Жамалбеком Турганбаевым и депутатом-республиканцем Нурбеком Мурашевым  создала  впечатление, что Вы приняли сторону депутата - однопартийца Вашей родной сестры Урмат Аманбаевой – члена той же партии  “Республика” ?

    -  Сразу после случившегося я встретился и разговоривал  и с врачом, и с депутатом,  и с его помощником. Надо отметить, что в этом случае  обе стороны являются потерпевшими. Первые – это родственники скончавшейся на больничной койке молодой женщины, с другой стороны  - врач Жамалбек Турганбаев. Близкие обвинили его в неправильном лечении, приведшем к смерти  женщины.  Встретившись со всеми  сторонами, я немедленно обратился  в Бишкекскую городскую прокуратуру с просьбой детально разобраться в конфликте,  а при подверждении факта избиения врача возбудить уголовное дело. Я также попросил Төрага Жогорку Кеңеша создать независимую комиссию  для установления вины врача в летальном исходе, если она есть. Только в 2013 году по вине врачей  умерло около 10 человек, так что моя просьба была вполне обоснованной. Как видите, я полностью придерживался принципа объективности и паритета при рассмотрении этого дела.


    Пока  Генеральная прокуратура и парламентская комиссия разбирались с этим  вопросом, стороны сами пришли к примирению. Получается, вы зря тратили свои усилия?

    -  Я не судья и выношу приговоров. Моя задача –добится того, чтобы в таких конфликтах были соблюдены все права граждан, а приговоры были объективными. Учитывая резонанс этого дела, я лично принял участие в его разрешении. Однако стороны сошлись  миром, соответственно, я уже не могу  вмешиваться.


    В свое время Вы выступили в защиту лиц, требовавших деньги от  “Кумтора”. Сейчас один из них осужден на 15 лет. Разве законно защищать права незаконно перекрывающих дорогу людей?

    -   Вокруг “Кумтора” сейчас ворох проблем. Село Саруу  один из самых многочисленных населенных пунктов Иссык-Кульской области.  Саруйцы обратились ко мне как  к Омбудсмену с просьбой защитить  их права, говоря о том, что их оставили  в изоляции, похищают  и избивают их детей. Я немедленно отправился туда и пробыл там два дня. Встретился  с жителями, старейшинами, ознакомился с ситуацией. Беседуя с молодежью, с женщинами, с руководителями области, местных органов  прокуратуры, с сотрудниками милиции, тщательно изучал и анализировал обстановку на предмет соблюдения гражданских прав жителей села. Все встречи и беседы сняты на видео. Саруйцы открыто говорили мне - могу ли я довести  до общественности  истинную картину  происходящего у них, об избиениях их сыновей,  о поджоге  заготовленных стогов сена  и.т.д. По приезду  в столицу  я довел информацию вокруг конфликта до сведения общественности и власти.  Я не мог поступить иначе, и поэтому моя совесть  перед народом чиста.


    Один из претендентов  на должность Омбудсмена КР  Акылбек Сариев заявил  о незаконности  выборов Омбудсмена, мотивируя  это тем,  что для голосования было подготовлено 6 тыс. бюллетеней, тогда как депутатов у нас всего 120 человек... 

    -  Я уважаю этого человека  и думаю, что расследование его доводов – это прерогатива специальных органов. Это они должны определить, кто и когда  нарушил закон. Я считаю неэтичным давать личную оценку его высказываниям.


    Бывший  Омбудсмен Турсунбек Акун  заявлял, что он  не покинет свою должность до тех пор, пока не прояснится вопрос с освобождением Батукаева. В настоящее время того  задержали в Москве  и сечас ведется речь о возможности  его экстрадиции в Кыргызстан. По Вашему, чем все это  может закончиться?

    -  Я уже высказывал своё мнение по делу о досрочном освобождении Батукаева. Этот вопрос рассматривался  парламентом  в течение 3 –х дней и все виновные были названы там поименно.  Они должны быть наказаны  и сидеть в тюрьме. А что касается  экстрадации  Батукаева в Кыргызстан, то я не думаю, что такое произойдет.


    Какой вопрос для Вас сегодня наиболее актуален?  

    - Для меня представляется крайне важной успешная реализация «Национальной стратегии по устойчивому развитию Кыргызской Республики на 2014-2017 годы». Это важнейший программный документ, продвижение которого позволит разрешить массу социальных проблем, улучшить жизнь простых кыргызстанцев. Однако хотелось бы отметить, что этот документ носит общий характер, и в нем не отражены аспекты совершенствования работы по развитию правовой защищенности граждан страны, внедрения в работу государственных, правоохранительных и судебных органов  предпосылок для преодоления правовых противоречий в работе с населением. К примеру, из международного правозащитного опыта известно, что во многих постсоветских странах разработаны и приняты национальные стратегии по правам человека. В Грузии – это национальная стратегия по правам человека, в Татарстане – республиканская стратегия по правам человека, а в Казахстане, Таджикистане и прибалтийских государствах национальные рабочие планы по правам человека. И все они утверждены главами указанных выше государств. Подготовка и принятие такой же национальной стратегии по правам человека в Кыргызской Республике стало бы дополнительной предпосылкой для укрепления авторитета государства и его руководства как внутри страны, так и  во всем цивилизованном международном сообществе.



    Swiss Chairperson-in-Office discusses next steps with Foreign Ministers of Ukraine and the Russian Federation

    Bern, July 14, 2014 - In telephone conversations with the Ukrainian and the Russian Foreign Ministers today, the OSCE Chairperson-in-Office and Swiss Foreign Minister; Didier Burkhalter, reiterated the OSCE’s support in various ongoing de-escalation efforts.


    Burkhalter, in two phone calls with the Ukrainian Foreign Minister, Pavlo Klimkin, and the Russian Foreign Minister, Sergey Lavrov, stressed the importance and urgency of talks of the trilateral contact group with leaders of illegally armed groups in the eastern region of Ukraine in order to prepare the ground for discussions regarding a ceasefire. Burkhalter emphasized that no further time should be lost as the OSCE had been working towards setting up a videoconference in this framework for days and was expecting the support and goodwill by all sides involved in this regard.


    The OSCE is ready to monitor a ceasefire as soon as a political agreement is reached, Burkhalter said. He assured his interlocutors that the OSCE could also play a role in the facilitation of the release of hostages and detainees. Both interlocutors welcomed this proposal and suggested that the CiO and the Special Monitoring Mission should look further into this issue.


    In both conversations, Burkhalter discussed the proposal of the Russian Federation to pass a decision regarding the OSCE monitoring at two Russian border points. Given the political will of both sides to see the OSCE take up such an additional role, Burkhalter mentioned that he would ask all participating States to contribute constructively and pragmatically to an early consensus on the respective mandate. He added that a needs assessment mission by the OSCE should be deployed as soon as possible in this regard.


    Burkhalter pointed out that the OSCE was also accelerating plans to potentially use, within the SMM mandate, drones for monitoring, including in the border area. He welcomed that both ministers signaled their support for such a measure.


    Following the formal request by the Ukrainian government, the OSCE Chairmanship is now also consulting on extending the mandate of the SMM for another six months beyond the expiration of its current mandate on September 20 2014, Burkhalter said. He expected a decision later this month. Finally, Burkhalter suggested that an inclusive dialogue with peaceful citizens, mentioned as a key pillar in the Peace Plan of President Poroshenko, should be relaunched as soon as possible.

    For PDF attachments or links to sources of further information, please visit:


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    Latest from the Special Monitoring Mission (SMM) in Ukraine based on information received until 13 July 2014, 18:00 (Kyiv time)

    The situation in the central-southern part of the Luhansk region and the central part of the Donetsk region remained volatile. There were reports of heavy fighting in and around Luhansk city. Other parts of the country remained calm.

    The situation in the central-southern part of the Luhansk region and the central part of the Donetsk region remained volatile.

    There was a reported movement of a significant amount of military hardware across the Russian-Ukrainian border. A senior military Ukrainian officer speaking to the SMM on 13 July, stated that a column of tanks and other military hardware had entered Ukraine from the Russian Federation at Zelenopolie border crossing point on that day. The officer claimed that the artillery pieces (MT12 ‘Rapira’) and trucks (KAMAS, URAL), captured in a video image, were not issued to the Ukrainian army. The column, according to the military officer, was later seen in Luhansk city and was on the move, in the direction of Donetsk city. The SMM is currently not in a position to verify this information, but will follow up.

    On 12 July, the SMM went to Kramatorsk. A sense of normality prevailed in the city. The SMM learnt that pensions and salaries have been paid. With the exception of the very centre, where houses had been highly damaged by shelling, the SMM saw little sign of fighting or shelling.

    Electricity and gas were provided. However, water supply had not been restored. Water was provided by water trucks, free of charge, by the city administration in big containers located at public places.

    Some trolleybuses were working. However, the railway station was still closed and secured by a shared patrol of police officers and Ukrainian Army soldiers.

    The roads were cleaned and former checkpoints were being cleaned by inhabitants. Local inhabitants also cleaned the building of school n°34 which was heavily hit.

    The hospital was open and appeared to work without difficulties. Water was brought by a truck to the hospital.

    On 12 July, the SMM observed a bridge in Starobilsk, which had sustained damage from what seemed like shrapnel fragments.  The bridge was impassable.  

    The situation in Donetsk city remained tense. According to media, in the south-west suburbs (Marinka) there was fighting, involving heavy artillery. At 4.00 AM in the Petrovsky district of Donetsk, air raid sirens were wailing and bomb shelters were open. There was limited public transport.

    The SMM observed that there were not many people and vehicles on the streets. There were armed individuals and groups in camouflage on the streets. No police was observed.  

    The SMM paid a visit to the city police department of Donetsk. The senior duty inspector explained that the police in the town continued to operate with limited staff.

    The SMM observed a minivan with four irregular armed personnel approaching the city police building and parking the car about 70 metres from the entrance to the building.

    In Kharkiv, the situation remained calm. On 13 July the SMM monitored rallies by supporters and opponents of Ukraine’s unity in Kharkiv’s city centre. The SMM saw approximately 200 supporters of Ukraine’s unity, predominantly young activists, whereas the 150 opponents of Ukraine’s unity were mostly elderly people. Approximately 100 police officers were present.

    The situation in Dnipropetrovsk, Kherson, Odessa, Chernivtsi, Ivano-Frankivsk and Lviv was calm.

    In Dnipropetrovsk, the SMM met with the head and the deputy head of the ‘Svoboda’ party branch of Pavlohrad, which claimed to have 200 members. The interlocutors explained that ‘Svoboda’ had created its own battalion, named ‘Sich’, which operates under the Ministry of Internal Affairs, and was likely to be deployed to the east in a few weeks. The interlocutor said some members were already undergoing training in Kyiv.

    In Odessa, the SMM followed up reports of explosions at two Privat Bank branches on the night of 12 and 13 July. At the first location, the Privat Bank office showed clear signs of an explosion that had caused external damage to a wall, which was left without windows or doors. At the second location, the Privat Bank office was severely damaged. All glass in the windows and at the entrance way was broken. It seemed that the damage was not caused by an explosion, but most likely by a fire.

    The situation in Kyiv remained calm.

    Statement Nina Karpachova to the human rights situation in Ukraine

    Nina Karpachova: “I ​​believe that the Ukrainian people have enough wisdom and fortitude to stop the fratricidal confrontation and preserve the integrity of Ukraine”




    It is with deep sorrow and pain in my heart that I have been following the situation in the East of the country and in the city of Odessa. As a woman and mother, I sincerely sympathize and share the great tragedy that befell the families and friends of those who were killed and injured in recent times in Kharkov, Donetsk, Slavyansk, Kramatorsk, Odessa and other Ukrainian cities as a result of the civil confrontation, as well as the anti-terrorist operation.

    It seemed that the massacre of hundreds of civilians at the Independence Square in February this year, caused by the anti-terrorist operation of the regime of Yanukovych,  would become a tragic lesson for the society and authorities and show that the life and human dignity must be respected in the first place. Today, however, the political discord and geopolitical interests again brought the country to the extreme features: there are dozens killed people in the peacetime, alternative views of our countrymen cause a reaction of hatred and aggression.

    Today news lines in the media mostly resemble reports from the war. The country is being pushed to a full-scale civil war. Only stopped violent confrontation and shifting of the conflict from the military dimension to the public dialogue can prevent it.

    I call on the authorities, politicians, business elite and public activists of goodwill in the West and East of the country to immediately start building a common ground between themselves, and help to find a compromise in the society.

    Terrible tragedy that occurred in Odessa on the second of May must stop all parties of the confrontation and lead them to discontinuation of the use of violent methods for achieving their goals at the cost of human life. After all, we know from history that any confrontation always ends with reconciliation, but the loss of human life is irreparable and leaves deep scars in the hearts and minds of the people! Therefore, the government, politicians and society must stop the fratricidal confrontation now and start looking for the ways for such reconciliation.

    Only recognition of the opposite side as the subject of the negotiation process, and not as an enemy, can be the first step towards reconciliation. The unconditional guarantee of human rights, human dignity and personal integrity to all citizens of Ukraine must form the basis for reconciliation and solution of the current crisis. All the hostages and arbitrarily detained persons must be unconditionally released! Every crime that led to the loss of life must be investigated, with the arguments of all parties to the conflict thoroughly studied.

    I fully support the suggestions of the German Federal Minister for Foreign Affairs Mr. Frank-Walter Steinmeier and call on the Ukrainian authorities to make the maximum use of the negotiation instruments of the OSCE as the platform for searching compromise and building a dialogue of trust between the authorities and the whole society.  In my capacity as a Board Member of the European Ombudsman Institute I stand ready to facilitate this process of the peaceful resolution of the civil conflict.

    I urge the authorities to undertake comprehensive steps for the full implementation of the Geneva Agreements of 17 April 2014, in particular with regard to the disarmament of all illegal armed groups.

    I ​​believe that the Ukrainian people have enough wisdom and fortitude to stop the fratricidal confrontation and preserve the integrity of Ukraine


    Нина Карпачева: «Верю в то, что Украинский народ имеет достаточно мудрости и силы духа, чтобы прекратить братоубийственное противостояние и сохранить целостность Украины»

    Воскресенье, 04 мая 2014, 16:48
    Звернення Уповноваженого Верховної Ради України з прав людини «Україна має стати дружньою для кожної дитини» до органів влади та громадськості з нагоди 20-ї річниці ратифікації Україною Конвенції ООН з прав дитини


    С глубокой скорбью и болью в сердце переживаю ситуацию на Востоке страны и в городе Одесса. Как женщина и мать искренне сочувствую и разделяю ту большую трагедию,которая постигла родных и близких всех, кто погиб и пострадал в последнее время в Харькове, Донецке, Славянске, Краматорске, Одессе и в других украинских городах в результате гражданского противостояния, а также проведения антитеррористической операции.

    Казалось бы, что массовые убийства более сотни мирных людей на Майдане Независимости в феврале этого года, к которым привела начатая тогда режимом Януковича антитеррористическая операция, должны были стать трагическим уроком для общества и власти, ведь,прежде всего, следует ценить жизнь и человеческое достоинство. Однако, сегодня политическое противостояние и геополитические интересы снова довели страну до крайней черты: в мирное время десятками гибнут люди, разные взгляды наших соотечественников вызывают реакцию взаимной ненависти и агрессии.

    Сегодня новости в СМИ в большинстве своем напоминают фронтовые сводки. Страну толкают к полномасштабной гражданской войне. Помешать этому может только прекращение силового противостояния и перевод конфликта с военной плоскости в плоскость общественного диалога.

    Призываю власть, политиков, бизнес-элиту и общественных деятелей доброй воли на Западе и Востоке страны немедленно начать искать взаимопонимание и помочь найти компромисс в обществе.

    Страшная трагедия, которая произошла в Одессе второго мая, должна остановить всех участников противостояния и побудить к прекращению силовых методов достижения своих целей ценой человеческой жизни. Ведь мы знаем из истории, что любое противостояние всегда заканчивается примирением, но потеря человеческой жизни является непоправимой и оставляет глубокие шрамы в сердцах и памяти людей! Поэтому сейчас власть, политики и общество должны остановить братоубийственное противостояние и начать поиск путей для такого примирения.

    Первым шагом к примирению может быть только признание противоположной стороны в качестве субъекта переговорного процесса, а не как врага. Основой для примирения и выхода из текущего кризиса должно стать безусловное гарантирование соблюдения прав человека, человеческого достоинства и личной неприкосновенности всем гражданам Украины. Должны быть безусловно освобождены все заложники и безосновательно задержанные! Все преступления, которые привели к гибели людей,должны быть расследованы с учетом аргументов всех сторон конфликта.

    Полностью поддерживаю предложения Министра иностранных дел ФРГ Франка-Вальтера Штайнмайера и призываю украинские власти максимально использовать переговорные инструменты ОБСЕ, как площадку для поиска компромисса и налаживания доверительного диалога власти и общества. Как член Правления Европейского института Омбудсмана готова содействовать в этом процессе мирного разрешения гражданского конфликта.

    Призываю власти принять исчерпывающие шаги для полной реализации Женевских соглашений от17 апреля 2014 года, в частности по разоружению всех незаконных формирований.

    Верю в то, что Украинский народ имеет достаточно мудрости и силы духа, чтобы прекратить братоубийственное противостояния и сохранить целостность Украины мирным путем.


    Гуманитарное единение омбудсменов

    Члены Правления ЕИО: первый омбудсмен Украины Нина Карпачева, Омбудсмен Свердловской области Татьяна Мерзлякова, президент ЕИО Бурги Волжер и генеральный секретарь ЕИО Жозеф Зигле.

    Европейский институт Омбудсмана обратился к своим коллегам с предложением участвовать в сборе гуманитарной помощи для жителей Украины

    События последнего времени в Украине не оставляют никого равнодушными. Столкновения между противоборствующими силами привели к многочисленным жертвам. Пока в стране делаются хрупкие попытки для восстановления работы государственных институтов власти, которая будет заботиться о своих гражданах, Гуманитарные организации и международные институты собирают помощь для пострадавших.

    Одной из таких организаций, обратившейся к своим единомышленникам, стал Европейский институт Омбудсмана. Генеральный секретарь Жозеф Зигле обратился к членам ЕИО с предложением принять участие в оказании гуманитарной помощи гражданам Украины, пострадавшим во время последних событий. Функцию координатора ЕОИ в Украине будет исполнять член Президиума ЕИО, первый омбудсмен Украины, Нина Карпачева.

    Редакция журнала «Европейский омбудсман» присоединяется к призыву нашего института и обращается также к своим читателям, в том числе Уполномоченным по правам человека, Уполномоченным по правам ребенка и Уполномоченным по защите прав предпринимателей в субъектах Российской Федерации присоединиться к этому благородному делу нашего единого сообщества.

    По всем вопросам оказания гуманитарной помощи пострадавшим жителям Украины можно обращаться к Нине Ивановне Карпачевой по электронной почте:


    Andreasyan informs the EOI about the Human Right Situation in Kessab

    The European Ombudsman Institute is a human rights network which comprises of national and regional ombudsman institutions of Europe, scientific institutions and representatives of lawyer’s networks from across wider Europe.

     Concerning the human rights situation in Syria - KESSAB, the EOI were informed by the Ombudsman of Armenia, Mr. Karen Andreasyan,  in his function as national Ombudsman of the Republic of Armenia and about the results of his special human rights monitoring and mediation mission for the Armenian people and minority there.

     The efforts should be continued for the protection of human rights in this region and promotion of peaceful resolution for the crisis in this country under very challenging and dramatic circumstances as well as a constructive cooperation with the civil society and international organisations, on the basis of the international law.

     As a member of the EOI, the Armenian Ombudsman is playing an important role for the protection and promotion of human rights for the Armenians in  Kessab through his human rights monitoring and mediation mission, and calls on all concerned parties to provide him with all necessary cooperation and assistance. 

     EOI strongly recommends and urges all concerned parties in Syria to install a peaceful and direct dialogue on solving the current crisis in the spirit of the principles of the international human rights law.

     Karen Andreasyan, Ombudsman Armenia



    European Ombudsman Institute (EOI) -  a Network of European Ombudsman Institutions


    European Ombudsman Institute,

    Registered address:  A-6020 Innsbruck – Salurner Straße 4, Austria

    Tel.  +43 (0)512 566910, Mob.  +43 (0) 664 161 4233





    The European Ombudsman Institute is a human rights network with consulting status with the Council of Europe which comprises national and regional ombudsman institutions of Europe, scientific institutions and representatives of lawyer’s networks from across wider Europe.

     During the European Ombudsman Institute Board meeting in Vilnius, decisions for different Human Rights projects in Europe, as well as the project with the University of Florence were made.

    Concerning the human rights situation in Ukraine, the EOI board members were informed by the First Ombudsman of Ukraine Nina Karpachova, in her function as Executive board member, about the results of her special human rights monitoring and mediation mission in Ukraine.

     On the occasion of its General Board Meeting and Executive Board Meeting at the Lithuanian Parliament in Vilnius, the European Ombudsman Institute (EOI) made the following Statement on the Human Rights situation in Ukraine.

     Under the EOI Board mandate, the First Ombudsman of Ukraine Nina Karpachova has been playing an important role for the protection and promotion of human rights in the territory of Ukraine through her human rights monitoring and mediation mission.

     We welcome her continued efforts for the protection of human rights throughout Ukraine and promotion of peaceful resolution for the crisis in her country under very challenging and dramatic circumstances as well as her constructive cooperation with the civil society and international organisations.

     EOI shall continue the human rights and mediation mission of the EOI Executive Board member Nina Karpachova in Ukraine and calls on all concerned parties to provide First Ombudsman of Ukraine with all necessary cooperation and assistance.

     EOI takes note of the UN General Assembly Resolution adopted by the majority of the UN Member States on 27 March 2014 on the territorial integrity of Ukraine and supports the statements of the OSCE and Council of Europe with regard to the full respect for and preservation of the independence, sovereignty and territorial integrity of Ukraine.

     EOI strongly recommends and urges all concerned parties to install a peaceful and direct dialogue on solving the current crisis in Ukraine in the spirit of the principles of the international human rights law.

     Burgi Volgger, President,

    Josef Siegele, Secretary General

    Augustinas Normantas, OM Lithuania


    Vilnius, 28.03.2014

    Європейський інститут Омбудсмана (ЄІО) – об’єднання європейських інституцій Омбудсмана

    European Ombudsman Institute,

    Registered address:  A-6020 Innsbruck – Salurner Straße 4, Austria

    Tel.  +43 (0)512 566910, Mob.  +43 (0) 664 161 4233


    Європейський інститут Омбудсмана є правозахисним об’єднанням з консультативним статусом при Раді Європи, в склад якого входять національні і регіональні інституції Омбудсмана Європи, наукові заклади та представники правничих організацій з різних країн Європи.

    Під час засідання Правління ЄІО у Вільнюсі, були ухвалені різні рішення щодо правозахисних проектів в Європі, зокрема також проекту з Університетом Флоренції.

    Стосовно ситуації з правами людини в Україні, члени Правління ЄІО були поінформовані Першим Омбудсманом України Ніною Карпачовою, яка є членом Виконавчого комітету ЄІО, про результати її спеціальної моніторингової і медіаторської місії в Україні.


    З нагоди засідання Правління і Виконавчого комітету в Парламенті Литовської Республіки у Вільнюсі, Європейський Інститут Омбудсмана (ЄІО) зробив наступну заяву щодо прав людини в Україні.

    В рамках мандату Правління ЄІО, Перший Омбудсман України Ніна Карпачова відіграє важливу роль в захисті і просуванні прав людини на території України шляхом здійснення моніторингової і медіаторської місії.

    Ми вітаємо її зусилля щодо захисту прав людини в Україні і пошуку мирних шляхів вирішення кризи в країні в дуже складних і драматичних умовах, а також конструктивну співпрацю з громадянським суспільством та міжнародними організаціями.

    ЄІО подовжує правозахисну і медіаторську місію члена Виконавчого комітету ЕІО Ніни Карпачової в України і закликає усі зацікавлені сторони до співпраці і підтримки Першого Омбудсмана України.

    ЄІО бере до уваги Резолюцію Генеральної Асамблеї ООН, ухвалену більшістю голосів країн-членів ООН 27 березня 2014 року, щодо територіальної цілісності України і підтримує заклики ОБСЄ та Ради Європи щодо поваги і дотримання незалежності, суверенітету і територіальної цілісності України.

    ЄІО настійно рекомендує і закликає усі зацікавлені сторони до встановлення мирного і безпосереднього діалогу щодо подолання поточної кризи в Україні в дусі принципів міжнародного права з прав людини.

    Бургі Фольггер, Президент

    Джозеф Зігеле, Генеральний Секретар

    Августінас Нормантас, Омбудсман Литовської Республіки


    Вільнюс, 28.03.2014


    English and Russian Version: 

                 Official Appeal Nina Karpachova to Mrs. Ella Panfilova the new Human Rights Commissioner of the Russian Federation 

    Appeal  23.03.2014 Dear Mrs. Panfilova,



    по правам человека  

    в Российской Федерации


    Панфиловой Э. А.



    Глубокоуважаемая Элла Александровна!

    Зная Вас, как человека глубоко порядочного и отстаивающего всегда гуманистическую позицию в области прав и свобод человека, хочу обратиться к Вам, как к избранному Омбудсману Российской Федерации, который входит в состав Европейского института Омбудсмана в качестве институционального члена.

    По поручению Генерального Секретаря ЕИО, как Первый Омбудсман Украины и член Правления ЕИО осуществляю мониторинг соблюдения прав и свобод человека в Автономной Республике Крым и г. Севастополе, по итогам которого 27 марта 2014 года буду представлять доклад на заседании Правления ЕИО в г. Вильнюсе.

    Обращаюсь к Вам в связи с тем, что 22 марта 2014 года в Севастополе был насильно задержан командир части А4515 204 бригады Севастопольской тактической авиации в г. Севастополе полковник Юлий Валерьевич Мамчур. Первоначально ему заявили, что его увозят на переговоры с руководством ЧФ России. По моей информации вчера в 21:30 час. с ним лично встречался командующий Черноморским флотом России контр-адмирал                 Александр Витко. После чего он был задержан и незаконно содержится на гауптвахте ЧФ России в Севастополе по ул. Бакинской.

    Его супруга, Лариса Ивановна Мамчур, лишена возможности не только встретиться с ним, но и получить какую-либо информацию о судьбе своего мужа.

    Обращаю Ваше внимание, что незаконное насильственное задержание полковника Ю.Мамчура и принудительное его содержание на гауптвахте       ЧФ России противоречит европейским и международным стандартам в области прав и свобод человека, в частности: Европейской конвенции о защите прав и основополагающих свобод человека 1950 года, Европейской конвенции по предупреждению пыток и бесчеловечного или унижающего достоинство обращения или наказания 1987 года, Конвенции ООН против пыток и других жестоких, бесчеловечных или унижающих достоинство видов обращения и наказания 1984 года, Минимальных стандартных правил обращения с заключенными 1955 года, Основных принципов обращения с заключенными (Резолюция 45/111 Генеральной Ассамблеи ООН от 14.12.1990 г.).

    Прошу Вас, глубокоуважаемая Элла Александровна, обратиться к Министру обороны РФ Сергею Шойгу с целью защиты прав и свобод гражданина Украины полковника Юлия Мамчура и содействовать в его немедленном освобождении.

    Надеюсь на Ваше понимание и незамедлительную реакцию в отношении судьбы полковника Юлия Мамчура.

    С глубоким уважением,

                                                                                             Нина Карпачева

     Appeal  Karpachova,  23.03.2014  (English Version)

    to Mrs. Ella Panfilova the new Human Rights Commissioner of the Russian Federation

    Dear MrsPanfilova  

     I know you as a very decent person with strong dedication to the humanism in the sphere of human rights and freedoms and would like to address to you as the newly elected Ombudsperson of the Russian Federation and ex-officio institutional member of the European Ombudsman Institute.   

    Under the assignment from the EOI Secretary General as the First Ombudsman of Ukraine and EOI Executive Board Member I have been monitoring human rights situation in the Autonomous Republic of Crimea and Sevastopol city and will present the report on its outcomes at the EOI Board meeting in Vilnius on 27 March 2014. 

    I would like to address to you with regard to the fact that there was forcibly arrested the commander of the Ukrainian military unit А4515 of the 204 Brigade of the Sevastopol tactical air-force Colonel Yulii Mamchur on 22 March 2014. First he was said that he would be taken for negotiations with the leadership of the Black Sea fleet of the Russian Federation. According to my information, yesterday at 21:30 he had a personal meeting with the commander of the Russian Black Sea fleet Rear Admiral Aleksandr Vitko. After that he was forcibly arrested and illegally put to the military custody of the Russian Black Sea fleet in Sevastopol city, Bakinskaya street.   

    His spouse Mrs. Larisa Mamchur was deprived of the opportunity not only to see him, but also to receive any information about his destiny.

    I would like to note that the illegal and forcible arrest of the Colonel Yulii Mamchur as well as his forced detention in the military custody of the Russian Black Sea fleet contradicts to the European and International standards in the sphere of human rights and freedoms, in particular: the European Convention for the Protection of the Fundamental Human Rights and Freedoms of 1950;  the European Convention for the Prevention of Torture and Inhuman or Degrading Treatment or Punishment of 1987;  the United Nations Convention against Torture and Other Cruel, Inhuman or Degrading Treatment or Punishment of 1984;  Standard Minimum Rules for Treatment of Prisoners of 1955; Basic Principles for the Treatment of Prisoners (Resolution 45/111 UN General Assembly of 14 December 1990).

    I appeal to you, dear Ella Aleksandrovna, and would be grateful if you could address to the Minister of Defense of the Russian Federation Mr. Sergey Shoigu to protect the rights and freedoms of the Ukrainian national Colonel Yulii Mamchur and assist in his immediate release.

    I am looking forward to your understanding and prompt reaction with regard to the destiny of the Colonel Yulii Mamchur.

    With best regards,

    Nina Karpachova




    Nina Karpachova: "I initiate an international roundtable on the Crimea under the auspices of the OSCE with the participation of Russia"
    Statement of the First Ukrainian Parliament Commissioner for Human Rights, EOI Executive Board Member

    Saturday, 01 March 2014, 16:00


    The situation in Ukraine, unfortunately, has entered into a new phase of a dangerous confrontation. In these circumstances, the actions of the new government will be a crucial test for its strength, wisdom and legitimacy before all the Ukrainian people.

    The decision of the new Parliament majority on the language issue has become a pretext for the use of the social and political crisis in our country for geopolitical interests. This decision caused the aggravated confrontation in the Autonomous Republic of Crimea. There appeared a high risk of the artificially provoked ethnic and inter-religious conflict among the inhabitants of the Crimea. Our country has again dangerously approached the risk of the civil war. Beyond this line is the loss of the sovereignty and integrity of Ukraine, and it is our duty to prevent it.

    The peaceful and multiethnic population of the Crimea, which, on the one hand, together with the rest of Ukraine, suffered from the corrupt and criminal rule of the previous government, numerous gross violations of human rights and freedoms, the inability to exercise their right to free access to natural resources, and on the other – does not perceive policy of the nationalist pressure and rewriting history, will become hostage of such a tragic course of events in the first place.

    I am sure that the separatist tensions do not meet the interests and beliefs of the overwhelming majority of the Crimeans. It is likely that the raising of Russian flags has not so much to do with the separatism, but is a sign that some groups of the society are concerned about their safety. At the same time, the slogans about federalization show the need for effective local self-government. Taking this into account, we should address the factors pushing the situation towards military escalation with balanced policy of peaceful resolution of the crisis and unconditional guarantee of the Budapest Memorandum of 1994.

    It is the direct duty of the Parliament of Ukraine, the new government, as well as the authorities of the Autonomous Republic of Crimea to stop the growing threat to the peace and tranquility of the Crimea. It is very important to use all means of peaceful negotiations, mindful political steps and diplomatic influence to find tolerant solution to the situation.  The representatives of the Crimean Tatar should be included to the Crimean Government to avoid mistakes of 1994! It is also important to ensure that all representatives of the Crimean multiethnic community be able to make their voice heard in the referendum on the status of the Crimea.

    I welcome the important step to suspend the decision of the Parliament to cancel the Law on State Language Policy. We should remember that our strength is in our unity and diversity!

    As a board member of the European Ombudsman Institute and its representative for the Eastern Europe, I believe it is necessary to involve the effective instruments of the OSCE , in particular the High Commissioner on National Minorities, in the process of addressing the situation in the Crimea. I initiate an international roundtable on the Crimea under the auspices of the OSCE with the participation of the Russian Federation.

    We all need to save the priceless treasure of our Crimean lands – social peace, respect for the dignity of every individual, human rights and freedoms!



    Nina Karpachova: «HANDS OFF THE MAIDAN!»

    Interview for the Radio Liberty, 18 February, 21:30

    Today, February 18, 2014, is a tragic Tuesday in Ukraine. Dispersing efforts against the peaceful Euromaidan under the pretext of the counter-terrorism operation is a full-scale provocation of civil war in Ukraine.

    The responsibility for this rests fully on the authorities.

    For the last hour and a half I am trying to reach the President of Ukraine Viktor Yanukovich on the phone. The operator of the Presidential Administration promised to put me through when the phone will be free.

    Taking the opportunity of live broadcast at the Radio Liberty, I call on the President as the Guarantor of human rights and the Supreme Commander: to urgently give command to stop the armed assault on the peaceful protest at the Maidan, discontinue the use of water cannons, stun grenades, laser glare and throwing “Molotov cocktails”(petrol bomb) against protesters.

    Escalating of the civil conflict into the civil war will result in numerous victims among the civilian population of Ukraine, but the authorities must understand that making war with the people will be fatal for themselves.

    I urge the law enforcement authorities to stop, end the fratricidal action, because it is the beginning of the war with your own people, which is destined to absolute defeat.

    I appeal to the Parliament of Ukraine!

    The parliamentary majority bares special responsibility for their failure to act that led to the escalation of the situation, numerous injuries and killing of people. Parliament should urgently have their say. Now – at night, not on Thursday!

    The Ukrainian oligarchs also share the responsibility, because they are actually the backbone of the authorities. If they do not make any real impact on the authorities to stop the violence, then they will become not only a victim of the surging war against their own people, but also will share the responsibility with the authorities. I am convinced that they urgently need to come to the Parliament to influence the deputies whom they control.

    Only by ending the violent confrontation and the full reboot of all the authorities, through the early elections under the new law without restrictions on entry barriers and discriminatory property qualification, it is still possible to stop the catastrophe in Ukraine.

    There are sons of Ukraine on both sides!

    Take your hands off the Maidan! Take your hands off the wounded in the hospitals, who are being threatened with new arrests!

    All together we have to protect the most important human right – the right to life. We have to defend the right to freedom, justice and human dignity!


    P.S.The First Ombudsman of Ukraine Nina Karpachova urged the Ukrainian top businessmen, also speaking personally with Rinat Akhmetov (the Ukrainian oligarch), to influence the authorities to stop the violence.

    "I have spoken with Rinat Akhmetov on the phone and he adequately reacted to the concerns that I tried to convey to him. He said that as we could see not everyone wanted peace and he had done his best, but his peacekeeping efforts unfortunately failed as of today. Nonetheless, Akhmetov assured me that he would continue to struggle for peace. And for this, as he said, the authorities and opposition have to act in a balanced way to stop the violence" - said Karpachova. (




    Нина Карпачева : «РУКИ ПРОЧЬ ОТ МАЙДАНА!»

    Интервью Радио Свобода, 18 февраля, 21:30

    Сегодня, 18 февраля 2014 года, в Украине трагический вторник. Зачистка мирного Евромайдана под предлогом проведения антитеррористической операции – это полномасштабная провокация к гражданской войне в Украине.

    Ответственность за это полностью лежит на власти.

    Пытаюсь уже полтора часа дозвониться к Президенту Украины Виктору Януковичу. Коммутатор Администрации Президента пообещал соединить, как только телефон будет свободен.

    Пользуясь случаем прямого эфира Радио свобода, обращаюсь к Гаранту прав человека и Верховному главнокомандующему: срочно дать команду остановить силовой вооруженный штурм мирного протеста на Майдане, прекратить применение водометов, светошумовых гранат, лазерного ослепления и бросание  «коктейлей Молотова» в протестующих.

    Перерастание гражданского конфликта в гражданскую войну принесет многочисленные жертвы среди мирного населения Украины, но власть должна понять, что война с народом губительна и для нее самой.

    Я обращаюсь к правоохранительным органам: остановитесь, прекратите братоубийственные действия, ведь это – начало войны с собственным народом, которая обречена на абсолютное поражение.

    Я обращаюсь к Верховной Раде Украины!

    На парламентском большинстве лежит особая ответственность за бездействие, приведшее к обострению ситуации, многочисленным ранениям и гибели людей. Парламент должен срочно сказать свое слово. Сейчас, ночью, а не в четверг!

    Отдельная ответственность лежит на украинских олигархах, которые фактически являются главной опорой этой власти. Если они реально не повлияют на власть для прекращения насилия, то сами станут не только жертвой раздутой войны с собственным народом, но и будут нести ответственность вместе с властью. Убеждена, что они срочно должны прибыть в Верховную Раду, чтобы повлиять на депутатов, которых они контролируют непосредственно.

    Только путем прекращения силового противостояния и полной перезагрузки всех органов власти, через досрочные выборы по новому закону без ограничений относительно проходного барьера и дискриминационного имущественного ценза, еще возможно остановить катастрофу в Украине.

    По обе стороны – сыновья Украины!

    Руки прочь от Майдана! Руки прочь от раненых в больницах, которым угрожают новыми арестами!

    Все вместе защитим главное право человека – право на жизнь. Защитим вместе право на свободу, справедливость и человеческое достоинство!

    P.S. Экс-омбудсмен Украины Нина Карпачева призвала украинских топ-бизнесменов, в том числе в личной беседе – Рината Ахметова, повлиять на власть для остановки насилия.

    "У меня был телефонный разговор с Ринатом Ахметовым и ту тревогу, которую я пыталась донести до Рината Леонидовича, он воспринял адекватно. Он сказал, что, как мы видим, не все хотят мира, но он делал все, что мог, и, к сожалению, его миротворческая политика на сегодняшний момент обанкротилась. Тем не менее, Ахметов заверил меня, что будет продолжать бороться за мир. А для этого и власть, и оппозиция, по его словам, должны действовать довольно взвешенно, чтобы остановить насилие", – уточнила Карпачева.


    Карпачева: Зачистка Майдана – пролог провокации к гражданской войне

    Экс-омбудсмен Украины Нина Карпачева призвала украинских топ-бизнесменов, в том числе в личной беседе – Рината Ахметова, повлиять на власть для остановки насилия.
    Нина Карпачева
    Нина Карпачева
    Фото: ТСН

    В Украине сегодня трагический черный вторник.

    Такую позицию Карпачева озвучила

    "Я пыталась полтора часа дозвониться Президенту Виктору Януковичу, и коммутаторы пообещали меня соединить, как только телефон будет свободен. Но пока не соединили и, как мне стало известно, не соединили также Меркель и еще несколько европейских политиков. Понимаю, что там очень горячо, но я продолжаю ждать, что меня все-таки соединят с Януковичем", – посетовала первая уполномоченная ВР по правам человека.

    Она также рассказала об общении с украинскими миллиардерами.

    "У меня был телефонный разговор с Ринатом Ахметовым и ту тревогу, которую я пыталась донести до Рината Леонидовича, он воспринял адекватно. Он сказал, что, как мы видим, не все хотят мира, но он делал все, что мог, и, к сожалению, его миротворческая политика на сегодняшний момент обанкротилась. Тем не менее, Ахметов заверил меня, что будет продолжать бороться за мир. А для этого и власть, и оппозиция, по его словам, должны действовать довольно взвешенно, чтобы остановить насилие", – уточнила Карпачева.

    По ее словам, сегодня в эфире "Радио Свобода" она обратилась к "олигархам, которые являются опорой этой власти, с призывом реально на нее повлиять для того, чтобы было остановлено насилие".

    Олигархи просто обязаны сейчас приехать в Раду, встретиться со своими депутатами и повлиять на них, чтобы к мирной фазе пришли не в четверг (когда пройдут очередные обещанные переговоры), а немедленно. Раненым, которые сейчас находятся в больницах, прежде всего со стороны протестующих, сегодня угрожают арестами. А это очень опасно и я призываю убрать от них руки прочь! Точно так же, как руки прочь от Майдана!" – подчеркнула политик.

    Она убеждена, что ВР не выполнила свою основную функцию и задачу. Отдельную вина за это экс-омбудсмен возложила на провластное большинство, которое бездействовало.

    "Считаю, что переговорная площадка должна быть исключительно в парламенте. Сделать это нужно уже сегодня ночью, не теряя времени. Я обращаюсь к правоохранительным органам с призывом прекратить братоубийственные действия, потому что это начало войны с собственным народом, которая обречена на поражение", – заключила Карпачева.



    The First Ombudsman of Ukraine Nina Karpachova urged the Ukrainian top businessmen, also speaking personally with Rinat Akhmetov (the Ukrainian oligarch), to influence the authorities to stop the violence.

    "I have spoken with Rinat Akhmetov on the phone and he adequately reacted to the concerns that I tried to convey to him. He said that as we could see not everyone wanted peace and he had done his best, but his peacekeeping efforts unfortunately failed as of today. Nonetheless, Akhmetov assured me that he would continue to struggle for peace. And for this, as he said, the authorities and opposition have to act in a balanced way to stop the violence" - said Karpachova.



    Экс-омбудсмен Украины Нина Карпачева призвала украинских топ-бизнесменов, в том числе в личной беседе – Рината Ахметова, повлиять на власть для остановки насилия.

    "У меня был телефонный разговор с Ринатом Ахметовым и ту тревогу, которую я пыталась донести до Рината Леонидовича, он воспринял адекватно. Он сказал, что, как мы видим, не все хотят мира, но он делал все, что мог, и, к сожалению, его миротворческая политика на сегодняшний момент обанкротилась. Тем не менее, Ахметов заверил меня, что будет продолжать бороться за мир. А для этого и власть, и оппозиция, по его словам, должны действовать довольно взвешенно, чтобы остановить насилие", – уточнила Карпачева.


    Volksanwaltschaft | 27.01.2014 | 11:50

    Volgger bei Unterzeichnung eines Abkommens zwischen Volksanwaltschaften von Italien und Albanien in Tirana

    Ziele der Zusammenarbeit sind ein Informationsaustausch über die Verwaltungssysteme und die gegenseitige Unterstützung der Bürger des jeweils anderen Landes.

    Kooperation der Volksanwälte Albaniens und Italiens: (v.l.) Lucia Franchini, Igli Totozani und Burgi Volgger

    Volksanwältin Burgi Volgger war dieser Tage  in ihrer Eigenschaft als Präsidentin des Europäischen Ombudsman-Instituts bei der Unterzeichnung eines Kooperationsabkommens zwischen den Volksanwaltschaften Italiens und Albaniens dabei. Das Abkommen, das vom albanischen Volksanwalt Igli Totozani und der Koordinatorin der regionalen Volksanwaltschaften Italiens Lucia Franchini in Tirana unterzeichnet wurde, sieht eine Zusammenarbeit bei der Unterstützung der Mitbürger, die sich im jeweils anderen Land aufhalten vor.

    „Derzeit studieren z.B. viele Italiener an albanischen Universitäten, vor allem wegen der geringeren Lebenshaltungskosten. Das monatliche Durchschnitteinkommen beträgt in Albanien 300 Euro", berichtet Volgger. Volksanwalt Totozani spricht übrigens mehrere Sprachen fließend, auch Italienisch, da er eine Zeitlang an der Uni Trient studiert hat.

    Resolution 1959 (2013)1
    Provisional version
    Strengthening the institution of ombudsman in Europe
    Parliamentary Assembly
    The Parliamentary Assembly, referring to its Recommendations 757 (1975) and 1615 (2003), reaffirms
    that ombudsman institutions, which are tasked with protecting citizens’ against maladministration, play a crucial
    role in consolidating democracy, the rule of law and human rights.
    The Assembly notes that there is no standardised model of ombudsman in Europe and across the world.
    Some countries have set up a single-member generalist ombudsman, while others have chosen a multi-
    institutional system, including regional and/or local ombudsmen and/or ombudsmen specialised in areas such
    as combating discrimination, minorities’ protection or children’s rights. Taking into account the variety of legal
    systems and traditions, it would not be appropriate to advocate a one-size-fits-all ombudsman model.
    The Assembly nevertheless recalls the Council of Europe’s previous work on promoting ombudsman
    institutions, including its own recommendations and the Committee of Ministers Recommendations
    Nos. R (80) 2, R (85) 2 and R (97) 14, and calls on its member States to implement them. It also invites them
    to pay particular attention to the document of the European Commission for Democracy through Law (Venice
    Commission) “Compilation on the Ombudsman institution” of 1 December 2011.
    The Assembly calls on the member States of the Council of Europe which have set up ombudsman
    institutions to:
    4.1. ensure that such institutions fulfil the criteria stemming from its Recommendation 1615 (2003),
    the Committee of Ministers’ relevant recommendations and the Venice Commission’s work on the
    ombudsman, in particular as regards:
    4.1.1. the independence and impartiality of these institutions, whose existence shall be
    enshrined in law and, if possible, in the constitution;
    4.1.2. the appointment procedure: the ombudsman shall be appointed by parliament and
    report to it;
    4.1.3. their remit, which should cover reviewing cases of maladministration by all bodies of the
    executive branch as well as the protection of human rights and fundamental freedoms;
    4.1.4. their access to documents and investigative powers as well as unrestricted access to all
    detention facilities;
    4.1.5. their access to the Constitutional Court in order to challenge the constitutionality of
    flawed legislation;
    4.1.6. direct access to the ombudsman for all persons, including legal persons, concerned by
    maladministration cases, irrespective of their nationality;
    4.2. review, if need be, their legislation, in light of international and European standards on
    ombudsman institutions;
    1. Assembly debate on 4 October 2013 (36th Sitting) (see Doc. 13236, report of the Committee on Legal Affairs and
    Human Rights, rapporteur: Mr Xuclà). Text adopted by the Assembly on 4 October 2013 (36th Sitting).
    F - 67075 Strasbourg Cedex
    Tel: +33 3 88 41 2000
    Fax: +33 3 88 41 2733
    Resolution 1959 (2013)
    4.3. refrain from multiplying ombudsman-type institutions, if it is not strictly necessary for the
    protection of human rights and fundamental freedoms; a proliferation of such bodies could confuse
    individuals’ understanding of means of redress available to them;
    4.4. strengthen the ombudsman institutions’ visibility, especially in the media, and promote an
    “ombudsman-friendly” climate, in particular by guaranteeing easy and unhindered access to the
    ombudsman institution(s) and providing appropriate information/documentation in this respect,
    especially where the ombudsman institution does not yet have a long-standing tradition; provide
    ombudsman institutions with sufficient financial and human resources, enabling them to effectively carry
    out their tasks, and, if need be, taking into account the new functions assigned to them on the basis of
    international and/or European law;
    4.5. consider seeking ombudspersons’ accreditation at the International Coordinating Committee of
    National Institutions for the Promotion and Protection of Human Rights (ICC) in light of the “Paris
    The Assembly calls on member States which have established several ombudsman institutions, such as
    local, regional and/or specialised ones, to ensure appropriate co-ordination of these bodies and individuals’
    easy and unimpeded access to them.
    The Assembly calls on member States to use all endeavours to avoid budget cuts resulting in a loss of
    independence of ombudsman institutions or even their extinction. In those places with particular legislative
    systems, i.e. with parliaments legislating on rights and freedoms, whether at the national or at the regional level,
    there is a function to be carried out by bodies supervising the administration, as Ombudsmen do by definition,
    in order to supervise the executive power in regard to applying the law.
    The Assembly encourages member States which have not yet set up a national generalist ombudsman
    to promptly establish such a body with a broad mandate, allowing individuals to complain about
    maladministration cases and violations of their human rights and fundamental freedoms, whilst ensuring a clear
    division of competences between ombudsman institutions and judicial review of administrative acts, which
    must be available at least in case of violations of human rights and fundamental freedoms.
    The Assembly recognises the crucial role played by the European Ombudsman of the European Union
    and the Council of Europe Commissioner for Human Rights in co-ordinating the activities of member States’


    European Ombudsman

    Press release no. 1/2014

    Text available in EN, DE, FR

    28 January 2014

    TTIP: Ombudsman welcomes greater transparency in international trade negotiations

    The European Ombudsman, Emily O'Reilly, has welcomed the announcement of European Parliament President Martin Schulz that future trade negotiations, and in particular the on-going negotiations with the US on the Transatlantic Trade and Investment Partnership (TTIP) will be more transparent and open for stakeholder involvement. This comes after the Ombudsman's recommendation to make such negotiations more transparent and the recognition of the EU institutions themselves of past failures in such trade talks. 

    Emily O'Reilly stated: "I am glad that the EU institutions did not sign overly restrictive confidentiality agreements in the TTIP negotiations as had been the case in the context of the negotiations on the Anti-Counterfeiting Trade Agreement (ACTA). Apart from the legitimate need for certain documents to remain confidential in such important negotiations, the public needs to know about the state of play in trade agreements that will ultimately affect their daily lives."

    Lessons learned from the ACTA negotiations

    In December 2011, 28 digital civil rights associations from 18 European countries known as European Digital Rights (EDRi) complained to the Ombudsman about the European Parliament's (EP) refusal to disclose several documents concerning the ACTA negotiations. The EP explained that it was bound by a confidentiality agreement, negotiated by the Commission.

    The Ombudsman accepted this explanation, but advised Parliament to ensure that the Commission and the Council do not sign confidentiality agreements in the future that could undermine Parliament's ability to deliberate openly on such issues.

    In his letter to the Ombudsman, President Schulz explained that in the context of the TTIP negotiations, no confidentiality agreement has been signed with the US. The negotiators instead committed to implementing the EU's access to documents rules. Schulz wrote that the Commission took the unprecedented step of publishing important documents at the start of the TTIP process and invited stakeholders to submit their views. He promised to keep reminding the Commission that a pro-active approach is needed to keep the public informed about the state of play in all such negotiations.

    The letter from President Schulz is available at:

    The European Ombudsman investigates complaints about maladministration in the EU institutions and bodies. Any EU citizen, resident, or an enterprise or association in a Member State, can lodge a complaint with the Ombudsman. The Ombudsman offers a fast, flexible, and free means of solving problems with the EU administration. For more information:



    Appeal of the First Ombudsman of Ukraine to the Parliament of Ukraine on overcoming the socio-political crisis in Ukraine

    Wednesday, 29 january 2014, 10:09

    Like most of my compatriots with pain and dismay I share the concerns about the tragic escalation of the confrontation between protesters and the police forces, which led to a large number of victims, including among the journalists, and the loss of life on both sides. There is a growing real threat for transformation of the socio-political conflict in large-scale riots and the division of the society, which ultimately can result in loss of integrity of the state.

    At the same time, negotiations between authorities and opposition, cancelled repressive laws from 16 January 2014, which limited the existing volume of human rights and freedoms in violation of the Article 22 of the Constitution of Ukraine, give us a chance to avoid tragic scenario of development of the situation.  

    Welcoming the steps made by the Parliament of Ukraine, I see the need to call on the members of the Parliament:

    1. To unconditionally release all the participants of protests from 30 November 2013 to 30 January 2014.
    2. To establish a special parliamentary investigatory commission to urgently investigate all violations of human rights during the mass events, especially the right to life.
    3. To ratify the International Convention for the Protection of All Persons from Enforced Disappearance (2006) without undue delay. To investigate every fact of disappearance of the protestors in Kyiv as well as other cities of Ukraine. 
    4. To return to the Constitution of Ukraine in version of 2004, according to which it was possible to balance separation of power between its branches and transparently form the highest state executive authority – the Cabinet of Ministers of Ukraine.
    5. To adopt a new version of the Law of Ukraine on the All-Ukrainian referendum to guarantee the possibility for Ukrainian people to express their views on crucial issues with the aim to prevent new disturbances ruining the country in the future.

    I would also like to appeal to political forces, all participants of the mass events to refrain from unlawful acts and the use of force. I urge all parties of the conflict to continue the dialogue to find a peaceful resolution of all issues of concern with respect to the principle of the rule of law, Constitution and laws of Ukraine and the international obligations of Ukraine in the field of human rights and freedoms. 

    Nina Karpachova

    Обращение Первого Омбудсмана Украины к Верховной Раде Украины о преодолении общественно-политического кризиса в Украине

    Среда, 29 января 2014, 10:09

    Как и большинство соотечественников с болью и тревогой разделяю беспокойство в связи с трагическим обострением противостояния между протестующими и правоохранительными органами, приведшим к большому количеству пострадавших, в том числе представителей СМИ, и гибели людей с обеих сторон. Становится реальной угроза перерастания общественно-политического конфликта в масштабные беспорядки, раскола общества, что в итоге может обернуться потерей целостности государства.

    В то же время, переговоры между властью и оппозицией, отмена репрессивных законов,  принятых 16 января 2014 года, которые вопреки статье 22 Конституции Украины ограничивали существующий объем прав и свобод граждан, дают шанс избежать трагического сценария развития событий.

    Приветствуя сделанные Верховной Радой Украины шаги, считаю необходимым призвать народных депутатов Украины:

    1. Безусловно освободить всех участников протестов с 30 ноября 2013 по 30 января  2014 года.
    2. Создать Временную следственную комиссию для немедленного расследования всех фактов нарушений прав человека во время массовых мероприятий, прежде всего права на жизнь.
    3. Безотлагательно ратифицировать Международную конвенцию для защиты всех лиц от насильственных исчезновений 2006 года. Расследовать каждый факт исчезновения участников протеста как в г. Киеве, так и в других городах Украины.
    4. Возвратиться к Конституции Украины в редакции 2004 года, дававшей возможность сбалансировать разделение власти между ее ветвями и прозрачно формировать состав высшего органа государственной исполнительной власти – Кабинета Министров Украины.
    5. Принять новую редакцию Закона Украины о Всеукраинском референдуме, чтобы гарантировать возможность Украинскому народу высказывать свое мнение по судьбоносным вопросам с целью предотвращения в дальнейшем повторения разрушительных для страны потрясений.

    Также обращаюсь к политическим силам, всем участникам массовых мероприятий с просьбой воздержаться в дальнейшем от противоправных действий и применения силы. Призываю все стороны конфликта продолжать диалог с целью поиска мирных путей решения всех проблемных вопросов, придерживаясь принципа верховенства права, Конституции и законов Украины, международных обязательств Украины в сфере прав и свобод человека.

    Нина Карпачева

    European Ombudsman-Institute (EOI) - Secretary General - Dr. Josef Siegele to the Situation and human rights commitments of Ukraine

    It is very disappointing and alarming to hear about these regrettable developments in Ukraine undermining the values of democracy, the rule of law and human rights standards. A big concern now has been raised with regard to how the situation of political crisis in Ukraine is going to develop in light of this new legislation of a repressive nature towards fundamental civil liberties of Ukrainian people. Support is needed for the civil society and democratic forces in Ukraine, also represented by our Board member Prof. Nina Karpachova, First Ombudsman of Ukraine. As the Secretary General of the EOI I strongly condemn any possible violations of human rights and freedoms and call for respect of the rule of law in Ukraine. I also support the opinion of Prof. Karpachova that such legislation requires to be urgently revised and brought in line with the human rights commitments of Ukraine as the Council of Europe Member State.


    NINA KARPACHOVA: «Repressive provisions of the Laws of Ukraine No.3879 and No.3587 of 16 January 2014 brutally violate human rights and international obligations of Ukraine»

    Friday, 17 January 2014

    Statement of the First Ombudsman of Ukraine

    Six-weeks long waiting of the whole Ukrainian society and international community for those responsible in brutal use of force against peaceful demonstrators on 30th November 2013 to be brought to personal responsibility according to the constitutional principle of irreversibility of the punishment were vain. Unfortunately, the authorities took the route towards legitimization of the repressive actions of the law-enforcement and judicial systems by adopting the Laws of Ukraine  No.3879 and No.3587 of 16 January 2014 with the votes of the parliament “majority”.

    The way of adopting and the content of these Laws contradict to the Constitution of Ukraine, standards of human rights and freedoms, international obligations of Ukraine and case-law of the European Court of Human Rights, in particular cases “Verentsov vs. Ukraine” and Shmushkovych vs. Ukraine”.

    The mentioned Laws violate a number of the fundamental civil rights and freedoms, guaranteed by the Constitution of Ukraine and the European Convention on Human Rights, in particular: freedom of peaceful assembly, right to the information, freedom of movement, right to the fair trial, freedom of association, as well as the principle of the rule of law.  

    The fundamentally repressive provisions of these Laws contravene with the declared by the President of Ukraine Viktor Yanukovych course towards humanization of the Ukrainian legislation.    

    The most dangerous is that these provisions will not facilitate solving of the undergoing social conflicts in a legal way, but on the contrarywill deepen the social confrontation and, in case they enter into force, there may be sharp worsening of the unprecedented socio-political crisis, which can end up with the loss of the independence of Ukraine.   

    It should also be mentioned that some legal innovations are simply immoral and have corruption component. Thus, new provisions of the Law of Ukraine “On the Judicial System and Status of Judges”, in particular Article 134, which provides for a judge, his/her close relatives and family members up to the six row from grandfather to grandson and even a domestic partner to be entitled not only to the personal security, but also security of their property.  And judges have an additional right to having their houses equipped with security and fire alarms at the cost of the State Budget, which is at the cost of the Ukrainian citizens – taxpayers! Obviously, it will not contribute to raising public trust in the courts and does not add any guaranties for the fair and unbiased trial for the citizens.

    It is absolutely clear that the Laws adopted by the Parliament of Ukraine on 16 January 2014, affecting rights and freedoms of the millions of citizens, should be a subject of wide public discussion and can be put into effect only after taking into account proposals of the civil society and expert assessment by the Venice Commission of the Council of Europe. 



    Ukraine: Commissioner Muižnieks to assess legislative changes

    "Yesterday, several legislative amendments were adopted by the Ukrainian Parliament. The process took place with unusual haste; the amendments were tabled on 14 January and rushed through Parliament two days later. These amendments, which have reportedly already been signed into law by the President, raise serious concerns in terms of the country's obligations to respect human rights", said today Nils Muižnieks, Council of Europe Commissioner for Human Rights.

    "I have particular concerns about the following provisions, which would most certainly impinge on several fundamental human rights, including freedom of expression, association and assembly:

    • Changes to the NGO legislation affecting the activities of civil society organisations and human rights defenders in Ukraine. As I have already emphasised in my work in other Council of Europe member states, labelling NGOs as "foreign agents" based on their involvement in vaguely defined "political activities" interferes with the rights to freedom of association and freedom of expression. NGOs should be able to pursue their public watchdog function in an environment conducive to their work.
    • Provisions which could exempt from criminal liability police officers who committed human rights violations during the recent demonstrations. It is a fundamental obligation of the government to ensure the accountability of those implicated in serious human rights violations. Impunity for these violations can only encourage repetition of such crimes and deny justice for the victims.
    • Re-introduction of defamation into the Criminal Code. For several years, defamation only carried civil liability. Coupled with the new restrictions on the Internet, re-criminalisation of defamation will have a further chilling effect on the already alarming situation with freedom of the media in Ukraine.

    I am deeply concerned by the substance of these new legislative amendments, many of which run counter to Ukraine's obligations under the European Convention on Human Rights and other international human rights standards.

    In the coming days, I intend to undertake a more detailed analysis of the legislation in light of Council of Europe standards, which will then be shared with all the relevant actors and the public in general."


    Secretary General Jagland alarmed by “rushed” legislation affecting fundamental rights in Ukraine


    Strasbourg, 17.01.2014 - Secretary General Jagland on Friday expressed his concern over the passing of several laws affecting fundamental rights in Ukraine.

    “The way in which such wide-ranging legislation affecting fundamental rights and the judiciary were rushed through Parliament without a proper debate is unacceptable. Any laws adopted by Ukraine must correspond to the letter and to the spirit of its commitments taken towards the Council of Europe. I therefore call upon the Ukrainian authorities to reassess the legislation jointly with the Council of Europe to ensure Ukraine meets its commitments.

    Moreover, as I have previously said, declaring NGOs which receive funding from abroad as 'Foreign Agents' is alarming”, he said.


    Commissioner Füle said in an interview with Ukrainian Interfax news agency the following:

    "I'm shocked. It is deeply disappointing to see such a turn from the European path of Ukraine. It is worrying to see this happening with such an important EU partner. Decisions adopted by the Verkhovna Rada are a disrespect of basic democratic principles and they not only raise concerns about the state of democracy and the future of Ukraine but also will have consequences for the partnership between the EU and Ukraine.

    One of adopted laws is aimed at limiting partnership with the civil society. We have made it clear to the Ukrainian authorities that the cooperation which we build is not cooperation between us and the Ukrainian government but cooperation between the citizens of the EU and Ukraine.

    We built this relationship and initialled the Association Agreement for the benefit of the Ukrainian people. And we firmly stand behind this offer. It is sad to see how the authorities turn down a chance for the Ukrainian people in such a way. I am particularly worried about the impact on the citizens of Ukraine who risk with this legislation to have their basic freedoms curtailed."


    Elmar Brok (EPP, DE), chair of the Foreign Affairs Committee, issued the following statement on behalf of the committee on the legislation passed by the Ukrainian Rada on 16 January 2014:

    "I am alarmed by what happened yesterday in the Ukrainian parliament. Not only were laws adopted in a way which is clearly in violation of basic democratic rules (no prior notification that they were on the agenda, unverified voting etc.). Their purpose and effect is in clear contradiction with international commitments taken by Ukraine as member and chair of the OSCE, member of the council of Europe and as partner of the EU. These laws, which restrict fundamental freedoms of Ukrainian citizens and undermine the independence of Ukrainian lawmakers, are now before President Yanukovitch. If he signs them, he gives a clear signal to his citizens and to Ukraine's international partners that he has been misleading them and that he never really embraced the principles of democracy, rule of law and respect for fundamental freedoms and human rights. The next few hours will show us what Yanukovitch's real commitment is."


    Statement by EU High Representative Catherine Ashton on developments in the Ukrainian Parliament

    The High Representative of the European Union for Foreign Affairs and Security Policy and Vice President of the Commission, issued the following statement today:

    "I am deeply concerned by the events in Kyiv. Several pieces of legislation restricting the Ukrainian citizens' fundamental rights have been hurriedly passed in an apparent disrespect of parliamentary procedures and democratic principles.

    I am particularly concerned by the changes to the judicial code which impose worrying restrictions on the rights of assembly and on the freedom of speech and media, and are contrary to Ukraine's international obligations. The changes that seem to seriously curtail the activities of civil society organisations in Ukraine and simplify procedures for revocation of mandates of Members of Parliament are equally worrying.

    These regrettable developments come at a time of political crisis and do not contribute to building confidence and finding a political solution which can only happen through an inclusive dialogue with all stakeholders.

    I call on the President of Ukraine to ensure that these decisions are revised and brought in line with Ukraine's international commitments."


    I am concerned about the way some laws were voted in parliament today. Norms should be adopted through proper procedures. Otherwise the credibility of democratic institutions and of the legal system is at stake.


    Я, Легенький  Павел Иванович, г. Макеевка, тел. +380955517122  правозащитник Украины, меня сажают в тюрьму по лживым обвинениям.

    Обращаюсь к вам лидеры Европы, премьер-министры, президенты, интеллигенция. Мы, народ Украины боремся с антинародной властью. Вы должны понимать, что мы трудолюбивая нация, мы Европейцы. Украинцы подымают экономики многих государств Европы. Можно разместить Европе свои предприятия на Украине, а наш трудолюбивый народ своим трудом заработает большие капиталы и подымет экономическую мощь Европы. Нас давят милицией, мы не сдаемся, нас садят в тюрьму, как меня, но мы боремся. Помогите народу Украины, не оставайтесь в стороне, приезжайте на Украину, просим вас, мы ждем с надеждой помощи от вас. Украинцы всего мира объединились ради вступления Украины в ЕС. Прошу мое послание передать во все органы, Европейских стран. Пусть бог нам поможет! Слава Украине!

    I legenkyi Pavel Ivanovich, Makeyevka, phone +380955517122 human rights activist Ukraine me in jail on false charges. 
    I appeal to you, the leaders of Europe, Prime Ministers, presidents, and intellectuals. We, the people of Ukraine in fighting anti-national power. You must understand that we hardworking nation, we are Europeans. Ukrainians are rethinking the economy of many European States. You can place a Europe for their companies in Ukraine, and our hard-working people by their work to earn the big capitals and will raise the economic power of Europe. Push us by the police, we don't give up, we are thrown to prison, like me, but we are fighting. Help the people of Ukraine do not remain in the side, come to Ukraine, please, we are waiting with the hope of help from you. Ukrainians from around the world together for the sake of Ukraine's accession to the EU. I ask my message sent to all authorities of the European countries. Let God help us! Glory To Ukraine!

    Ich Legenkyi Pawel Iwanowitsch, G. Makiyivka, Tel : +380955517122 Verteidiger der Menschenrechte in der Ukraine, mich ins Gefängnis nach falschen Anschuldigungen. 
    Ich Wende mich an Sie Europas Staats-und Regierungschefs der Premier-Minister, Präsidenten, die Intelligenz. Wir, das Volk der Ukraine kämpfen mit der volksfeindlichen macht. Sie müssen verstehen, dass wir eine fleißige Nation, die wir Europäer. Die Ukrainer nach der Wirtschaft in vielen Ländern Europas. Platz Europa Ihre Unternehmen in der Ukraine, und unser hart arbeitende Menschen mit Ihrer Arbeit verdienen großes Kapital-und подымет Wirtschaftsmacht Europas. Uns Druck der Polizei, die wir nicht aufgeben, uns садят im Gefängnis, als ich, aber wir kämpfen. Helfen Volk der Ukraine nicht tatenlos zu, kommen Sie auf die Ukraine, bitten wir Sie, warten wir mit der Hoffnung auf Hilfe von Ihnen. Die Ukrainer der ganzen Welt wurden Wohle der Beitritt der Ukraine in die EU. Ich bitte meine Botschaft vermitteln, in der alle Organe der Europäischen Länder. Möge Gott uns helfen! Der Ruhm Der Ukraine!

    Je Legenkyi Pavel Ivanovitch, Makiyivka, tél +380955517122 défenseur des droits humains, de l'Ukraine, de me mettre en prison sur de fausses accusations. 
    Je m'adresse à vous les dirigeants de l'Europe, des premiers ministres, des présidents, des intellectuels. Nous, le peuple de l'Ukraine luttons contre le pouvoir antinational. Vous devez comprendre que nous avons de la place taksim, nous, Européens. Les ukrainiens подымают l'économie de nombreux pays d'Europe. Vous pouvez placer l'Europe à leurs entreprises en Ukraine, et notre peuple travailleur son argent durement gagne de grandes quantités de capital et élèvera la puissance économique de l'Europe. Nous, sous la pression, la police, nous ne nous rendons, nous садят en prison, comme moi, mais nous nous battons. Aidez le peuple de l'Ukraine, ne restez pas à côté, venez à l'Ukraine, nous vous demandons, nous attendons avec espoir aide de vous. Les ukrainiens du monde entier réunis pour une adhésion de l'Ukraine à l'UE. Je demande mon message à transmettre à tous les organes, dans les pays Européens. Que dieu nous aide! Gloire À L'Ukraine!

    NGO “Coalition of the Activists of the Orange Revolution” 


    On the International Human Rights Day activists have come to the office of the ombudsman Valeria Lutkovska to “send” her …

    Activists of the Coalition occupied the office of the Parliament Commissioner for Human Rights.

    By doing so they push the ombudsman to take effective steps to protect the rights and freedoms of the injured activists of the Euromaidan and journalists. And also to prevent blood violence against citizens in the future.

    Activists of the CAOR announced hunger strike in the office of Lutkovska

    Activists of the “Coalition of the Activists of the Orange Revolution” (CAOR) announced hunge strike in the office of the Ukrainian Parliament Commissioner for Human Rights (ombudsman) Valeria Lutkovska. This was reported by the press-service of the CAOR.

    It is reported that the CAOR activists have occupied the premises of the Lutkovska’s office. By doing so they push ombudsman to take effective steps to protect the rights and freedoms of the injured activists of the Euromaidan and journalists, and also to prevent blood violence against citizens in the future.

    Nina Karpachova: «The authorities and opposition have to urgently start a public dialogue with the representatives of the new civil society»


    of the First Ombudsman of Ukraine, Member of the Board and Executive Board of the European Ombudsman Institute on the occasion of the International Human Rights Day

    10 December 2013

    Today, on the International Day of Human Rights, which is a symbol of respect for human dignity, humanity and reconciliation for all mankind, I make this appeal to all my Compatriots: civil society, opposition politicians and authorities, peaceful demonstrators and law-enforcement officials.

    In the middle of the acute socio-political crisis that has swept our country, we must find a public consensus as soon as possible. In my opinion, it is still possible to do now, because the Ukrainian society seeks to assert commonly shared values: respect for human rights, justice, security and the truth.

    To this end there should prevail not only the letter of the law, but also the spirit of the rights. This lies at the heart of a solid foundation for social consensus and further peaceful development of our state.

    The government and society must understand that in order to avoid further escalation that could threaten even the loss of the state sovereignty, we must all return to the starting point. To begin with, there should be stopped senseless arrests of activists from the peaceful demonstrations and intimidation of journalists. All those activists, who were arrested and beaten, have to be released. According to reports about the serious condition of their health, it would be the only humane step for the authorities. The same way as it was done in time of the action "Rise, Ukraine!" against President Leonid Kuchma, when upon my appeal as the Ombudsman of Ukraine the court released arrested participants of the action and there was found a path to reconciliation. 
    Gross perpetrators of human rights of the peaceful demonstrators and professional journalists that took place in these days in Ukraine, have to be inevitably punished in accordance with the national legislation and European standards.

    Over the past few weeks, we have witnessed the birth of a new Ukraine – strong, beautiful, and intelligent –  as young people and students who peacefully went out to the streets with the sole purpose – to make their voices heard. Now in Ukraine, despite all the difficulties, there is being formed a strong and vibrant civil society that knows its rights and is ready to defend them. This is the key to successful future of our state.

    At this critical moment the authorities and the opposition should start a public dialogue with the representatives of this new civil society, youth representatives, to hear each other and work out a fair roadmap out of the crisis. There is no other way – no results can be achieved by force. Government leaders must demonstrate wisdom and political will for reconciliation and reunification of the state.

    Such actions of both sides will be the best way to mark the International Human Rights Day today in Ukraine!

    Нина Карпачева: «Власть и оппозиция, должны неотложно начать общественный диалог вместе с представителями нового гражданского общества»


    Первого Омбудсмана Украины, члена Правления и Исполнительного Совета Европейского Института Омбудсмана по случаю Международного дня прав человека 10 декабря 2013 года


    Сегодня, в Международный день прав человека, который является символом уважения к человеческому достоинству, гуманизма и примирения для всего человечества, обращаюсь ко всем Соотечественникам: гражданскому обществу, оппозиционным политикам и власти, мирным демонстрантам и представителям правоохранительных органов.

    Во время острого общественно-политического  кризиса, который захлестнул нашу страну, нам необходимо как можно быстрее  найти общественный консенсус. По моему  мнению, это еще сделать возможно, ведь украинское общество стремится к утверждению общих ценностей: уважению к правам человека, справедливости, безопасности и правды.

    Для этого сегодня должна победить не только буква закона, но и дух права. Это залог крепкой  основы для общественного консенсуса и дальнейшего мирного развития нашего государства.

    Власть и общество должны понять, что во избежание дальнейшей эскалации, которая может угрожать даже потерей суверенитета, мы все  должны вернуться к исходной точке. Начать нужно с того, что должны быть прекращены бессмысленные аресты активистов мирных демонстраций и запугивания  журналистов. Должны быть освобождены  все арестованные и избитые активисты. Согласно сообщениям о тяжелом состоянии  их здоровья, это единственный возможный  гуманный шаг со стороны властей. Так как это было сделано во время акции «Восстань, Украина!» времен Президента Леонида Кучмы, когда на мое обращение как Омбудсмана Украины решением суда были освобождены все арестованные участники акции и найден путь к примирению.

    Неотвратимо должны понести  наказание виновные в грубых нарушениях прав человека в отношении мирных демонстрантов и профессиональных журналистов, которые произошли в эти дни в Украине, в соответствии с национальным законодательством и европейскими стандартами.

    На протяжении последних  нескольких недель, мы стали свидетелями  рождения новой Украины – сильной, красивой, умной – как молодежь и студенты, которые мирно вышли  на улицы с единственной целью  – чтобы их голос был услышан. Сейчас в Украине, несмотря на все  сложности, происходит формирование сильного и активного гражданского общества, которое знает свои права и  готово их отстаивать. Это – залог успешного будущего нашего государства.

    В этот важный момент власть и оппозиция, должны начать общественный диалог вместе с представителями  этого нового гражданского общества, представителями молодежи, услышать друг друга и выработать справедливую дорожную карту выхода из кризисной  ситуации. Другого пути нет –  силой результатов не добиться. Государственные  руководители должны продемонстрировать мудрость и политическую волю для  примирения и объединения страны.

    Такие действия обеих сторон будут наилучшим способом отметить сегодня в Украине Международный  день прав человека!

    First Ombudsman of Ukraine Nina Karpachova: “I strongly condemn the brutal use of force by the special police “Berkut” units against the participants of the peaceful demonstration at the Maidan Square”

    I strongly condemn the disproportionate use of the brutal force by the special police “Berkut” units against the participants – most of them are young students – of the peaceful demonstration at the Maidan of Independence Square on 30 November 2013. The Special Forces practically made an assault against these boys and girls after surrounding them without any possibility to escape – they were surrounded by a metal fence on one side and armed “Berkut” on the other side. It was a bloody outrage against peaceful people. I evaluate such actions as cruel, inhumane and degrading treatment, which is a violation of the UN Convention against tortures. It was also shameless to use force and illegal interference against journalists, when they performed their professional duties, which is a violation of Article 171 of the Criminal Code of Ukraine.

    I feel deep regrets and shame that the Ukrainian authorities failed this test on democracy, respect for the rule of law and human rights. In fact, the authorities have refused to carry out its constitutional duty to secure the right of the citizens to freedom of peaceful assembly as required by Article 39 of the Constitution of Ukraine, Article 11 of the European Convention on Human Rights (ECHR), Article 21 of the International Covenant on Civil and Political Rights, Article 20 of the Universal Declaration of Human Rights and case-law of the European Court of Human Rights, in particular in cases of Verentsov vs. Ukraine and Shmushkovych vs. Ukraine. The civilized democratic society has to guarantee respect for human rights and human dignity, personal integrity, freedom of speech and expression, rights to peaceful assembly and demonstrations. And the punishment for all those responsible for the brutal human rights violations that have taken place in these days in Ukraine should be inevitable under national law and European standards.

    When the government itself has become a major violator of human rights – people have to rise up to protect their rights!

    European Commission


    Brussels, 30 November 2013

    Statement by High Representative Catherine Ashton and Commissioner Štefan Füle on last night's events in Ukraine

    The European Union strongly condemns the excessive use of force last night by the police in Kyiv to disperse peaceful protesters, who over the last days in a strong and unprecedented manner have expressed their support for Ukraine's political association and economic integration with the EU. This support had been welcomed yesterday by the participants of the Vilnius Eastern Partnership Summit. The unjustified use of force goes against the principles to which all participants of the Vilnius Summit, including the President of Ukraine, yesterday reaffirmed their adherence.

    We call on Ukraine, also in its capacity as Chairmanship in Office of the OSCE, hosting its Ministerial Conference on 5-6 December in Kyiv, to fully abide by its international commitments to respect the freedom of expression and assembly.

    We call upon the President and the Ukrainian authorities to carry out investigations into the events last night and to hold responsible those who acted against the basic principles of freedom of assembly and of expression.


    Nina Karpachova: “Igor Slisarenko – role-model of the honest Ukrainian journalism”

    Saturday, 21 december 2013, 13:30

    Звернення Уповноваженого Верховної Ради України з прав людини «Україна має стати дружньою для кожної дитини» до органів влади та громадськості з нагоди 20-ї річниці ратифікації Україною Конвенції ООН з прав дитиниI have been deeply shocked by the news of the sudden death of the world-renowned journalist Igor Slisarenko.

    We have lost a strongly committed fan of life, a man of restless heart, a highly responsible citizen, a talented journalist and a prominent television broadcaster. With his words full of wisdom he inspired millions of people to fight for human rights, human dignity and justice.

    All of us who knew Igor admired his sociability, cheerfulness, inexhaustible optimism, high intelligence, broad mind and sphere of interests: political communication, public diplomacy, international relations, education ... Associate Professor, Candidate of Philology, a favourite of students and TV audience.

    Igor was a humanist not only on the national scale, but also worldwide. He felt deeply concerned not only about the blatant violations of human rights and freedoms in Ukraine – he also did not remain indifferent to the fate of nations and countries that suffered from oppression, double standards, and encroachment on their sovereignty. For this reason the representatives of diplomatic missions accredited in Ukraine treated him with special reverence.

    He would always stand on the side of the truth, no matter what it could cost him. For the sake of the truth and justice he would come into conflict with the authorities as well as the owners of the media he worked in.

    My close cooperation with Igor started in 2007. It was during a very difficult time for him, when he was actually dismissed from the "5 Channel" for the honest journalism. I invited him to work in the Office of the Commissioner for Human Rights as an Advisor to the Ombudsman of Ukraine since our activities for protection of human rights were fully compatible with his internal values. His advice and estimates were significant and valuable for all five years of our work together. He paid special attention to the protection and fight for the professional rights and freedoms of his fellow journalists.

    During the hard times of the institution of the Commissioner for human rights, when this Institution for the protection of human rights started to be ruined, and during the time of the shameful persecution of the Ombudsman staff, which was accompanied by the spread of false information in the media that humiliated human dignity, he was the first to rise to defend the truth, honour and dignity of the Ombudsman staff.

    Even in the most difficult moments of his life he was able to maintain peace of the mind and a peaceful smile on his face. He had a unique talent to inspire people to find balance, harmony and hope that justice will surely prevail during their hardships.

    At this sad time, I share the pain that gripped the hearts of all those who knew Igor Slisarenko, who had a chance to communicate and work with him, for whom he was an example of devotion to professional duty, a role-model of the honest journalism.

    I pray to God to give strength and courage to his parents – Yuri Nikolaevich and Valentina Mikhailivna, his sister Helen, all his relatives, many of his friends, his colleagues from the newspaper "2000" – to live through the deep sorrow and bitterness of this irreparable loss. My heart and soul are with you at this mournful time for all of us.

    Nina Karpachova – the First Ombudsman of Ukraine


    Решительно осуждаю непропорциональное грубое применение силы спецподразделениями «Беркут» против участников мирной акции на Майдане Независимости 30 ноября, большинство из которых - студенты. Фактически спецназ совершил нападение на девушек и парней, предварительно окружив их и лишив возможности спастись: с одной стороны железная ограда, с другой - вооруженный «Беркут». Это была кровавая расправа над мирными людьми. Расцениваю такие действия как жестокое, бесчеловечное и унижающее достоинство человека обращение, что является нарушением Конвенции ООН против пыток. Циничным является применение силы и незаконное препятствование деятельности журналистов во время выполнения ими своих профессиональных обязанностей, что является нарушением ст . 171 УК Украины.

    Мне лично обидно и больно, что украинская власть не выдержала экзамен на демократию, уважение к верховенству права и прав человека. Фактически она отказалась от выполнения возложенной на нее конституционной обязанности по обеспечению права граждан на свободу мирных собраний, как того требуют 39 статья Конституции Украины, 11 статья Европейской конвенции по правам человека, 21 статья Международного пакта о гражданских и политических правах, 20 статья Всеобщей декларации прав человека и прецедентные решения Европейского суда по правам человека, в частности «Веренцов против Украины» и «Шмушкович против Украины». В цивилизованном демократическом обществе уважение прав человека и человеческого достоинства, личная неприкосновенность, свобода слова и свободное выражение взглядов, права на мирные собрания и демонстрации должны быть гарантированы. А наказание всех виновных в грубых нарушениях прав человека, которые произошли в эти дни в Украине, должно быть неотвратимым в соответствии с национальным законодательством и европейскими стандартами.

    Когда власть сама стала главным нарушителем прав человека, - на защиту своих прав должен подняться народ!

    EOI note:

    The EOI informs about the Azerbaijan website-info - 04/10-13:



    Müvəkkil Aparatının şöbə müdiri Avstriyada Avropa Ombudsmanlarının beynəlxalq konfransında Dağlıq Qarabağ məsələsini qaldırmışdır ............


    Bu günlərdə Azərbaycan Respublikasının İnsan Hüquqları üzrə Müvəkkili (Ombudsman) Aparatının Hüquqi maarifləndirmə, elmi-analitik, informasiya və beynəlxalq əlaqələr şöbəsinin müdiri, Zaur Əliyev Avstriyada Avropa Ombudsmanlar İnstitutunun 15 illiyinə həsr edilmiş “Avropada Ombudsmanların müstəqilliyi” mövzusunda yubiley konfransında iştirak etmişdir.........


    The English Version of the Azerbajan website-text:


    Head of the Office of the Commissioner for Human Rights Raised the Issue of Nagorno Karabach  at  the International Conference of the Human Rights Defenders  in Austria Zaur Aliev, head of the Office of legal analysis, information and international relations of the Human Rights Commissioner of the Republic of Azerbaijan, took part in a conference on the “Freedom of the Ombudsmen in Europe”  devoted to the 15th anniversary of the European Human Rights Defender Institutions. Ombudspersons of European states, delegations of the Human Rights Defender Institutions, of the Commissioner for Human Rights of the Council of Europe and of the EU Ombudsman, as well as representatives of local and international  universities, media and international experts were present at the conference.Making a speech within the scope of the conference, Z. Aliev presented an extensive report on the activities of the Ombudsman Institute in Azerbaijan. Within the framework of the conference, the elections of the President of the European Ombudsman Institute, its Board and members of the Executive Committee were held. The head of the Office of the Commissioner, Z. Aliev was elected as a member of Electoral Commission.After the speech of Yuri Hayrapetyan, presenting himself as the so-called Ombudsman of the “Nagorno Karabach Republic”, Z. Aliev asked for a right to speak without taking into consideration that the administration of the conference were insisting that each participant had a right to speak once only; and making a speech expressed a strict disagreement on the participation and speech of the Ombudsman of a fake state in such a conference.He mentioned that it was fundamentally inconsistent with the international law that Y. Hayrapetyan presented himself as the Ombudsman of Nagorno Karabach Independent State, since such a state did not exist, and those territories were completely the integral part and historical lands of Azerbaijan.Z. Aliev said that Nagorno Karabach was the integral part of Azerbaijan, but was occupied by Armenia.  It was also mentioned that the fact of occupation was confirmed by the UN, the Council of Europe, and a number of other influential international organizations and in this regard, there were respective resolutions adopted by the UN Security Council and General Assembly as well as recommendations and resolutions by the Council of Europe Parliamentary Assembly.It was announced that no state or no international organization recognized a state called Nagorno Karabach and even Armenia itself did not recognize it as an independent state. Taking into account the above-mentioned, the attention of the participants of the conference was invited to the fact that the participation and speech of that individual in such an outstanding event, as well as the membership in the European Ombudsman Institute was unreasonable and was contrary to international law.  Besides, it was announced that the EOI, being an international non-governmental institution, was disrespectful towards the norms of international law by allowing the participation and the speech of an individual invited with individual membership.  After the speech of Z. Aliev, Y. Hayrapetyan was removed from the conference.


    The EOI informs to this website-article, that it is not correct, that Mr. Yuri Hayrapetyan was removed from the conference. Mr. Yuri Hayrapetyan has not been removed from the conference. Correct is that the Secretary General in the official meeting of the Genaral Assembly has not allowed political statements. Mr. Yuri Hayrapetyan, Human Right Defender of Nagorno Karabakh  is an official "INDIVIDUAL" member of the EOI - European Ombudsman Institute since many years.

    Dr. Josef Siegele, Secretary General


    EOI - online -  25 year anniversaire events bei VIMEO HD Portal bei Youtube< am Landesportal




    Bürgermeisterin der Landeshauptstadt besucht das Europäische Ombudsman-Insitut und den Landesvolksanwalt von Tirol

    Wichtige Anlaufstelle: Tiroler Landesvolksanwaltschaft

    Bürgermeisterin besuchte Dr. Josef Hauser und sein Team

    15.07.2013 (ER)
    Bürgermeisterin Mag.a Christine Oppitz-Plörer stattete dem Team rund um Landesvolksanwalt Dr. Josef Hauser und dem Europäischen Ombudsmann-Institut (EOI) der europäischen Vereinigung der Volksanwälte im Juli einen Besuch ab.

    Das Team der Landesvolksanwaltschaft besteht aus einer Juristin, vier Juristen und zwei Sekretärinnen. Landesvolksanwalt HR Dr. Josef Hauser erklärte der Bürgermeisterin, dass im Jahr 2012 die Landesvolksanwaltschaft von rund 6.000 Personen beratungs- und beschwerdemäßig in Anspruch genommen wurde. Davon entfallen über 2.000 Kontakte auf persönliche Vorsprachen, 3.300 auf telefonische Erledigungen und der Rest auf neue schriftliche Eingaben. 73 % der Vorbringen betrafen Beratungs- und Informationsarbeit, 27 % sind auf Beschwerden zurückzuführen.

    Hilfe, Beratung und Vernetzung
    Nach Rechtsmaterien aufgeteilt entfielen im Jahr 2012 von den 6.000 Kontaktaufnahmen zum Beispiel 761 bezüglich „Baurecht und Raumordnung“, 929 wegen Behindertenanliegen, 1.609 in Sozialrechtsanliegen, 647 in Privatrechts und Angelegenheiten der Gerichtsbarkeit. Jede Beschwerde wird unverzüglich geprüft und bei den zuständigen Stellen auf Aufklärung oder Abhilfe hingewirkt. Gemeinsam mit der Telefonseelsorge Innsbruck wurde vom Team der Landesvolksanwaltschaft eine Suchmaschine entwickelt, die online rund 600 Einrichtungen im Sozial- und Behindertenbereich erfasst:

    Die Bürgermeisterin bedankte sich für die engagierte, bürgernahe und kompetente Arbeit für die Menschen in Tirol. Es sei wichtig, den Menschen bei Schicksalsschlägen und Unsicherheiten in Verbindung mit Verwaltungsverfahren zur Seite zu stehen. Das stärke auch das Vertrauen in die Verwaltung.

    EOI Generalsekretär Dr. Josef Siegele erläuterte anlässlich des Besuchs, dass dem EOI mit Sitz in Innsbruck 110 institutionelle und 76 individuelle Mitglieder aus ganz Europa angehören. In den letzten Jahren hat sich das EOI vor allem bezüglich der Verbreitung der Ombudsmann-Idee in den neuen Demokratien Mittel- und Osteuropas verdient gemacht.

    Vom 19. bis 21. September tagt in Innsbruck der EOI-Arbeitskongress. Anlässlich des 25-jährigen Bestandsjubiläum wird am 20. September ein landesüblicher Empfang und ein Festakt abgehalten – Generalsekretär Siegele überreichte der Bürgermeisterin zum Festakt eine Einladung.


              Telefondaten-Änderung  Ombudsstelle Stadt Zürich - ab 01.10.2012
              Stadt Zürich
              Oberdorfstrasse 10
              8001 Zürich
              Ombudsfrau Claudia Kaufmann:
                     Tel:        +  41- 44-412 00 30
                 Fax:        +  41- 44-412 00 31


    KARPACHOVA contacts the Ukrainian PRESIDENT Mr. Yanukovych - APPEAL 



    No. 318                                                                                                                                              5 August 2013


                Mr. Viktor Yanukovych

                President of Ukraine


    On the unconditional execution of the judgment

    of the European Court of Human Rights in the case of

    Yulia Tymoshenko

            Dear Viktor Fedorovych,

    I have to appeal to you with a request of your personal intervention in the case, which has become the prime example of the real human rights and freedoms situation in Ukraine.

    During my fourteen years of work as the Ukrainian Parliament Commissioner for Human Rights, I had to deal with cases of injustice, illegal deprivation of liberty, the abuse of the right to arrest, torture, miscarriage of justice, abuse of power, intolerable conditions in prisons and other numerous shortcomings of the system of justice, police, prison service, and the national human rights protection system as a whole almost on a daily basis. Due to the delay in the effective implementation of the necessary reforms in the system of law-enforcement and judiciary for many years, these painful problems have turned to be wide-scale and systematic. Ukraine has become a country of the poor and deprived people.

    In fact, Ukrainians have no possibility to get fair justice in their own country: the judiciary is dependent on the executive power in the center as well as in the regions, the number of decisions that are based on the violation of the rule of law and the presumption of innocence is progressively growing, the level of professionalism of the judges has significantly reduced as well as the public trust in judges in consequence. Even after people secure a court judgment in their favor they have to fight for its implementation for years. Thus, 70% of the judgments of the domestic courts are not implemented. Therefore, there are a growing number of appeals to the European Court of Human Rights. And then Ukraine does not implement 95% of the European Court’s judgments to the full extent!

    The loss of independence and impartiality by the courts has been most brutally manifested in selective criminal justice against the opposition leader Yulia Tymoshenko and members of her government. If the arrest and imprisonment of the former Prime Minister of Ukraine was "arbitrary and illegal", as found in the judgment of the European Court of Human Rights, what then can be said about the tens of thousands of imprisoned and convicted ordinary citizens of Ukraine whose rights are constantly violated! As a result of the monitoring carried out between January and May 2011 by the Commissioner for Human Rights in the Kyiv pre-trial detention center where there were nearly 4000 inmates in the presence of 2850 seats, I made a special appeal to the leadership of the State Penitentiary Service of Ukraine on elimination of brutal violations of constitutional rights of women and children to health care, decent treatment and life in the pre-trial detention centers. The situation has also been aggravated due to the fact that tens of thousands of prisoners are denied the right to use the Law of Ukraine on amnesty for the third consecutive year!

    Immediately after the arrest of Yulia Tymoshenko, on 8 August 2011 I officially addressed the Pechersk District Court Judge Rodion Kireev with a proposal to revise his own decision about her arrest, which even could not be a subject for appeal, but received a negative response. Procedural violations listed in my letter to the judge Rodion Kireev were later analyzed and reflected in the judgment of the European Court of Human Rights.

    The case of Yulia Tymoshenko, which I started to investigate at the position of the Commissioner for Human Rights, has combined probably all possible violations inherent in Ukrainian justice and law enforcement system. These are the nonstop daily hearings, deprivation of the opportunity to have effective legal defense, and the illegal use of arrest as a preventive measure, and interrogations in the cell of the Kyiv pre-trial detention center as a manifestation of inhumane treatment, and the "field hearings" on 7-8 December 2011 in the prison cell while she was provided health care, and 24 hour video surveillance by the hidden cameras, carried out by male officers, and illegal online publication of the video materials with the purpose to discredit her. And, finally, use of violence and beating Yulia Tymoshenko on 20.04.2012 by the officers of the penitentiary service during her forced removal from Kachanivska prison at night, the effects of which were documented by me personally.

    On July 31, 2013 the judgment of the European Court of Human Rights of 30.04.2013 in the case of Yulia Tymoshenko came into force. In its decision the European Court of Human Rights held unanimously that Yulia Tymoshenko's arrest was arbitrary, and the legality of her detention was not properly evaluated by the Ukrainian justice. The Law of Ukraine "On Implementation of Judgments and Application of the Case-Law of the European Court of Human Rights" clearly obliges the state to enforce the judgment of the European Court and restore the violated rights of the individual. In case of the illegal arrest, the restoration of the rights of an illegally arrested person provides for his/her release. Unfortunately, there have been made no any appropriate steps to restore the violated rights of Yulia Tymoshenko and she remains behind bars. Furthermore, the presence of other criminal cases against her cannot be a ground for non-enforcement of the judgment of the European Court, as there are principles of the rule of law and the presumption of innocence in Ukraine.

    I am strongly convinced that the unconditional execution of the European Court of Human Rights’ judgment and the release of Yulia Tymoshenko shall demonstrate clear position of the leadership of our state with regard to the irreversible movement of Ukraine towards international standards of human rights and freedoms. The illegal detention of the former Prime Minister of Ukraine casts a shadow on the long-awaited ongoing reforms and remains one of the key problems in relations with the European Union, and an insurmountable barrier for the European integration of Ukraine. The release of Yulia Tymoshenko will demonstrate to the country and the world the end of selective justice and strengthening of the rule of law in the law-enforcement practice of Ukraine.

    You were the initiator of the adoption of the new Criminal Procedure Code of Ukraine, which regulates the court proceedings in a more democratic and humane way. This very fact gives basis for release of Yulia Tymoshenko and restoration of her constitutional right to liberty and fair trial in accordance with the provisions of the effective Criminal Procedure Code and the Convention on the Protection of Fundamental Human Rights and Freedoms.

    On the eve of the Vilnius summit, where Ukraine has a chance to sign the Association Agreement with the European Union, I believe that the Ukrainian government can solve this problem and prove to the international partners that it fully complies with the undertaken obligations.

    I am sure that you as the President of the Ukrainian State have all the necessary powers to address this vital issue for our country. Therefore, I appeal to you, dear Viktor Fedorovich, as the Guarantor of human rights and freedoms in Ukraine, and, eventually, as a wise man with the following request: under the Constitution of Ukraine, the Criminal Procedure Code of Ukraine and the Convention for the Protection of Fundamental Human Rights and Freedoms, and the United Nations International Covenant on Civil and Political Rights to show good political will and take all possible measures, including clemency, for immediate execution of the judgment of the European Court of Human Rights and restoration of the violated rights of Yulia Tymoshenko, her release from serving the sentence and giving her possibilities to receive necessary treatment abroad.

    With best regards,

    First Ombudsman of Ukraine,
    Board member of the European Ombudsman Institute     Nina Karpachova


    Karpachova: Yanukovich has all grounds to pardon Yulia Tymoshenko

    30 May, 23:41, Natalka Komarnitska, TVi



    Even new criminal cases brought against the opposition leader cannot be an obstacle for clemency as there is a presumption of innocence in Ukraine.

    The President Yanukovich has all necessary grounds for pardoning Yulia Tymoshenko.

    Such opinion was expressed by the former Parliament Commissioner for Human Rights Nina Karpachova.

    Even new criminal cases brought against the opposition leader cannot be an obstacle for clemency as there is a presumption of innocence in Ukraine. If Tymoshenko will not be released soon, there is a risk for Ukraine to be excluded from the Council of Europe.

    "Mrs. Tymoshenko is a top of the iceberg. There are thousands of prisoners in Ukraine who faced the same arbitrary persecutions from the law-enforcement and the judiciary. And it means that Ukraine, Ukrainian judiciary have to review these cases” – said the First Ombudsman of Ukraine. 


    Karpachova: Pardoning of Tymoshenko is in the hands of Yanukovich

    30.05.2013 13:44, Liga,


    The destiny of “thousands of prisoners who suffered the same persecutions” depends on the response of the authorities to the judgment of the European Court of Human Rights on Tymoshenko.

    President Viktor Yanukovich should better not wait until the final judgement of the European Court of Human Rights on Yulia Tymoshenko and apply amnesty or clemency to her. It was said by the First Ombudsman Nina Karpachova today at the press-conference in Liga Information Agency.

    According to Karpachova, judgments of the ECoHR are not recommendations, but have a binding nature; however their enforcement is still a problem for Ukraine: «Almost 70% of the decisions of the national courts are not enforced in Ukraine. And 95% of the ECoHR judgments are not enforced to the full extend – because paying compensation is not about fully enforcing judgments. The numbers are critical! And it is after 20 years of the efforts to reform the judiciary!».

    «I believe that Ukraine should not wait. Please refer to this press-conference as my personal appeal to the authorities. Today the authorities have the ball on their side. They can do almost everything … Also in cases of Lutsenko and Tymoshenko», - said Karpachova and added that there are all necessary grounds for applying clemency procedure in case of Tymoshenko.

    «Clemency can be applied to any person. It is exclusively the will of the President, who is a guarantor of observance of human rights and freedoms... There are no problems. Moreover, we already have a positive clemency precedent in the case of Lutsenko. In my opinion, there are no obstacles for clemency in her case today. It is one of the possible ways. It can also be an amnesty , which is also a possible option in sight», - noted the First Ombudsman.

    «I told to Viktor Yanukovich that powerful have to be merciful when I met with him in April last year. There is no other way… A person who has undergone sufferings has to feel it… I can say that Lutsenko and Tymoshenko are different people today. I met with Lutsenko in the cell, which used to be a cell for convicts on a death row, for seven times. And not only with him, but also with Korneichuk, Volga and others. I want to tell you that people who have been through these challenges, if they have a will, they become even stronger», - she added.

    Karpachova stated that the case of Tymoshenko is a precedent for thousands of prisoners, who faced the same persecutions from the law-enforcement and the judiciary. And the response of the Ukrainian system of justice to the judgment of the ECoHR on Tymoshenko will determine the possibility for review of all their convictions and sentences.


    Karpachova: Ukraine ranks fourth in Europe on number of arrests

    30.05.2013 13:03, Liga,


    According to Karpachova, there are 320 prisoners for 100 thousand citizens in Ukraine.

    Ukrainian courts abuse the right to arrest and taking people into custody, and it is not only about Yulia Tymoshenko and Yurii Lutsenko, but thousands of citizens. It was said by the First Ombudsman Nina Karpachova today at the press-conference in Liga Information Agency.

    "Courts have been permanently abusing the so called right to arrest. Ukraine has been one of the countries on the European continent, where we have arrests on a mass scale.”, - said Karpachova.

    According to her, this situation has started to change slightly after the new Criminal Procedure Code came into force. "With all its shortcomings, which have been reported by human rights activists, it is a step forward anyway. And today we can say that approximately 12-13 thousand of prisoners were released under the provisions of the new Criminal Procedure Code", - she added.

    Karpachova stated that the number of complaints of the Ukrainian citizens to the European Court of Human Rights about arrests and custody doubled in 2010. Ukrainian courts, she believes, insufficiently use the European Convention on Human Rights and case-law of the European Court of Human Rights when taking such decisions, whereas they are a part of the Ukrainian legislation. "The European court has made judgments in similar cases about arrests – Shalimov v. Ukraine, Moskalenko v. Ukraine and Buriaga v. Ukraine… But national courts lack motivation for taking accused people under arrest", - noted the First Ombudsman.

    Commenting on the judgment of the ECoHR on illegal arrest of Tymoshenko, Karpachova recalled that she personally appealed to the judge of the Pechersk district court of Kyiv Rodion Kireev with suggestion to revise his decision, but he refused. "In his hands Kireev had not only the destiny of Tymoshenko, but also the image of Ukraine in terms of respect for the European convention on human rights and case-law of the European court of human rights. To my big regret, Mr. Kireev didn’t listen to my appeal. I received a negative response, but after some time all those issues that I raised before Kireev in my appeal were studied by the ECoHR and put into the basis of its judgment", - she summed up.


    Ex-Ombudsman Karpachova hopes to hear “good news” about Tymoshenko this year

    14:28 30.05.2013, Interfax-Ukraine,

    The First Ombudsman of Ukraine Nina Karpachova is convinced that the judgment of the European Court of Human Rights (ECoHR) with regard to former Prime Minister Yulia Tymoshenko has to be fully implemented and she can be pardoned.

    "I would like to say that the judgment has to be executed, when it comes into force, and it must be executed", - said Nina Karpachova at the press-conference on Thursday.

    Nina Karpachova noted: “There are all necessary grounds in the first criminal case, on gas affairs, to apply the same procedure, at least one of the variants of the procedure, which was applied with regard to former Interior Minister Yurii Lutsenko”.

    "Clemency can be applied to any person. It is exclusively the right of the President", - said Nina Karpachova in response to the question if there is a possibility for Yulia Tymoshenko to be pardoned.

    According to her there are “no obstacles” in this issue.

    "There has been created a positive precedent by the case of Yurii Lutsenko to be able to refer to the old provision, which used to be in force before and entitled not only the convicted, but also his/her relatives, non-governmental and religious organizations  to appeal to President for clemency ", - noted ex-Parliament Commissioner for Human Rights.

    She added that one of the options can be an amnesty applied to Yulia Tymoshenko.

    "I hope that we will have good news this year. I very much look forward to hear such news this year", - said Nina Karpachova and noted that in other criminal cases initiated against Yulia Tymoshenko (cases of Kioto Protocol, ambulance cars and the case of Scherban), the ex-Premier has the status of a suspect and defendant and these cases “cannot prevent the release of Yulia Tymoshenko”.


        Yanukovich can pardon Tymoshenko

        14:36  30 May 2013 The Telegraph

        Nina Karpachova believes that the President of Ukraine Viktor Yanukovich has all necessary grounds to pardon the former Prime Minister Yulia Tymoshenko.

    According to the reporter of UNIAN, it was said by her during a press-conference in Kyiv.

    According to Karpachova, clemency can be applied to any person when there is a sentence in the case. "There are all grounds to apply the same procedure as in the case of Lutsenko in her first criminal case. There are no obstacles for applying this procedure", - said, in particular, Karpachova.

    At the same time, in her opinion, a number of other criminal cases against Tymoshenko trialed by courts cannot be an obstacle for her clemency. “There is nothing to prevent her release, if we acknowledge the presumption of innocence ”,- explained Karpachova.

    Speaking about execution of the judgment of the European Court of Human Rights in case of Tymoshenko, Karpachova noted that paying compensation “is insufficient for execution of a judgment”. At the same time she urged the authorities to execute the ECoHR judgment without delay.

    I very much look forward to good news, - concluded Karpachova.

    In this context, ex-Parliamentary Commissioner for Human Rights also said that there is a risk that the Council of Europe may suspend the membership of Ukraine because of the unsatisfactory execution of a number of ECoHR judgments.



      European Ombudsman, P. Nikiforos Diamandouros
    Ombudsman dealt with more than 30 000 complaints in the past ten years

    The European Ombudsman, P. Nikiforos Diamandouros, dealt with more than 30 000 complaints and opened almost 3 500 investigations into alleged maladministration in the EU administration during his ten years in office. In 2012 alone, he received 2 442 complaints (2510 in 2011) and opened a record number of 465 inquiries (396 in 2011). Most of the 2012 inquiries were about lack of transparency (21.5%), including refusal to release documents or information. Other cases concerned problems with the execution of EU contracts or calls for tender, conflicts of interest, unfairness, delays, and discrimination.

    At the presentation of his Annual Report 2012 in Brussels, Mr Diamandouros said: "In the past ten years, the EU administration has become a lot more transparent, citizen-friendly, and service-minded. The independent and impartial work of the Ombudsman has hopefully contributed to this notable progress in the administrative culture of the EU civil service. As I never tire of saying, however, there is always room for improvement, especially when it comes to enhancing the capacity of the EU institutions and bodies to be proactive in promoting a culture of service towards citizens."

    In 2012, the Ombudsman received the greatest number of complaints from Spain (340), Germany (273), Poland (235), and Belgium (182). After analysis, almost 1 500 complaints were referred to national or regional ombudsmen in the Member States, to the European Parliament's Petitions Committee, the European Commission, and to other problem-solving mechanisms, such as SOLVIT and Your Europe Advice.

    Most of the investigations opened by the European Ombudsman were based on complaints from Belgium (103), Italy (42), Spain (39), and Germany (39). They concerned the European Commission (53%), followed by the European Personnel Selection Office (17%), the EU Agencies taken together (13%), and the European Parliament (5%).

    In 80 cases (21%), the institutions concerned agreed to a friendly solution proposal or settled the matter. The Ombudsman found maladministration in 56 cases (47 in 2011) and made critical remarks in 47 cases (35 in 2011).

    The Ombudsman's Overview 2012 (in 24 languages) and the full Annual Report (currently available in English, with 23 other language versions to follow in July) are available at:

    The European Ombudsman investigates complaints about maladministration in the EU institutions and bodies. Any EU citizen, resident, or an enterprise or association in a Member State, can lodge a complaint with the Ombudsman. The Ombudsman offers a fast, flexible, and free means of solving problems with the EU administration. For more information:




    Уральская столица впечатлила европейских уполномоченных по правам человека

    19 апреля 2013, 00:44
    Члены правления Европейского института омбудсмена (слева направо) Нина Карпачёва, Татьяна Мерзлякова и генсек правления ЕИО  Йозеф Зигеле понимают друг друга и без переводчика. Фото Алексея Кунилова.

    Члены правления Европейского института омбудсмена (слева направо) Нина Карпачёва, Татьяна Мерзлякова и генсек правления ЕИО Йозеф Зигеле понимают друг друга и без переводчика. Фото Алексея Кунилова.



    Вчера в Екатеринбурге прошло заседание правления Европейского института омбудсмена. А перед этим гостям устроили экскурсию по городу.

    В Исторический зал резиденции губернатора, где проходило заседание, правозащитники приехали полные впечатлений.

    —Не ожидала, что Екатеринбург такой красивый и динамичный город, — поделилась с журналистами председатель Европейского института омбудсмена Бурги Волжер. — Теперь я и мои коллеги — поклонники Екатеринбурга.

    Чувства гостей понять можно. Ведь никто из них ранее здесь не бывал, заседание правления проводится на Урале впервые. Выяснилось, что некоторые из приехавших правозащитников не знали, что сюда можно добраться самолётом любой из европейских авиакомпаний.

    Кстати, Уполномоченный по правам человека в Свердловской области Татьяна Мерзлякова — единственный из региональных уполномоченных, представляющих Россию в правлении Европейского института омбудсмена. Её ежегодный доклад о правозащитной деятельности переведён на английский язык и рекомендован европейскими коллегами как пример работы уполномоченных.



    Nina Karpachova (Ukraine)

    First Ukrainian Parliament Commissioner for Human Rights

    Member of the Board of the European Ombudsman Institute

    Professor of Law





    A third of the global population exercises the individual right to seek, receive and impart information and ideas through any media and regardless of frontiersenshrined in Article 19 of the Universal Declaration of Human Rights by accessing the World Wide Web – the Internet. The vast potential of the Internet, its freedom and openness, speed and transparency (availability of full, sufficient and reliable information and open access to it) enhance the human rights to be present in the information space. Online (real time) communications bring people closer to each other and enable to break informational frontiers and join efforts to protect their rights and freedoms.


    Today one in three Internet users compares the right to free Internet access with the need for fresh air, water and food. Any restriction of the access to the world informational network is taken as painfully as deprivation of the voting right or oppression of the freedom of speech. The United Nations estimated however that two thirds of the global population have no access to the Internet and are isolated from the opportunity to receive information, and thus they cannot “fully participate in public life”.


    This was particularly the subject matter of the report by Frank La Rue, UN Special Rapporteur on the promotion and protection of the right to freedom of opinion and expression, at the 17th session of the United Nations Human Rights Council on 3 June 2011. The statement stressed the need to recognize free Internet access as a basic human right similar to the right to life, freedom of belief, free travel, etc. The discussion of the report specially focused on the problem of restriction of the freedom of expression in the Internet. On this issue the UN session made a proposal that restriction of the Internet access is acceptable only if it meets international standards, is fixed in laws and is needed to protect interests recognized in the international law. These proposals made in 2011 were in the spotlight of the global politics and found their way into international documents, particularly in the Joint Message by UN Secretary General, UN High Commissioner for Human Rights and UNESCO Director General to all countries and nations. It formulated the strategic objective of the UN: “to ensure that the Internet becomes a truly global public resource, to which all have access and where all voices are heard”.The message underlines “the importance of quality content and action to defend the integrity and safety of online reporters.”

    G8 Summit took place on 27 May 2011 and approved a Deauville Declaration “Renewed Commitment for Freedom and Democracy”, which called the Internet a tool to promote human rights and democracy globally. The Declaration identified key principles of existence of the World Wide Web: “freedom and openness of the Internet, transparency, respect for privacy and intellectual property, multi-stakeholder partnership, cyber-security and combat against cyber-crime.”


    On 1 June 2011 the United Nations Special Rapporteur on Freedom of Opinion and Expression, the Organization for Security and Co-operation in Europe Representative on Freedom of the Media, the Organization of American States Special Rapporteur on Freedom of Expression and the African Commission on Human and Peoples’ Rights Special Rapporteur on Freedom of Expression and Access to Information signed a Joint Declaration on Freedom of Expression and the Internet. The document says, “ensuring the freedom of expression imposes a positive obligation on the states to facilitate universal access to the Internet and must be a priority for every state. There should be no discrimination in the treatment of Internet data and traffic. Limiting access to the world informational network is a violation of the human rights.


    The number of Internet users in my country is rapidly growing as modern information and communications technologies develop. Gemius researches show that with an annual 15% increase in users, Ukraine outperforms such Central and Eastern European nations as Belarus (9% increase of Internet users), Poland (7%), Latvia and the Czech Republic (6%), Bulgaria, Hungary, Romania and Croatia (5%). Today 33% of adults in Ukraine use the Internet (see chart 4.4.1).


    In Finland and Estonia however, 96% of citizens have free Internet access. Compared with these European nations Ukraine belongs to poor performers in terms of “integration of the world computer network to the life of Ukrainians”.The ombudsman believes that the poverty of population in Ukraine is the main reason.

    As Internet becomes increasingly popular as the primary source of information, it takes the lead among electronic and print media. Today Internet can be justly called the main source of information for the Ukrainian youth. The research “Transformation of Values Orientation of Ukrainian Youth Over the Years of Independence” carried out by Yaremenko Institute shows that in 2011, for the first time ever, Internet was more popular with young people aged 18-35 than TV and other media. Almost 90% of students and 78% of school pupils in Ukraine said they used the Internet. In addition, children see it as a popular source of games.


    However, I am strongly concerned about the challenges of the modern web-space, firstly, to the rights of children, human honor and dignity. A person, especially a child, remains unprotected in the modern global network and can be a victim of criminals, swindlers, preachers of hate, pedophiles, vandals, terrorists, dishonorable journalists, spin doctors that specialize in black PR, influence of advertising on subconsciousness and dissemination of porn videos. Protecting honesty and dignity defamed by indecent online media is not at all easy today and sometimes even impossible because of the lack of clear protection mechanisms.


    Another reason for my concern is the fact that the Internet community has a low media culture resembling rather a so-called vulgar fence graffiti culture based on obscene words, illiteracy and disrespect to opponents. Especially this is the case with wrangling in chats and forums between advocates of different political parties or nationalities. Forums can also contain propaganda of interethnic hostility and obscene expressions regarding citizens of other countries. Xenophobia, coarse language and rudeness are going strong on the web.

    Banners advertising alcohol and tobacco are regular decorations on Ukrainian websites. Big money is spent to produce them as their publication in the Internet yields big profits.


    Not only do specialist commercial websites advertise drugs, psychotropic substances and videos of sexual abuse of children. You can find these products on a regular Referaty (Abstracts), Biblioteka Referativ (Library of Abstracts) and other sources of information most often visited by children. Kyivstar researches show that 17% of Internet users aged under 18 saw invitations to porn websites and 14% of them visited them.


    I believe that protecting children in the Internet is an urgent need today that can be addressed only if the government applies a comprehensive approach to manage the Internet. Examples of national policies for creating a safe environment on the web include practices of France, England and Canada that establish legal responsibilities; practices of Italy where the Association of Safe Internet Providers has a wide scope of operations; and practices of Russia, where the Safe Internet program has been in place on the national level with different versions for governmental institutions and home Internet.


    I see as fair the position of the United Nations that harmonization of the free access principles and Internet safety standards should be addressed not only by laws of one country but also cemented at an international level. I would like to underline that “Internet governance” by governmental authorities should comply with Internet freedom, openness and transparency principles. The UN Working Group on Internet Governance has defined this objective as follows: “the development and application by Governments, the private sector and civil society, in their respective roles, of shared principles, norms, rules, decision-making procedures, and programs that shape the evolution and use of the Internet”.  




    Regionale Volksanwälte immer wichtiger

    Die Bedeutung der regionalen Volksanwälte in der EU nimmt in den Zeiten der Wirtschaftskrise zu. Das hat das achte Seminar der regionalen Volksanwälte der Europäischen Union in Brüssel ergeben. Auch Südtirols Volksanwältin Burgi Volgger hat am Seminar teilgenommen.

    Insgesamt 111 Volksanwälte aus allen Teilen der EU sind der Einladung des Europäischen Volksanwaltes Nikiforos Diamandouros gefolgt und haben in der vergangenen Woche im Flämischen Parlament in Brüssel über die Aufgabe der regionalen Volksanwälte in der EU diskutiert. Im Hauptvortrag betonte der Vizepräsident des Europäischen Parlamentes, Rainer Wieland, die wachsende Bedeutung der regionalen Volksanwälte. Die Bürgerinnen und Bürger verlieren immer mehr das Vertrauen in die Politik und in die Verwaltung, deshalb fallen den regionalen Volksanwälten wichtige Aufgaben zu. „Sie müssen in ihrer Rolle als Vermittler die Rechte der Bürgerinnen und Bürger verteidigen. Durch schnelle und ernsthafte Beschwerdeprüfungen können sie aber auch das Vertrauen der Bürger in die Verwaltung wieder herstellen“, erklärt Südtirols Volksanwältin Burgi Volgger.

    Das Europäisches Jahr der Bürgerinnen und Bürger

    Die neuen Medien bezeichnete der Vizepräsident des Europäischen Parlamentes durchaus als Chance, wies aber auch auf die Gefahr hin, dass dadurch nur die „lauten“, also die sich äußernden Bürger verstärkt wahrgenommen werden. Aufgabe der regionalen Volksanwälte sei es, vor allem den „leisen“ Bürgern beizustehen. Der Europäische Volksanwalt Nikiforos Diamandouros wies anschließend darauf hin, dass das Jahr 2013 das Europäische Jahr der Bürgerinnen und Bürger wird. „Je besser die Frauen und Männer in Europa ihre Rechte als EU-Bürgerinnen und -Bürger verstehen, desto intensiver wird das demokratische Leben in Europa. Die regionalen Volksanwälte haben deshalb die Aufgabe die Bürgerinnen und Bürger über ihre Rechte und Möglichkeiten im Rahmen der EU-Bürgerschaft aufzuklären“, so der EU-Volksanwalt. Insbesondere über ihr Recht auf freie Wahl des Arbeitsplatzes und des Aufenthaltsortes innerhalb der EU soll hingewiesen werden.

    Bürgerfreundliche Arbeitsweise

    Die Arbeitsweise der regionalen Volksanwälte soll in Zukunft noch bürgerfreundlicher gestaltet werden. Im nächsten Jahr sollen Umfragen über die Zufriedenheit der Beschwerdeführer organisiert werden. Ebenso soll ein gemeinsames Beschwerdesystem für die gesamte regionale Verwaltung in der EU eingeführt werden. Derzeit wird ein gemeinsames Modellformular für alle Beschwerden erarbeitet.

    Das Seminar der regionalen Volksanwälte wird alle zwei Jahre in einer anderen europäischen Stadt abgehalten.

    (Foto von links: Secretary Genral Josef Siegele, European Ombudsman
    Nikiforos Diamandouros , EOI-President Burgi Volgger)

    Online petitions successfully introduced in Germany

    EOI President, Burgi Volgger, and the Regional Ombudsman for Vorarlberg, Gabriele Strele, were present at the traditional meeting of the Petitions Committees of the Federal Republic of Germany on 24 September. To this meeting were also invited Ombudspersons of other German-speaking areas such as Austria and South-Tyrol. The most important theme of this meeting was online petition. „By uncomplicated access to the Petitions Committees via internet closeness to the citizens arises. „By that Citizens´ Commissioners are able to mediate even more directly between the citizens and the state“, Volgger is convinced. Especially persons aged 20 - 29 frequently make use of the possibility of online petition. „As a result a new form of understanding of democracy came into being, as real discussion platforms as to petitions have developed on the internet“, explains Volgger. Such an implementation Volgger would also welcome in South Tyrol.

    German lessons for officials

    Furthermore, the drafting unit of the Society for the German Language demanded a more simple language concerning the correspondence with the citizens at the German Bundestag. All of the draft laws would require a linguistic reconsideration. The official language in the daily dealing with the citizens should be considerably simplified, too. „The language should be clearly understandable. Spezialised terminology should - if possible - be avoided, and absolutely necessary specialist terms have to be explained “, states Volgger. To implement these aims in a concrete manner, the Society now offers special language courses for officials. „A good initiative, which I would welcome in South Tyrol, too“, says Ombudsman Burgi Volgger.

    Online-Petitionen in Deutschland erfolgreich eingeführt

    EOI Präsidentin, Burgi Volgger, und die Vorarlberger Volksanwältin, Gabriele Strele, haben am 24. September der traditionellen Tagung der Petitionsausschüsse der Bundesrepublik Deutschland beigewohnt. Zur Tagung waren auch die Volksanwälte anderer deutschsprachiger Gebiete wie Österreich und Südtirol eingeladen. Das wichtigste Thema dieser Tagung war die Online-Petition. „Durch den unkomplizierten Zugang zu den Petitionsausschüssen mittels Internet entsteht Bürgernähe. So können die Bürgerbeauftragten noch unmittelbarer zwischen Bürgern und dem Staat vermitteln“, ist Volgger überzeugt. Speziell bei den 20 bis 29-Jährigen wird die Möglichkeit der Online-Petition häufig genutzt. „Dadurch ist eine neue Form von Demokratieverständnis entstanden, denn im Internet haben sich regelrechte Diskussionsforen zu den einzelnen Petitionen entwickelt“, erklärt Volgger. Eine solche Umsetzung würde die Volksanwältin auch in Südtirol begrüßen.

    Deutschkurse für Beamte

    Außerdem hat der Redaktionsstab der Gesellschaft für deutsche Sprache beim Deutschen Bundestag eine einfachere Sprache im Schriftverkehr mit den Bürgern eingefordert. Die Gesetzesentwürfe bedürften allesamt einer sprachlichen Überprüfung. Auch sollte die Amtssprache im täglichen Verkehr mit den Bürgern wesentlich vereinfacht werden. „Die Sprache sollte klar verständlich sein. Auf Fachworte sollte man möglichst verzichten und absolut notwendige Fachwörter müssen erklärt werden“, bringt Volgger vor. Zur konkreten Umsetzung ihrer Ziele bietet die Gesellschaft jetzt eigene Sprachkurse für Beamte an.Eine gute Initiative, die ich auch in Südtirol willkommen heißen würde“, sagt Volksanwältin Burgi Volgger.



    „Human Rights Commissioners of Russia seeking contact with Europe“

    At the meeting of the European Ombudsman Institute (EOI) at St. Petersburg a discussion about the situation of the Human Rights Commissioners in the Russian Federation took place. While in Russia the situation seems to improve, in Ukraine alarming states of affairs continue to exist, informs the Ombudsman for South Tyrol, Burgi Volgger. Volgger is the President of the European Ombudsman-Institute and was guest at St. Petersburg last week.

    At the EOI board meeting at St. Petersburg the present European Ombudspersons (members of the EOI board) were dealing mainly with the situation in the Russian Federation. „To establish Ombuds-Institutions in all parts of the Russian Federation has meanwhile successfully been achieved“, states Volgger satisfied. „But partly only one Ombudsperson is responsible for a huge area, therefore these Ombudspersons are overwhelmed with work“. Volgger, therefore, pleads for the local implementation of Ombuds-Institutions, als already has occured in big cities. „St. Petersburg has now a new Ombudsman with Alexander Shishlov. This is a good start“, resumes Volgger.

    Situation in Ukraine tense

    The situation in Ukraine, on the other hand, is worrying. The former Citizens Commissioner for Ukraine, Nina Karpachova, informed about pressures in her country. „Karpachova reported on the ill-treatment of Yulia Tymoshenko at a press conference last year. With regard to the future of the nation Karpachova paints a gloomy picture, as the coming elections won´t change anything of the present situation“, informs Volgger.


    „Volksanwälte Russlands suchen Kontakt mit Europa“

    Auf der Tagung des Europäischen Ombudsman-Institutes (EOI) in St. Petersburg wurde über die Lage der Volksanwälte in der Russischen Föderation diskutiert. Während die Situation in Russland sich zu bessern scheint, herrschen in der Ukraine weiterhin besorgniserregende Zustände, berichtet Südtirols Volksanwältin Burgi Volgger. Volgger ist die Präsidentin des Europäischen Ombudsman-Instituts und war in der vergangenen Woche in St. Petersburg zu Gast.

    Bei der Vorstandssitzung des EOI in St. Petersburg haben sich die anwesenden europäischen Volksanwälte (Mitglieder des EOI-Vorstandes) vor allem mit der Situation in der Russischen Föderation beschäftigt. „Mittlerweile ist es gelungen in allen Teilen der Russischen Föderation Ombuds-Institutionen einzurichten“, ist Volgger zufrieden. „Teilweise gibt es aber für sehr große Gebiete nur einen Bürgerbeauftragten, deshalb sind diese Volksanwälte überlastet.“ Volgger hat sich deshalb für die lokale Umsetzung von Ombuds-Institutionen ausgesprochen, wie es bereits in den Großstädten geschehen ist. „St. Petersburg hat mit Alexander Shishlov jetzt einen neuen Ombudsman bekommen. "Das ist ein guter Anfang", resümiert Volgger.

    Lage in der Ukraine angespannt

    Besorgniserregend ist hingegen die Situation in der Ukraine. Die ehemalige Bürgerbeauftragte der Ukraine, Nina Karpachova, hat über die Auswüchse in ihrem Land berichtet. „Karpachova hat im vergangenen Jahr auf einer Pressekonferenz über die Misshandlungen von Julia Timoschenko berichtet. Für die Zukunft des Staates zeichnet Karpachova ein düsteres Bild, weil die nächsten Wahlen nichts an der derzeitigen Situation ändern werden“, berichtet Volgger.


    Zu einem gemeinsamen, speziellen Erfahrungsaustausch im Rahmen des Europaforums Alpach kam es seitens Dr. Auma Obama auch mit dem Generalsekretär des Europäischen Ombudsman-Insituts, Dr. Josef Siegele. Dabei ging es vor allem im Bereich des transnationalen Ombudswesens um Möglichkeiten zur Nutzung internationaler Synergien in diesem Bereich, sowie um die Stärkung von bestehenden Ombudseinrichtungen in Nordafrika, Südeuropa und um mögliche Modelle regionaler Ombudsleute vor Ort bzw. mögliche Hilfestellungen und Projektansätze durch das EOI. Die diesbezüglichen Gespräche werden in den nächsten Monaten gemeinsam vertieft werden.

    Josef Siegele Generalsekretär EOI, Helmut Lutz Geschäftsführer MCI Tirol, Auma Obama



    Deutsche Landtagsdelegationen zu Gedankenaustausch bei LTP van Staa und

    dem Europäischen Ombudsmann Institut (EOI)


    Gleich zwei hochrangige Delegationen aus Deutschland statteten gestern im Rahmen von Studienreisen Landtagspräsident Herwig van Staa im Innsbrucker Landhaus einen Besuch ab.

    Nach einem ersten Meinungs- und Erfahrungsaustausch im Jahr 2004 nützte der Petitionsausschuss des Landtages von Rheinland-Pfalz unter der Leitung von Landtagsvizepräsidenten Bernhard Braun zum zweiten Mal die Gelegenheit, um sich über die verschiedenen Aufgabenbereiche und die Praxisarbeit der Landesvolksanwaltschaft, des Petitionsausschusses im Tiroler Landtag und des Europäischen Ombudsmanninstitutes (EOI)  zu informieren. „Ziel unseres Besuches ist es, neben einem allgemeinen Informationsupdate hinsichtlich der hier in Tirol geleisteten Arbeit gemeinsam mit unseren Tiroler Kolleginnen und Kollegen weiter intensiv an der Schaffung einheitlicher Qualitätsstandards im europäischen Ombudsmannbereich zu arbeiten“, so der Vorsitzende des rheinland-pfälzischen Petitionsausschusses Peter Dröscher. Landtagspräsident Herwig van Staa betonte, dass es in einem modernen Europa zum rechtsstaatlichen Auftrag und zur Stärkung der Demokratie gehöre, den Bürgerinnen und Bürgern eine unabhängige Stelle zur Verfügung zu stellen, die sie bei Konflikten mit der Verwaltung unterstützt und Verwaltungshandlungen überprüft. Der Tiroler Landtag habe bereits im Jahr 1989 den Volksanwalt als Organ des Landtages geschaffen, der in den verschiedenen Verwaltungsbereichen jedermann auf Verlangen Rat erteile und Beschwerden entgegennehme. „Neben Vorarlberg ist Tirol damit das einzige von insgesamt neun österreichischen Bundesländern, das – neben der Volksanwaltschaft des Bundes – eine eigene Landesvolksanwaltschaft eingerichtet hat“, informierte van Staa die anwesenden Delegationsmitglieder.



    Bild: 1).

    1., 4.v.l. Josef Siegele EOI-Generalsekretär, EOI-Präsidentin Burgi Volgger, Landesvolksanwalt Josef Hauser, Vorsitzender Petitionsausschuss Rheinland-Pfalz Dröscher, Bürgerbeauftragter Rheinland-Pfalz Dieter Burgard, , Vizepräsident Bernhard Braun



    Bild: 2).

    1., 4.v.l. Josef Siegele EOI-Generalsekretär, Vorsitzender Petitionsausschuss Rheinland-Pfalz Dröscher, Bürgerbeauftragter Rheinland-Pfalz Dieter Burgard, LTP van Staa, Vizepräsident Bernhard Braun

    Foto: Landesvolksanwalt



     Link - Presse: Landesvolksanwalt Südtirol:    




     Bericht über den Besuch des EOI und der Landesvolksanwaltschaft Tirol im Petitionsausschuss des Deutschen Bundestages am 29. Juni 2012


    Auf Einladung des Petitionsausschusses des Deutschen Bundestages kamen Mitglieder des Europäischen Ombudsman-Instituts (EOI) der Volksanwaltschaft Tirol und die Antidiskriminierungs- und Gleichbehandlungsbeauftragte des Landes Tirol sowie deren Mitarbeiterinnen und Mitarbeiter zu einem Gesprächstermin nach Berlin.

    Der stellvertretende Vorsitzende des Petitionsausschusses Gero Storjohann begrüßte die Gäste im Jakob-Kaiser-Haus und berichtete ausführlich über die Arbeit des Ausschusses. Jährlich bearbeiten die Mitglieder des Petitionsausschusses mit Hilfe des Ausschussdienstes zwischen 15000 und 20000 Petitionen. Die Anliegen sind oftmals ganz persönliche Bitten und Beschwerden einzelner Petentinnen und Petenten, aber auch Eingaben zur Gesetzgebung, die von vielen Bürgerinnen und Bürgern unterstützt werden. In diesem Zusammenhang findet insbesondere das Internetportal des Petitionsausschusses des Deutschen Bundestages große Beachtung, wo Petitionen von allgemeinem Interesse veröffentlicht, diskutiert und mitgezeichnet werden können. Seit Einführung des neuen Systems im Oktober 2008 konnten 1,3 Millionen angemeldete Nutzer, 250.000 Diskussionsbeiträge, 3,1 Millionen Mitzeichnungen und durchschnittlich 4 bis 5 Millionen Seitenaufrufe im Monat registriert werden. Themen, die besonders viel Resonanz finden, münden dabei häufig in einer öffentlichen Sitzung, bei der die Petenten im Bundestagsausschuss selbst mitreden und ihr Anliegen vorbringen können.

    Um den Dingen auf den Grund zu gehen, machen die Mitglieder des Ausschusses auch Gebrauch von ihren besonderen Befugnissen. Das sind überwiegend Gespräche zwischen den Berichterstattern und den Vertretern der involvierten Bundesministerien oder Bundesbehörden zur Klärung sensibler Einzelfälle und die Durchführung von Ortsbesichtigungen.

    Der Landesvolksanwalt von Tirol, Dr. Josef Hauser, legte seine Aufgaben als Organ des Tiroler Landtages dar. In der Hauptsache bestehen seine Aufgaben in der Beratung und Entgegennahme von Beschwerden über die Verwaltung. In seiner Arbeit ist er unabhängig von der Landesregierung und versucht den Bürgerinnen und Bürgern einfach und schnell zu helfen sowie ihnen einen verbesserten Zugang zum Recht zu verschaffen. Im Gegensatz zum Petitionsausschuss des Deutschen Bundestages, der Petitionen nur in Schriftform entgegennimmt, wird der Landesvolksanwalt vorwiegend persönlich in seinem Büro in Innsbruck oder bei regelmäßigen auswärtigen Sprechtagen kontaktiert.

    Der Behindertenansprechpartner beim Volksanwalt von Tirol, Dr. Christoph Wötzer, hob im Rahmen seiner Aufgabe, Rat und Hilfe für Behinderte und deren Angehörige zu geben, die gute Vernetzung von sozialen und caritativen Einrichtungen in Tirol hervor.

    Dr. Josef Siegele unterstrich in seiner Funktion als Generalsekretär des Europäischen Ombudsmann-Institutes den Nutzen dieses Gesprächs im Deutschen Bundestages im Sinne des Erfahrungsaustausches auf internationaler und europäischer Ebene und erinnerte in diesem Zusammenhang auch noch einmal an das Achte Nationale Seminar des Verbindungsnetzes in Kopenhagen 2011, an dem auch der Abgeordnete Gero Storjohann teilnahm.

    Im Anschluss der Besprechung nahmen die Delegationsteilnehmer an einer Plenardebatte teil. Von der Besuchertribüne folgten sie der ersten Beratung des von der Bundesregierung eingebrachten Entwurfs des Wissenschaftsfreiheitsgesetzes.

    Der Besuch im Deutschen Bundestag wurde mit der Besichtigung der Dachterrasse und der Kuppel des Reichstags abgerundet, die einen wunderbaren Blick über das Regierungsviertel und Berlins Mitte gewährten.




    Università di Padova: sottoscritto il Memorandum of Understanding tra l'Istituto Europeo dell'Ombudsman e l’Istituto Italiano dell'Ombudsman

    Da sinistra: Marco Mascia, Direttore del Centro diritti umani, Burgi Volgger, Presidente dell'EOI, Josef Siegele, Segretario generale dell'EOI.
    © Centro diritti umani - Università di Padova


    Lunedì 11 giugno 2012, alle ore 12.00, presso il Centro Diritti Umani dell'Università di Padova, Burgi Volgger e Josef Siegele, rispettivamente Presidente e Segretario generale dell'Istituto Europeo dell'Ombudsman, e Marco Mascia Direttore del Centro Diritti Umani hanno firmato il Memorandum of Understanding tra l'Istituto Europeo dell'Ombudsman (EOI) e l’Istituto Italiano dell'Ombudsman, creato all’interno del Centro.

    Erano presenti anche Lucia Franchini, Difensore civico della Regione Toscana, Vittorio Gasparrini, membro del Comitato esecutivo dell'EOI e Coordinatore dell’Istituto Italiano dell’Ombudsman, Antonio Papisca, Cattedra UNESCO Diritti umani, democrazia e pace, Paolo De Stefani, Direttore nazionale del Programma di Master europeo in diritti umani e democratizzazione, Luca Gazzola e Sofia Omar Osman, Archivio Pace Diritti Umani.

    Obiettivo del Memorandum è quello di sviluppare programmi e progetti che contribuiscano, nel modo più ampio possibile, alla protezione e promozione dei diritti umani, della cultura della pace nonché allo sviluppo dell'istituto della Difesa civica.

    Il Memorandum prevede l'elaborazione di un programma annuale delle attività, il quale comprenderà, progetti di ricerca e di formazione, seminari, eventi culturali, attività di consulenza e assistenza agli uffici del Difensori civici e ad istituzioni governative, intergovernative e non-governative, programmi di scambio tra il personale delle rispettive istituzioni, il supporto per la pubblicazione di volumi e campagne informative, l'istituzione di una rete delle università impegnate nella ricerca e nell’insegnamento nel campo della difesa civica.

    Tra le prime attività comuni, si segnalano: la pubblicazione di un volume di analisi comparata dell’esperienza dei difensori civici in tutti i paesi europei; la predisposizione di internship presso l’EOI e gli uffici dei difensori civici membri dell’EOI per studenti della Laurea magistrale in Istituzioni e politiche dei diritti umani e della pace dell'Università di Padova; l’organizzazione di un cilco di seminari in materia di Difesa civica nell’ambito dei corsi della Laurea magistrale, con la partecipazione dei Difensori civici membri dell'EOI; la creazione di una road map per migliorare la cooperazione con il Comitato internazionale di coordinamento delle Istituzioni nazionali per la protezione e promozione dei diritti umani presso l'Alto Commissario per i diritti umani delle Nazioni Unite e con il Consiglio d'Europa.



    Volksanwaltschaft | 04.06.2012 | 13:56

    „Die Idee des Ombudsmannes in Europa stärken“

    Südtiroler Volksanwältin bei internationaler Konferenz in Innsbruck
     Volgger mit Isil Gachet (li.) und Reinhard Krismer (re.)
    Volgger mit Isil Gachet (li.) und Reinhard Krismer (re.) Der ehemalige Tiroler Landeshauptmann und heutige Präsident der Kammer der Regionen im Europarat Herwig van Staa hat in Innsbruck zur internationalen Konferenz „Regionen im Europarat und in der europäischen Union“ geladen. Mit dabei war neben dem Südtiroler Landeshauptmann Luis Durnwalder auch die Südtiroler Volksanwältin Burgi Volgger. Volgger referierte über die Arbeit der regionalen Ombudsleute in Europa. Der Europarat und die europäische Union sind zwei Einrichtungen, die ähnliche Aufgaben verrichten. Beide Organisationen laufen aber oft parallel, es kommt selten zu einer guten Zusammenarbeit. Ein Umstand, unter dem vor allem auch die Regionen in Europa leiden. Ziel der internationalen Konferenz in Innsbruck war es deshalb die Zusammenarbeit der Regionen im Europarat und in der Europäischen Union zu stärken. Zur Konferenz eingeladen wurden dazu sämtliche Regierungschefs der europäischen Regionen mit Gesetzgebungsbefugnis. Landeshauptmann Luis Durnwalder hat die Konferenz aufmerksam verfolgt. Europaweit gleiche Standards für Volksanwälte Gastrednerin der Konferenz war eine weitere Südtirolerin, die Volksanwältin Burgi Volgger. Volgger hat als Präsidentin des Europäischen Ombudsman Institutes (EOI) über die Arbeit der regionalen Ombudsleute in Europa berichtet. Nach einer kurzen historischen Einführung hat Volgger eine Lanze für die regionalen Ombudsleute gebrochen. „Die wichtigsten Argumente für den regionalen Ombudsmann ist die Bürgernähe, die Bürgerfreundlichkeit und eine effiziente und unmittelbare Behandlung der Bürgeranliegen vor Ort“, sagte Volgger. Durch das Einschreiten des Ombudsmannes begegnen sich Bürger und Verwaltung auf Augenhöhe. „Neben der umfassenden Kontrolle der Verwaltung sehen heute die regionalen Ombudsleute auch im Menschenrechtsschutz einen bedeutenden Aspekt ihrer Tätigkeit“, erklärte Volgger weiter. „Deshalb sind wir vom EOI schon lange der Meinung, dass ein europäischer Standard an Zuständigkeiten für einen regionalen Ombudsmann angestrebt werden soll, um der Schaffung von Alibi-Institutionen vorzubeugen.“ Dazu bedarf es konkreter Verbesserungen. „Die Ombudsleute müssen finanziell von der Verwaltung unabhängig sein, sie müssen schriftliche Antworten der angeklagten Behörden bekommen und sie sollen die Kompetenz erhalten, vermutete Missstände aus eigenem Antrieb heraus zu überprüfen“, fasste Volgger die Bedingungen zusammen. „Erklärung von Innsbruck“ unterzeichnet In Zukunft stehen für die regionalen Ombusleute wichtige Herausforderungen an. „Es gilt die Einrichtung Volksanwalt bei den Bürgern noch bekannter zu machen, damit gerade die bedürftigen Schichten auf die Unterstützung der Volksanwaltschaft aufmerksam gemacht wird“, so Volgger. „Der Ombudsmann ist europaweit die einzige unabhängige Rechtsschutzeinrichtung, deren oberstes Ziel es ist, durch eine erfolgreiche Vermittlung das Vertrauen der Bürger in die Verwaltung und in die Politik zu stärken.“ Volgger fordert deshalb die Einrichtung regionaler Obmudsmann in Europa weiter auszubauen. Abschließend wurde die „Erklärung von Innsbruck“ beschlossen. Mit der Annahme dieser Erklärung wollen sich die in Innsbruck vertretenen Regionen dafür einsetzten, das Ombudseinrichtungen zur Kontrolle und Beratung der Verwaltung geschaffen und ausgebaut werden. ______________________________________________________________________________________________ Von: "GADESMANN Gundi" <> Datum: 22. Mai 2012 09:10:24 GMT+02:00 An: "GADESMANN Gundi" <> Betreff: Ombudsman calls on Commission to rectify deficiencies in Vienna airport investigation
    European Ombudsman Press release no. 8/2012 Text attached in EN, DE, FR 22 May 2012

    Ombudsman calls on Commission to rectify deficiencies in Vienna airport investigation

    The European Ombudsman, P. Nikiforos Diamandouros, has called on the European Commission to correct deficiencies in its investigation of complaints against Austria concerning Vienna airport. This follows complaints from 27 Austrian citizens' organisations concerning the absence of an environmental impact assessment (EIA) for several airport extensions. During his own investigation, the Ombudsman repeatedly pointed to problems with the EIA, which was eventually carried out retrospectively, including a potential conflict of interest involving the Austrian authorities. Since the Commission failed to act on the Ombudsman's findings, he decided to submit a Special Report to the European Parliament.

    Missing environmental impact assessment for extension of Vienna airport

    In recent years, Vienna airport has been extended through the construction of several building projects. Twenty seven Austrian citizens' organisations lodged an infringement complaint with the Commission, arguing that the Austrian authorities had not carried out an environmental impact assessment (EIA) as required by EU environmental law. Since most of the projects had already been completed, the Commission asked the Austrian authorities to carry out an EIA retrospectively, with a view to potential compensatory measures. During his investigation of the case, the Ombudsman repeatedly identified problems with the retrospective EIA. Firstly, he pointed out that the Ministry entrusted with carrying it out had itself issued some of the permits for the project. The Ombudsman shared the complainants' view that this situation might involve a conflict of interest. Secondly, the Ombudsman found that the citizens' organisations were justified in criticising the Commission for failing to deal properly with their claim for access to a review procedure. The Ombudsman concluded that the Commission failed to take appropriate action, when faced with a clear infringement of EU law. He therefore sent a Special Report to the European Parliament, asking for its support in persuading the Commission to correct its approach in this case. The Special Report is available at: European Ombudsman investigates complaints about maladministration in the EU institutions and bodies. Any EU citizen, resident, or an enterprise or association in a Member State, can lodge a complaint with the Ombudsman. The Ombudsman offers a fast, flexible, and free means of solving problems with the EU administration. For more information: _Difesa Civica | 10.05.2012 | 11:22

    Presentata da Burgi Volgger la relazione sull'attività 2011 della Difesa civica

    Da essa emergono l’avanzare della povertá, la preoccupazione per il posto di lavoro, soprattutto tra gli ultracinquantenni in mobilità, l’insofferenza verso l’aumento dei tributi. “La relazione, che offre spunti interessanti e preoccupanti, dimostra come la Difesa civica sia un punto di riferimento sempre piú importante per cittadine e cittadini”, commenta il presidente Mauro Minniti.
    Volgger e Minniti.

    Volgger e Minniti. Sempre più persone vedono nella Difesa civica un alleato non solo nei rapporti con la pubblica amministrazione, ma anche, in un periodo di crisi, nel tentativo di tutelare il proprio tenore di vita: lo dimostra la relazione sull’attività della Difesa civica 2011, presentata questa mattina dalla Difensora civica Burgi Volgger. Dalla relazione emergono infatti alcuni temi chiave, primi fra i quali l’avanzare della povertà, con sempre più cittadine e cittadini non sono più in grado di stare al passo con una società competitiva come la nostra, e che si rivolgono alla Difesa civica per trovare una soluzione ai propri problemi chiedendo soprattutto di verificare la fondatezza del diniego o della riduzione di un sussidio, e  la preoccupazione per la sicurezza del posto di lavoro,  accentuatasi nel 2011 in particolare per i lavoratori di mezza età che hanno perso l’impiego, non ne trovano uno nuovo e fanno fatica a districarsi tra le nuove tipologie di contratto. Aumentano poi i reclami in materia di tributi, con sempre più persone di tutti i ceti sociali che hanno sollevato obiezioni riguardo alle richieste di pagamento, anche contenute, avanzate dai Comuni. Nel 2011, c’é poi da segnalare, la Difesa civica ha stipulato un accordo anche con gli ultimi due Comuni finora non convenzionati, ovvero Laion e Tubre: ora, per tutti e 116 Comuni della Provincia autonoma di Bolzano la Difesa civica risulta mediatrice e garante di una amministrazione efficiente e vicina ai cittadini. Nel dettaglio, sono stati 2.985 i reclami trattati nel 2011: in 876 casi, che richiedevano una corrispondenza tra l'ufficio retto da Burgi Volgger, l'amministrazione e i cittadini, è stata aperta una pratica, mentre 2.019 casi sono stati risolti in maniera informale. Il numero di segnalazioni è in leggero aumento rispetto all'anno precedente (quando i casi furono 2.902): considerando però che nel frattempo è stata istituita la figura del Garante per l’infanzia e l’adolescenza e sono aumentate le competenze del Comitato provinciale per le comunicazioni, esso risulta di particolare rilievo. Sono aumentati i reclami relativi all'ambito sociale e sanitario e le richieste di verificare l'esattezza dei tributi pretesi, soprattutto dai Comuni. A fronte di un aumento della preoccupazione per il posto di lavoro, sono diminuiti, come già nel 2010, i reclami dei dipendenti provinciali nei confronti della Ripartizione Personale: "Evidentemente", ritiene Volgger, che nel 2011 è stata riconfermata presidente dell’Istituto europeo dell’Ombudsman (EOI), "i pubblici dipendenti apprezzano sempre più la sicurezza del loro posto di lavoro". Diminuite anche le denunce di difficoltà meramente amministrative (silenzio dell’ammini­strazione, accesso agli atti, bilinguismo). Il 31% dei reclami riguarda il rapporto con i Comuni, il 19% quello con l'amministrazione provinciale, il 10,5% incomprensioni con l'Azienda sanitaria, l'8,5% lo Stato e servizi privatizzati, il 5% l'IPES, il 4% le Comunità comprensoriali, il 2% servizi privatizzati provinciali e comunali. Nella loro attività, Burgi Volgger e le collaboratrici del suo ufficio hanno trovato sempre maggiore disponibilità da parte dei responsabili degli uffici comunali e provinciali. "Sono evidenti", rileva inoltre Volgger, "gli sforzi intrapresi dall’ente pubblico verso l'e-government e il potenziamento dei servizi online e la creazione di nuovi strumenti, come il DURP. Resta però da migliorare il linguaggio usato dalla pubblica amministrazione". Complessivamente,  a livello provinciale si sono rivolti alla difesa civica 6 abitanti su mille: i cittadini e le cittadine più attivi in questo senso sono stati quelli dei Comprensori di Bolzano e della Valle d’Isarco (8,5 e 8 abitanti su mille), seguiti da quelli della Val Pusteria (5,5 su mille), della Val Venosta e dell’Alta Valle Isarco (5 su mille), del Burgraviato e di Salto–Sciliar (4,5 su mille). Dal  Comprensorio Oltradige-Bassa Atesina è giunto il minor numero di reclami: 3 su 1000 abitanti. Nel 36% dei casi l’utenza ha preferito avere un primo contatto personale: questo è avvenuto quotidianamente presso la nuova sede della Difesa civica a Bolzano, in via Cavour, 23, e in 138 mezze giornate di udienze nelle sedi distaccate a Bressanone, Brunico e Merano, Silandro, Vipiteno, Egna, nelle valli ladine e presso gli ospedali di Bolzano, Bressanone, Brunico e Merano. Nel 48% dei casi, l’utenza ha preso contatto telefonico. I reclami presentati per iscritto hanno costituito, invece, il 16% del totale; di questi, il 50% è stato inoltrato online. Il 77% delle pratiche si è concluso con soddisfazione per gli utenti: in metà dei casi, questi hanno capito che l'amministrazione aveva agito correttamente, nell'altra metà è stata invece la stessa amministrazione a modificare il proprio atteggiamento. Nel 18% dei casi, invece, non è stato possibile raggiungere una conclusione soddisfacente, o perché le autorità sono rimaste sulle proprie posizioni giuridicamente discutibili (8%), o perché chi aveva presentato il reclamo non si è convinto della correttezza dell'operato degli uffici (10%). Il 5% dei reclami è stato ritirato.    
    Dr. Burgi Volgger
    Südtiroler Volksanwältin | Difensora civica della Provincia autonoma di Bolzano
        European network of ombudsmen

    Ullrich Galle erhält die höchste Auszeichnung der Republik Polen

    Beck gratuliert Ulrich Galle

    Der polnische Staatspräsident hat dem ehemaligen rheinland-pfälzischen Bürgerbeauftragen Ullrich Galle das Verdienstkreuz in Gold der Republik Polen verliehen. Ministerpräsident Kurt Beck nahm an der Überreichung im polnischen Generalkonsulat in Köln teil und gratulierte zu dieser hohen Ehrung sehr herzlich.
    „Ullrich Galle hat als Gewerkschafter, als Minister und als Bürgerbeauftragter Solidarität und Menschlichkeit zum Maßstab seines Handelns gemacht“, betonte der Ministerpräsident bei der Feierstunde. 15 Jahre habe Galle das Amt des Ombudsmanns hervorragend ausgefüllt und das Recht der Bürgerinnen und Bürger auf eine gesetzeskonforme und auch menschliche Behandlung durch Behörden und Verwaltungen sehr engagiert eingefordert. Auf seinem Gebiet habe er aber nicht nur für Rheinland-Pfalz, sondern auch auf europäischer Ebene vieles bewirken können. „Als Präsident des Europäischen Ombudsmann-Institutes hat Ulli Galle dazu beigetragen, die Idee vom Bürgerbeauftragten europaweit zu fördern und zu vernetzen“, sagte Beck. Ihn verbinde mit Galle eine lange politische und persönliche Freundschaft. Deshalb freue er sich mit ihm über diese hohe polnische Anerkennung seines Engagements für Menschenrechte und Völkerverständigung.

    Die polnische Generalkonsulin Jolanta Róza Kozlowska dankte Ullrich Galle bei der Überreichung für seine herausragenden Verdienste und betonte, dass diese Ehrung auch im bilateralen polnisch-deutschen Kontext wichtig sei.

    Grußwort der Beauftragten für Bürgerrechte der Republik Polen Prof. Irena Lipowicz anlässlich der Überreichung des Verdienstkreuzes in Gold der Republik Polen an Herrn Ullrich Galle Sehr geehrter, lieber Herr Galle, Sehr geehrte Damen und Herren, Hohe Festversammlung, für die Einladung zum Festakt der Überreichung des Verdienstkreuzes in Gold der Republik Polen an Herrn Ullrich Galle möchte ich mich ganz herzlich bedanken. Leider ist es mir wegen früher eingegangener Verpflichtungen nicht möglich, persönlich an dieser Feierstunde teilzunehmen. So darf ich mit Ihnen die Freude teilen, indem ich an Sie folgende Worte richte, die Frau Generalkonsulin Jolanta Róża Kozłowska dankeswerterweise Ihnen vorliest. Ich möchte hiermit meine herzlichsten Glückwünsche an Herrn Ullrich Galle zu diesem feierlichen Anlass richten. Der polnische Staatspräsident hat Ihnen das Verdienstkreuz in Gold der Republik Polen auf Antrag meines unter tragischen Umständen verstorbenen Vorgängers Dr. Janusz Kochanowski verliehen. Deswegen ist es für mich als amtierende Beauftragte für Bürgerrechte ganz besonders wichtig, die Worte der Anerkennung und der Dankbarkeit an den Auszuzeichnenden richten zu können. Meine sehr geehrten Damen und Herren, Herr Ullrich Galle studierte Rechtswissenschaften an der Universität in Göttingen und Mainz. Er schloss sich Anfang 1973 der Gewerkschaft Öffentliche Dienste, Transport und Verkehr (ÖTV) zunächst als Gewerkschaftssekretär an, wurde später zum stellvertretenden Vorsitzenden und dann auch zum Vorsitzenden des ÖTV-Bezirkes Rheinland-Pfalz ernannt. Er amtierte im Kabinett des Ministerpräsidenten Rudolf Scharping vom Jahr 1991 bis zum Jahr 1994 als Minister für Arbeit, Soziales, Familie und Gesundheit. In den Jahren 1995-2010 war er Bürgerbeauftragter des Landes Rheinland-Pfalz. Seine langjährige Erfahrung in der Gewerkschaftstätigkeit und die Kenntnis der sozialen Thematik haben dazu beigetragen, dass er als Ombudsmann sehr engagiert war und mit großer Energie seine Mission „…die Stellung des Bürgers im Verkehr mit den Behörden zu stärken" und „…auf eine einvernehmliche Erledigung der Angelegenheit hinzuwirken", erfüllte. Er setzte sich für die Interessen der Hilfe suchenden Menschen gegenüber der Verwaltung entschieden ein, war der erste Bürgerbeauftragte der auch Sprechtage in Gefängnissen abhielt und einer der Vorläufer, der die Idee von öffentlichen Petitionen unterstützte. Ullrich Galle legte immer großen Wert auf Überparteilichkeit, die in der Aufgabe als Ombudsmann uns allen den Weg zeigen sollte. Seine Aktivität und Professionalität haben Anerkennung nicht nur auf dem Gebiet von Rheinland-Pfalz, sondern auch auf europäischer Ebene gefunden. Er engagierte sich zunächst seit 2005 als Vizepräsident des Europäischen Ombudsmann-Instituts (EOI) auch in die grenzüberschreitenden Zusammenarbeit mit Frankreich, Luxemburg und Belgien. Herr Ullrich Galle wurde dann im Jahr 2007 durch die Generalversammlung des EOI zu seinem neuen Präsidenten gewählt. Unter seiner Leitung wurde das EOI zu einer Organisation, die nicht nur die Vielfalt der Ombudsmann-Institutionen in Europa und in der Welt zur Kenntnis nimmt, sondern aktiv diese Institutionen unterstützt, die für ihre Unabhängigkeit und Effizienz im Aufbau und Schutz der Menschenrechte in schwierigen und sozialen Bedingungen kämpfen. Als Präsident war er bedeutend für die Stärkung der Ombudsmann-Institutionen in Mittel- und Osteuropa tätig. Für das Engagement Herrn Galle fühle ich zum verbindlichsten Dank verpflichtet. Umso mehr ist es mir eine große Freude, dass eine so außergewöhnliche Persönlichkeit heute das Verdienstkreuz in Gold der Republik Polen entgegennimmt. Die Anerkennung für das Werk Herrn Ullrich Galle als verdienten Verfechter der Menschenrechte ist wichtig nicht nur im menschenrechtlichen sondern auch im bilateralen polnisch-deutschen Kontext. Denn diese Anerkennung trägt ohne Weiteres auch zu der Vertiefung der beiderseitigen Zusammenarbeit unserer Länder bei. Mit größter Genugtuung werde ich den Petitionsausschuss des Deutschen Bundestages, mit dem ich eng zusammenarbeite, und dessen hochrangige Delegation ich vor einem Jahr in Büro der Beauftragten für Bürgerrechte in Warschau zu Gast haben durfte, über das heutige erfreuliche Ereignis in Kenntnis setzen. Meine sehr geehrten Damen und Herren, Ich darf Herrn Galle für die Zukunft weiterhin gute Gesundheit, viel Glück und persönliches Wohlergehen wünschen und Ihnen allen dafür danken, dass Sie auf sich den Weg nach Köln genommen haben, um dem Festakt beizuwohnen.  


    Ullrich Galle erhält das Goldene Verdienstkreuz der Republik Polen
    Hohe Auszeichnung für den ehemaligen Präsidenten des Europäischen Ombudsmann Instituts Ullrich Galle wird am 27. April 2012 von dem polnischen Staatspräsidenten mit dem Goldenen Verdienstkreuz der Republik Polen ausgezeichnet. Der frühere Präsident des Europäischen Ombudsmann Instituts und Bürgerbeauftragte des Landes Rheinland-Pfalz a.D. Ullrich Galle erkannte bereits während seiner Amtszeit, vor welchen Herausforderungen die Bürgerbeauftragten in den jungen Demokratien und Transformationsländern stehen. So war es für ihn nur konsequent, dass er sich stets für die Förderung der Ombudsmann-Institutionen in Mittel- und Osteuropa engagiert hat. Besondere Verdienste hat sich Ullrich Galle im Rahmen seines Einsatzes für in der Bundesrepublik lebende polnische Staatsbürgerinnen und Staatsbürger erworben, die Schwierigkeiten mit deutschen Behörden hatten und für die Galle oftmals Lösungen für ihre Probleme gefunden hat. Zudem setzte sich der ehemalige Bürgerbeauftragte und Staatsminister a.D. Ullrich Galle während seiner gesamten Amtszeit für die Einhaltung und Achtung der Menschenrechte ein. Für diesen Einsatz wird er von dem polnischen Staatspräsidenten mit dem Goldenen Verdienstkreuz der Republik Polen ausgezeichnet. Ehrengäste, die an dem Festakt teilnehmen waren u.a. der Ministerpräsidenten des Landes Rheinland-Pfalz Kurt Beck, sowie der Bürgerbeauftragte des Landes Rheinland-Pfalz Dieter Burgard und der Generalsekretär des Europäischen Ombudsman-Institutes Dr. Josef Siegele. Mit dem Goldenen Verdienstkreuz der Republik Polen würdigte der polnische Staatspräsident das Engagement von Ullrich Galle bei der Förderung internationaler Zusammenarbeit auf dem Gebiete von Menschenrechts-, Bürgerschutz- und Ombudsmann-Fragen.
    Pressemitteilung Nr. 3/2012 vom30. April 2012    
      Der Bürgerbeauftragte des Landes Rheinland-Pfalz     Ehrung für UllrichGalle     Der ehemalige rheinland-pfälzische Bürgerbeauftragte Ullrich Galle erhielt aus der Hand der polnische Generalkonsulin Jolanta Róza Kozlowska das Verdienstkreuz in Gold der Republik Polen. Der polnische Staatspräsident verlieh ihm diesen Orden für sein Engagement in der Hilfe für die Ombudsmann-Institution in Polen. Ministerpräsident Kurt Beck gratulierte bei der Überreichung im polnischen Generalkonsulat in Köln Ullrich Gallesehr herzlich und betonte insbesondere seinen grenzüberschreitenden Einsatz für mehr Völkerverständigung.  Dieter Burgard, Bürgerbeauftragter des Landes Rheinland-Pfalz sowie Dr. Josef Siegele, Generalsekretär vom Europäischen Ombudsmann-Institut Innsbruck und Ausschussvorsitzender Peter Wilhelm Dröscher, MdL schlossen sich den Glückwünschen an. Irena Lipowicz, nationale Ombudsfrau Polens, betonte in ihrem schriftlichen Grußwort, die konkrete Hilfestellung Ullrich Galles, sowie seinen Einsatz zur Einhaltung und Achtung der Menschenrechte.  Ullrich Galle erinnerte in seiner Dankrede an seine Freundschaft zu Janusz Kochanowski, dem damaligen polnischen Ombudsmann für Bürgerrechte, der beim tragischen Flugzeugabsturz bei Smolensk am 10. April 2010 gemeinsam mit Polens Staatspräsident Lech Kaczyński sein Leben verlor. Galles Dank galt besonders auch seiner Familie und den Freunden.     Fot von links: Dieter Burgard, Ullrich Galle, Dr.Josef Siegele ( EOI Innsbruck )
    ____  EOI Board in Florence hosted by Tuscany Region Ombudsman ,  13.04.2012


     (Gasparrini, Franchini, Volgger, Siegele)   On 13th April the Board Meeting of Directors of EOI took place in Florence.   17 national, regional and local Ombudsmen and individual members of the Board from different countries of Europe (Austria, Belgium, Bulgaria, Germany, Italy, Netherlands, Russian Federation, Serbia) met hosted by Tuscany Regional Ombudsman and Parliament of Tuscany Region.   During the Board Meeting 4 new members (2 from the Russian Federation, 1 from Bulgaria and 1 from Serbia) (1 Municipal and 1 Regional Ombudsman as well as 2 individuals) were admitted to the EOI. A Memorandum of Agreement with Padua University Human Rights Centre was approved as well and it will be signed during the next days and it was discussed that soon within this cooperation a publication about „Every days´ work of the Ombudsman“ with contributions of several EOI Members will be produced.   2013 will be an important date for the Institute since it will be its 25th Anniversary and it will be celebrated in Innsbruck along with the General Assembly. The next Board meeting will take place in St. Petersburg in September 2012.   Members were welcomed in the morning by the President of Tuscany Parliament, On. Alberto Monaci, and by the President of Florence City Council, Dr. Riccardo Giani, who welcomed the Board in Palazzo Vecchio.   Ombudsman of Tuscany Region, Lucia Franchini, Board Member of EOI, was very happy about the success of the Board and said "I'm very happy with the results of discussion that took place during this board, which I hope will be useful to reinforce the ombudsman in Italy as well. I wish to thank the President, General Secretary of EOI and all Board members who attended the Board here in Florence, and I hope that they had a pleasant stay here in Florence. I wish to thank as well President of Parliament of Tuscany Region for hosting the Board meeting offering us lunch and gifts by Tuscany Parliament and his welcoming and President of City Council who offered us a tour of Palazzo Vecchio. I am also glad about Roberto and Tommaso Cavalli who offered bottles of their Tenuta degli Dei wine to Board Members. And I want to add that it is a nice symbol and omen of  dialogue and cooperation among all people that ombudsman and EOI try to develop and grow up the fact that a typical product of our territory get to an Austrian based Institute as EOI through Ursula Thurner, an Austrian manager who works here in Tuscany."   German version:   Am 13. April fand die Vorstandssitzung des EOI in Florenz statt.   17 nationale, regionale und lokale Ombudspersonen und individuelle Mitglieder des Vorstandes aus verschiedenen europäischen Ländern (Österreich, Belgien, Bulgarien, Deutschland, Italien, Niederlande, Russische Föderation, Serbien) trafen sich. Die Gastgeber waren der Toskanische Regionale Ombudsman und das Parlament der Region Toskana.   Auf der Vorstandssitzung wurden 4 neue Mitglieder (2 aus der Russischen Föderation,1 aus Bulgarien und 1 aus Serbien) (1 regionale und eine 1 kommunale Ombudsperson sowie 2 Einzelpersonen) in das EOI aufgenommen. Ein Vermerk über eine Vereinbarung mit dem Menschenrechtszentrum der Universität Padua wurde auch angenommen und er wird während der nächsten Tage unterschrieben werden. Es wurde besprochen, dass bald im Rahmen dieser Zusammenarbeit eine Veröffentlichung über „Die tägliche Arbeit des Ombudsmans“ mit Beiträgen von mehreren EOI Mitgliedern herauskommen wird.   2013 wird ein wichtiges Datum für das Institut, da es sein 25-jähriges Bestehen feiert und diese Feier in Innsbruck während der Generalversammlung stattfinden wird. Die nächste Vorstandssitzung wird im September 2012 in St. Petersburg abgehalten werden. Die Mitglieder werden am Morgen vom Präsidenten des Toskanischen Parlaments, On. Alberto Monaci, willkommen geheißen und vom Präsidenten des Stadtrats von Florenz, Dr. Riccardo Giani, der den Vorstand im Palazzo Vecchio empfing.   Der Ombudsman der Region Toskana, Lucia Franchini, Vorstandsmitglied des EOI, war sehr erfreut über den Erfolg der Vorstandssitzung und sagte: "Ich bin sehr glücklich über die Ergebnisse der Diskussion, die während dieser Vorstandssitzung stattgefunden hat,die, wie ich hoffe, auch nützlich sein werden, auch den Ombudsman in Italien zu bestärken. Ich möchte der Präsidentin, dem Generalsekretär des EOI und allen Vorstandsmitgliedern, die an der Sitzung teilgenommen haben, danken und ich hoffe, dass sie einen angenehmen Aufenthalt hier in Florenz hatten. Ich möchte auch dem Präsidenten des Parlaments der Region Toskana danken, dass er als Gastgeber für die Vorstandssitzung aufgetreten ist, zum Mittagessen eingeladen hat, die Geschenke vom Toskanischen Parlament und seine Grußadresse und dem Präsidenten des Stadtrates, der uns eine Besichtigung des Palazzo Vecchio geboten hat. Ich freue mich auch überRoberto und Tommaso Cavalli, die Flaschen ihres Tenuta degli Dei Weines den Vorstandsmitgliedern angeboten haben. Und ich möchte hinzufügen, dass es ein nettes Symbol und Omen für den Dialog und die Zusammenarbeit unter allen Menschen ist, dass der Ombudsman und das EOI versuchen, die Tatsache zu entwickeln und wachsen zu lassen, dass ein typisches Produkt unserer Gegend zu einem in Österreich gelegenen Institut wie das EOIkommt durch Ursula Thurner, eine österreichische Managerin, die hier in der Toskana arbeitet.“       

    Diritti sociali fondamentali vanno protetti

    Il diritto a lavoro, formazione e assistenza a malati e anziani –sono solo alcuni dei diritti sociali fondamentali dei cittadini dell'Unione Europea. Purtroppo la vita quotidiana è diversa. In futuro gli Ombudsman italiani vogliono mettere in pratica questi diritti sociali fondamentali in modo più efficace.   In futuro i diritti sociali fondamentali dell'UE devono essere messi in pratica in modo migliore. Questo l’hanno concordato gli Ombudsman italiani in un seminario tenuto con Daniele Lugli, l’Ombudsman della regione Emilia Romagna, a Bologna. Erano presenti Marco Mascia, direttore dell’Istituto Diritti Umani dell’Università di Padova, Antonio Caputo, coordinatore degli Ombudsman italiani, Rafael Ribò dell’Istituto Internazionale dell’Ombudsman IOI, Eija Salonen dell’ufficio dell’Ombudsman Europeo e rappresentanti di organizzazioni, che si dedicano al tema della migrazione. L’Istituto Europeo dell’Ombudsman è stato rappresentato dalla difensora altoatesina Burgi Volgger. “Secondo noi beni comuni come lavoro, formazione, abitare e assistenza a anziani e a malati devono essere garantizzati” afferma Volgger. In questo contesto è anche stato discusso come mettere in pratica in modo migliore la Carta dei Diritti Fondamentali dell'Unione Europea. “La Carta contiene i diritti e valori fondamentali che una società considera importante per un’esistenza degna di un uomo. Ognuno gode di questi diritti, indipendentemente dalla propria nazionalità” dice Volgger. Ne godono anche stranieri e apolidi. Volgger spiega che “il compito degli Ombudsman italiani è quello di convertire questi diritti sociali fondamentali in principi concreti e renderli vivi per i cittadini nella loro vita quotidiana”.   Applicare meglio i diritti sociali fondamentali   Soprattutto il diritto a lavoro, formazione, abitare e assistenza a malati sono diritti, dei quali i cittadini godono quotidianamente nel loro contatto con le singole autorità. “Su questo campo esiste una base comune per il lavoro degli Ombudsman italiani”, dice Volgger. Il Consiglio Europeo, il Parlamento Europeo ed anche l’Assemblea Generale delle Nazioni Unite sottolineano il ruolo degli Ombudsman per la tutela dei diritti dell’uomo e per la salvaguardia dei diritti sociali fondamentali nelle loro raccomandazioni e risoluzioni. I 14 Ombudsman regionali italiani concordano, che il concetto di “un’ottima amministrazione” non è solo un elenco di norme giuridiche, ma comprende anche il concetto di giustizia e lealtà che va al di là della legalità.   Perspettive del futuro per gli Ombudsman in Italia Come Presidente dell’IEO la signora Volgger è dell’opinione che „ogni forza debba essere concentrata, affinchè - come è normale in tutta l’Europa - venga finalmente inaugurato un Ombudsman nazionale. Inoltre il compito della tutela dei diritti dell’uomo dovrebbe essere assegnato formalmente agli Ombudsman nel momento della ratificazione del protocollo supplementare per l’OPCAT, la Convenzione delle Nazioni Unite contro la tortura. Secondo l’affermazione di Volgger “queste due misure sono necessarie per rafforzare notevolmente il sistema italiano dell’Ombudsman e solo sotto queste condizioni gli Ombudsman italiani possono tutelare effettivamente i diritti fondamentali e i diritti dell’uomo”.

    Soziale Grundrechte müssen geschützt werden

    Recht auf Arbeit, Bildung, Wohnen und Versorgung bei Krankheit und Versorgung im Alter– das sind nur einige der sozialen Grundrechte der Bürger der EU. Leider sieht es in der Praxis oft anders aus. Die Volksanwälte Italiens wollen in Zukunft für eine effizientere Umsetzung dieser sozialen Grundrechte sorgen.   Die sozialen Grundrechte der EU müssen in Zukunft besser umgesetzt werden. Darauf haben sich die italienischen Volksanwälte auf einem Seminar des Volksanwaltes der Region Emilia Romagna, Daniele Lugli, in Bologna verständigt. Anwesend waren Marco Mascia, Direktor des Institutes für Menschenrechte an der Universität in Padova, Antonio Caputo, der Koordinator der italienischen Volksanwälte, Rafael Ribò vom Internationalen Ombudsman-Institut IOI, Eija Salonen vom Büro des Europäischen Ombudsmans und Vertreter von Organisationen, welche sich mit dem Thema Migration befassen. Für das Europäische Ombudsman Institut war Südtirols Volksanwältin Burgi Volgger vertreten. „Es geht uns darum, dass den Menschen grundlegende Lebensgüter wie Arbeit, Bildung, Wohnen oder auch Versorgung in besonderen Lebenssituationen wie Krankheit und Alter garantiert werden“ erklärt Volgger. Dabei wurde vor allem über eine bessere Umsetzung der Charta der Grundrechte der Europäischen Union diskutiert. „Sie enthält die grundlegenden Rechte und Werte, die für eine menschenwürdige Existenz von der Gesellschaft als notwendig erachtet werden. Diese Rechte stehen allen Menschen, unabhängig von ihrer Staatsangehörigkeit offen“, so Volgger. Sie stehen allen Menschen, also auch Ausländern und Staatenlosen offen. „Es ist Aufgabe der italienischen Volksanwälte, diese sozialen Grundrechte in konkrete Grundsätze umzuwandeln und sie so für die Bürger in ihrem Alltag lebendig werden zu lassen“, sagt Volgger.   Soziale Grundrechte besser umsetzen   Vor allem das Recht auf Arbeit, Bildung, Wohnen und Krankenversorgung sind Rechte, die die Bürger täglich im Umgang mit Verwaltung in Anspruch nehmen können.„Auf diesem Gebiet gibt es eindeutig eine gemeinsame Grundlage für die Arbeit der italienischenVolksanwälte“, ist Volgger überzeugt. Der Europarat, das Europäische Parlament und nicht zuletzt die Generalversammlung der Vereinten Nationen unterstreichen in grundlegenden Empfehlungen und Resolutionen die Rolle der Volksanwälte beim Schutz der Menschenrechte und der Wahrung der sozialen Grundrechte. Die 14 regionalen italienischen Volksanwälte waren sich einig, dass das Konzept einer „guten Verwaltung“ nicht nur als eine Reihe von Rechtsnormen verstanden werden soll, sondern auch als über die Rechtmäßigkeit hinausgehendes Konzept von Gerechtigkeit und Fairness.   Zukunftsaussichten der Volksanwälte in Italien Als EOI Präsidentin ist Volgger der Meinung, dass „alle Kräfte zu bündeln sind, damit - so wie in ganz Europa üblich - endlich ein nationaler Volksanwalt eingerichtet wird. Zusätzlich sollen bei der Ratifizierung des Zusatzprotokolls zur UN-Anti-Folterkonvention OPCAT die Volksanwälte formell mit der Aufgabe des Menschenrechtsschutzes betraut werden. „Nur mit diesen zwei Maßnahmen kann das italienische Ombudsmanwesen grundlegend gestärkt werden und nur unter diesen Voraussetzungen können die italienischen Volksanwälte die Grundrechte und Menschenrechte wirksam schützen“, ist Volgger überzeugt.  


    1) Marco Mascia,  direttore dell'Istituto diritti umani presso L'Universitá di Padova
     2) Daniele Lugli, Difensore civico della Regione Emilia Romagna

     3) Tagungsthema , tema del seminario

     4) Burgi Volgger, Daniele Lugli, Difensore civico della Regione Emilia Romagna, Eija Salonen office of the European Ombudsman, Rafael Ribò InternationalOmbudsman Institut

     5) Burgi Volgger ,Eija Salonen office of the European Ombudsman

      Volksanwaltschaft | 27.09.2011 | 10:30

    Volgger Präsidentin der europäischen Volksanwälte

    Die Generalversammlung des Europäischen Ombudsman-Instituts (EOI) hat die Südtiroler Volksanwältin Burgi Volgger in Novi Sad (Serbien) für zwei weitere Jahre zur Präsidentin gewählt.

     Volgger mit EOI-Vizepräsident Dragan Milkov, Serbien 

    Volgger mit EOI-Vizepräsident Dragan Milkov, Serbien „Das ist für mich ein Zeichen, dass die Arbeit der Südtiroler Volksanwaltschaft auf internationaler Ebene angesehen ist und ernst genommen wird.“, meint Volgger. Im Zusammenhang mit der 



    important  important  important important
    Dear members of the EOI, Dear Colleagues, I am very sorry that I could not attend the conference. As a result of DDoS-attack "European Ombudsman" e-newspaper suspended its activity. Our e-newspaper is registered in Russia and operates under the laws of Russia. We do not know who does not like our activity and who is the Dear members of the EOI, Dear Colleagues, I am very sorry that I could not attend the conference. As a result of DDoS-attack "European Ombudsman" e-newspaper suspended its activity. Our e-newspaper is registered in Russia and operates under the laws of Russia. We do not know who does not like our activity and who is the organizer of the attack on the "European Ombudsman" e-newspaper. Our e-newspaper has been functioning for two years and was designed to integrate ombudsmen from Russia and post-Soviet republics into the European ombudsmen community. Currently we are doing everything to save the e-newspaper. We want to contribute to the development of an ombudsman institute in Russia and other former Soviet countries, and help ombudsmen in these countries work more effectively. It is well known that freedom of speech in post-totalitarian countries is still in danger and needs protection. But we are a non-commercial organization and we do not have the necessary funds to install costly barriers and protection from criminals that are threatening our freedom. We appeal to grantors from different countries and businesses communities with a request to respond to our distress and help us to resume the work of "European Ombudsman" e-newspaper and promote freedom of speech and the ombudsman institute on post-Soviet space in order to protect human rights and freedoms. We thank everyone who gave us informational support (links lead to press-releases): Human Rights Centre "Memorial", Moscow Helsinki Group, Union of Journalists of Russia, Saratov region Ombudsman Nina Lukashova, Perm Territory Ombudsman Tatyana Margolina, Ombudsman of Kaliningrad regionVladimir Nikitin, Ombudsman of Sverdlovsk region Tatiana Merzlyakova, the first Ombudsman of the Saratov region Alexander Lando, Human Rights Defender of Armenia Karen Andreasyan, Ombudsman of the Republic of Ingushetia Jambulat Ozdoyev, Glasnost Defense Foundation, the Institute of Press Development of Siberia, Ombudsman of the Republic of Sakha Fedora Zakharova and others. Prof.Seiran Davtyan, chief editor, member of EOI tel. +7 917 219 04 80 (cell)  of the attack on the "European Ombudsman" e-newspaper. Our e-newspaper has been functioning for two years and was designed to integrate ombudsmen from Russia and post-Soviet republics into the European ombudsmen community. Currently we are doing everything to save the e-newspaper. We want to contribute to the development of an ombudsman institute in Russia and other former Soviet countries, and help ombudsmen in these countries work more effectively. It is well known that freedom of speech in post-totalitarian countries is still in danger and needs protection. But we are a non-commercial organization and we do not have the necessary funds to install costly barriers and protection from criminals that are threatening our freedom. We appeal to grantors from different countries and businesses communities with a request to respond to our distress and help us to resume the work of "European Ombudsman" e-newspaper and promote freedom of speech and the ombudsman institute on post-Soviet space in order to protect human rights and freedoms. We thank everyone who gave us informational support (links lead to press-releases): Human Rights Centre "Memorial",
    Moscow Helsinki Group, Union of Journalists of Russia,
    Saratov region Ombudsman Nina Lukashova,
    Perm Territory Ombudsman Tatyana Margolina,
    Ombudsman of Kaliningrad regionVladimir Nikitin,
    Ombudsman of Sverdlovsk region Tatiana Merzlyakova,
    the first Ombudsman of the Saratov region Alexander Lando,
    Human Rights Defender of Armenia Karen Andreasyan,
    Ombudsman of the Republic of Ingushetia Jambulat Ozdoyev,
    the Institute of Press Development of Siberia,
    Ombudsman of the Republic of Sakha Fedora Zakharova and others. Prof.Seiran Davtyan, chief editor, member of EOI   

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